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29 lines
985 B
29 lines
985 B
#
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# Email template: ticket.reply.yaml
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#
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# Sent to users when a staff members makes a reply to their ticket. Replies
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# are only generated by staff members.
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#
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---
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notes: |
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Sent to users when a staff members makes a reply to their ticket.
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Replies are only generated by staff members.
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subject: |
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Re: %{ticket.subject} [#%{ticket.number}]
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body: |
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<h3><strong>Dear %{recipient.name.first},</strong></h3>
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%{response}
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<br>
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<br>
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<div style="color: rgb(127, 127, 127);">
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Your %{company.name} Team,<br>
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%{signature}
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</div>
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<hr>
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<div style="color: rgb(127, 127, 127); font-size: small; text-align: center;"
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><em>We hope this response has sufficiently answered your questions. If
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not, please do not send another email. Instead, reply to this email or
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<a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);" >login
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to your account</a> for a complete archive of all your support requests
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and responses.</em></div>
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