#
# Email template: ticket.reply.yaml
#
# Sent to users when a staff members makes a reply to their ticket. Replies
# are only generated by staff members.
#
---
notes: |
    Sent to users when a staff members makes a reply to their ticket.
    Replies are only generated by staff members.

subject: |
    Re: %{ticket.subject} [#%{ticket.number}]
body: |
    <h3><strong>Dear %{recipient.name.first},</strong></h3>
    %{response}
    <br>
    <br>
    <div style="color: rgb(127, 127, 127);">
    Your %{company.name} Team,<br>
    %{signature}
    </div>
    <hr>
    <div style="color: rgb(127, 127, 127); font-size: small; text-align: center;"
    ><em>We hope this response has sufficiently answered your questions. If
    not, please do not send another email. Instead, reply to this email or
    <a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);" >login
    to your account</a> for a complete archive of all your support requests
    and responses.</em></div>