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32 lines
1.1 KiB
32 lines
1.1 KiB
#
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# Email template: task.activity.alert.yaml
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#
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# Sent to agents when a new note/message is posted to a task.
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# This can occur if a collaborator or an agent responds to an email from the
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# system or visits the web portal and posts a new message there.
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#
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#
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---
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notes: |
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Sent to agents when a new message/note is posted to a task. This can
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occur if a collaborator or an agent responds to an email from the system
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or visits the web portal and posts a new message there.
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subject: |
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Task Activity [#%{task.number}] - %{activity.title}
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body: |
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<h3><strong>Hi %{recipient.name},</strong></h3>
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Task <a href="%{task.staff_link}">#%{task.number}</a> updated: %{activity.description}
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<br>
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<br>
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%{message}
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<br>
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<br>
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<hr>
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<div>To view or respond to the task, please <a
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href="%{task.staff_link}"><span style="color: rgb(84, 141, 212);"
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>login</span></a> to the support system</div>
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<em style="color: rgb(127,127,127); font-size: small; ">Your friendly
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Customer Support System</em><br>
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<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"
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alt="Powered by osTicket" width="126" height="19" style="width: 126px;">
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