#
# Email template: task.activity.alert.yaml
#
# Sent to agents when a new note/message is posted to a task.
# This can occur if a collaborator or an agent responds to an email from the
# system or visits the web portal and posts a new message there.
#
#
---
notes: |
    Sent to agents when a new message/note is posted to a task.  This can
    occur if a collaborator or an agent responds to an email from the system
    or visits the web portal and posts a new message there.

subject: |
    Task Activity [#%{task.number}] - %{activity.title}
body: |
    <h3><strong>Hi %{recipient.name},</strong></h3>
    Task <a href="%{task.staff_link}">#%{task.number}</a> updated: %{activity.description}
    <br>
    <br>
    %{message}
    <br>
    <br>
    <hr>
    <div>To view or respond to the task, please <a
    href="%{task.staff_link}"><span style="color: rgb(84, 141, 212);"
    >login</span></a> to the support system</div>
    <em style="color: rgb(127,127,127); font-size: small; ">Your friendly
    Customer Support System</em><br>
    <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"
    alt="Powered by osTicket" width="126" height="19" style="width: 126px;">