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54 lines
1.5 KiB
54 lines
1.5 KiB
#
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# Email template: assigned.alert.yaml
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#
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# Sent to staff members when a ticket is assigned to them. Tickets can be
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# assigned automatically by the system or manually by another staff member.
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# Use %{assigner} to distinguish who made the assignment.
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#
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---
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notes: |
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Sent to staff members when a ticket is assigned to them. Tickets can be
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assigned automatically by the system or manually by another staff
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member. Use %{assigner} to distinguish who made the assignment.
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subject: |
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Ticket Assigned to you
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body: |
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<h3><strong>Hi %{assignee.name.first},</strong></h3>
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Ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> has been
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assigned to you by %{assigner.name.short}
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<br>
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<br>
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<table>
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<tbody>
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<tr>
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<td>
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<strong>From</strong>:
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</td>
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<td>
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%{ticket.name} <%{ticket.email}>
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</td>
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</tr>
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<tr>
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<td>
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<strong>Subject</strong>:
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</td>
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<td>
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%{ticket.subject}
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</td>
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</tr>
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</tbody>
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</table>
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<br>
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%{comments}
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<br>
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<br>
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<hr>
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<div>To view/respond to the ticket, please <a
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href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);"
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>login</span></a> to the support ticket system</div>
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<em style="font-size: small; ">Your friendly Customer Support
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System</em>
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<br>
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<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"
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alt="Powered by osTicket" width="126" height="19" style="width: 126px;">
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