#
# Email template: assigned.alert.yaml
#
# Sent to staff members when a ticket is assigned to them. Tickets can be
# assigned automatically by the system or manually by another staff member.
# Use %{assigner} to distinguish who made the assignment.
#
---
notes: |
    Sent to staff members when a ticket is assigned to them. Tickets can be
    assigned automatically by the system or manually by another staff
    member.  Use %{assigner} to distinguish who made the assignment.

subject: |
    Ticket Assigned to you
body: |
    <h3><strong>Hi %{assignee.name.first},</strong></h3>
    Ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> has been
    assigned to you by %{assigner.name.short}
    <br>
    <br>
    <table>
    <tbody>
    <tr>
        <td>
             <strong>From</strong>:
        </td>
        <td>
             %{ticket.name} &lt;%{ticket.email}&gt;
        </td>
    </tr>
    <tr>
        <td>
             <strong>Subject</strong>:
        </td>
        <td>
             %{ticket.subject}
        </td>
    </tr>
    </tbody>
    </table>
    <br>
    %{comments}
    <br>
    <br>
    <hr>
    <div>To view/respond to the ticket, please <a
    href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);"
    >login</span></a> to the support ticket system</div>
    <em style="font-size: small; ">Your friendly Customer Support
    System</em>
    <br>
    <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"
    alt="Powered by osTicket" width="126" height="19" style="width: 126px;">