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132 lines
4.4 KiB
132 lines
4.4 KiB
#
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# This is popup help messages for the Admin Panel -> Staff -> Add Staff Form
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#
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# Fields:
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# title - Shown in bold at the top of the popover window
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# content - The body of the help popover
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# links - List of links shows below the content
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# title - Link title
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# href - href of link (links starting with / are translated to the
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# helpdesk installation path)
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#
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# The key names such as 'helpdesk_name' should not be translated as they
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# must match the HTML #ids put into the page template.
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#
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---
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username:
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title: Username
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content: >
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Please choose an Agent <span class="doc-desc-title">username</span>
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that is unique to your <span class="doc-desc-title">Help
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Desk</span>.
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reset2fa:
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title: Reset Two Factor Authentication
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content: >
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In the event that an Agent loses the ability to log into the helpdesk
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using their current 2FA configuration, an Admin can reset the Agent's
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2FA configuration so that they can reconfigure it upon their next
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successful login.
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email_address:
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title: Email Address
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content: >
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Enter Agent's email that will receive <span
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class="doc-desc-title">Alerts & Notices</span> from the <span
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class="doc-desc-title">Help Desk</span>.
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<br><br>
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Staff can sign in into the staff control panel with either username or email address.
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welcome_email:
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title: Welcome Email
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content: >
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Send the new Agent an account access link from which the Agent will
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be able to set thier own password. If unchecked, you will need to set password
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and communicate the log-in information to the new staff.
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account_password:
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title: Account Password
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content: >
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As an <span class="doc-desc-title">administrator</span>, you may
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change an Agent’s password.
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forced_password_change:
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title: Forced Password Change
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content: >
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Enable this if you would like to force the new Agent to change
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their own password upon next log-in.
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agents_signature:
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title: Agent’s Signature
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content: >
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Create a signature for the Agent which can be selected when replying to a ticket.
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account_status:
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title: Account Status
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content: >
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If the Agent's status is <span
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class="doc-desc-opt">Locked</span>, they will not be able to
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sign in to the help desk.
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assigned_group:
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title: Assigned Group
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content: >
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The <span class="doc-desc-title">Group</span> that you choose for
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this Agent to belong will determine what permissions the Agent has
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within the <span class="doc-desc-title">Help Desk</span>.
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links:
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- title: Manage Groups
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href: /scp/groups.php
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primary_department:
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title: Primary Department
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content: >
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Choose the primary <span class="doc-desc-title">department</span> to
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which this Agent belongs and an effective <span class="doc-desc-title">Role</span>.
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links:
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- title: Manage Departments
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href: /scp/departments.php
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primary_role:
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title: Primary Role
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content: >
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Choose the primary <span class="doc-desc-title">role</span> to which this agent belongs.
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primary_role_on_assign:
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title: Use Primary Role For Assignments
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content: >
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Enable this to fallback to the <span class="doc-desc-title">primary
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role</span> when this agent is assigned tickets and tasks outside
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of the <span class="doc-desc-title">primary department</span> and
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<span class="doc-desc-title">extended access</span> departments.
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Otherwise the agent will have view only access.
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daylight_saving:
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title: Daylight Saving
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content: >
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Enable this feature if you would like Daylight Saving to automatically
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come into play for this Agent’s time zone.
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limited_access:
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title: Limited Access
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content: >
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If enabled, the Agent will only have access to tickets assigned directly or via the Team.
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directory_listing:
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title: Directory Listing
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content: >
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Enable this if you would like to list this Agent in the <span
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class="doc-desc-title">Staff Directory</span>.
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links:
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- title: Visit the Staff Directory
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href: /scp/directory.php
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vacation_mode:
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title: Vacation Mode
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content: >
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If you change the Agent’s status to <span
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class="doc-desc-opt">Vacation Mode</span>, the Agent will not
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receive any <span class="doc-desc-title">Alerts & Notices</span>
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nor be available for tickets assignment.
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