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237 lines
9.2 KiB
237 lines
9.2 KiB
#
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# This is popup help messages for the Admin Panel -> Settings -> System
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#
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# Fields:
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# title - Shown in bold at the top of the popover window
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# content - The body of the help popover
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# links - List of links shows below the content
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# title - Link title
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# href - href of link (links starting with / are translated to the
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# helpdesk installation path)
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#
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# The key names such as 'helpdesk_name' should not be translated as they
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# must match the HTML #ids put into the page template.
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#
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---
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helpdesk_status:
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title: Helpdesk Status
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content: >
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If the status is changed to <span
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class="doc-desc-opt">Offline</span>, the client interface will be
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disabled. Only Admins will be able to access the system.
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helpdesk_url:
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title: Helpdesk URL
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content: >
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This URL is the base of your osTicket installation. It is used in email
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communication to direct end-users back to your helpdesk.
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helpdesk_name_title:
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title: Helpdesk Name/Title
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content: >
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This is the title that appears in the browser tab. If your help desk
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page is bookmarked, this will be the title/name of the site page.
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default_department:
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title: Default Department
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content: >
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Choose a default <span class="doc-desc-title">department</span>
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for tickets that are not automatically routed to a department.
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<br/><br/>
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Ticket can be routed base on help topic, incoming email and ticket
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filter settings.
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default_schedule:
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title: Default Schedule
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content: >
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Choose the default Schedule to be used by SLA when rendering tickets
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Overdue.
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links:
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- title: Manage Schedules
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href: /scp/schedules.php
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force_https:
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title: Force HTTPS
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content: >
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This setting allows Admins to configure wether or not they want to Force
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HTTPS system-wide. If enabled, any request that is using the HTTP protocol
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will be redirected to the HTTPS protocol. Note, this will only work if you
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have an SSL certificate installed and have HTTPS configured on the server.
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<br/><br/>
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<b>Note:</b><rb/>
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This might affect remote piping scripts. Reference new scripts included in
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<code>setup/scripts/</code> for updates.
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default_page_size:
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title: Default Page Size
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content: >
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Choose the number of items shown per page in the Ticket Queues in the
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Staff Panel. Each Agent can also customize this number for their own
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account under <span class="doc-desc-title">My Preferences</span>.
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default_log_level:
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title: Default Log Level
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content: >
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Determine the minimum level of issues which will be recorded in the
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<span class="doc-desc-title">system log</span>. <span
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class="doc-desc-opt">Debug</span> represents the least severity, and <span
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class="doc-desc-opt">Error</span> represents the greatest severity.
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For example, if you want to see all issues in the <span
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class="doc-desc-title">System Logs</span>, choose <span
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class="doc-desc-opt">Debug</span>.
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purge_logs:
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title: Purge Logs
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content: >
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Determine how long you would like to keep <span
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class="doc-desc-title">System Logs</span> before they are deleted.
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enable_richtext:
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title: Enable Rich Text
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content: >
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If enabled, this will permit the use of rich text formatting between
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Clients and Agents.
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enable_avatars:
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title: Enable Avatars on Thread View
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content: >
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Enable this to show <span class="doc-desc-title">Avatars</span> on thread correspondence.
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<br><br>
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The <span class="doc-desc-title">Avatar Source</span> can be set in Agents' and Users' settings pages.
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links:
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- title: Agents Settings
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href: /scp/settings.php?t=agents
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- title: Users Settings
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href: /scp/settings.php?t=users
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collision_avoidance:
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title: Agent Collision Avoidance
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content: >
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Enter the maximum length of time an Agent is allowed to hold a lock
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on a ticket or task without any activity.
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<br><br>
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Enter <span class="doc-desc-opt">0</span> to disable the lockout feature.
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allow_iframes:
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title: Allow System iFrame
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content: >
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Enter comma separated list of urls/domains for the system to be framed
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in. If left empty, the system will default to 'self'. This accepts
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domain wildcards, HTTP/HTTPS URL scheme, and port numbers.
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<br><br>
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<b>Example:</b>
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<br>
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https://domain.tld, sub.domain.tld:443, http://*.domain.tld
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links:
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- title: Syntax Information (host-source)
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href: "https://developer.mozilla.org/en-US/docs/Web/HTTP/Headers/Content-Security-Policy/frame-ancestors#Sources"
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acl:
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title: ACL (Access Control List)
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content: >
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Enter a comma separated list of IP addresses to allow access to the system.
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There are four options to choose which panel(s) to apply the ACL to.
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<table border="1" cellpadding="2px" cellspacing="0" style="margin-top:7px"
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><tbody style="vertical-align:top;">
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<tr><th>Apply To</th>
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<th>Description</th></tr>
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<tr><td>Disabled</td>
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<td>Disables ACL altogether.</td></tr>
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<tr><td>All</td>
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<td>Applies ACL to all Panels. (ie. Client Portal, Staff Panel,
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Admin Panel)</td></tr>
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<tr><td>Client Portal</td>
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<td>Applies ACL to only Client Portal.</td></tr>
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<tr><td>Staff Panel</td>
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<td>Applies ACL to only Staff Panel and Admin Panel.</td></tr>
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</tbody></table>
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embedded_domain_whitelist:
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title: Embedded Domain Whitelist
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content: >
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Enter a comma separated list of domains to be whitelisted for iFrames used
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in the system. Do not input <code>http(s)</code> or <code>www</code> with
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the domain; only the domain name will be accepted. This is used when you
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would like to embed content in the system (eg. YouTube video) via Client
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Portal, Knowledgebase, etc. If you add an iFrame with a non-whitelisted
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domain, the system will remove the iFrame automatically. By default the
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system allows YouTube, Vimeo, DailyMotion, and Microsoft Stream.
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<br><br>
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<b>Example:</b>
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<br>
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domain.tld, sub.domain.tld
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# Date and time options
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date_time_options:
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title: Date & Time Options
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content: >
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The following settings define the default settings for Date &
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Time settings for the help desk. You can choose to use the locale
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defaults for the selected locale or use customize the formats to
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meet your unique requirements. Refer to the ICU format strings as a
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reference for customization. The dates shown below simply
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illustrate the result of their corresponding values.
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links:
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- title: See the ICU Date Formatting Table
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href: http://userguide.icu-project.org/formatparse/datetime
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languages:
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title: System Languages
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content: >
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Choose a system primary language and optionally secondary languages
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to make your interface feel localized for your agents and end-users.
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primary_language:
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title: System Primary Language
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content: >
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Content of this language is displayed to agents and end-users if
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their respective language preference is not currently available.
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This includes the content of the interface, as well as, custom
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content such as thank-you pages and email messages.
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<br/><br/>
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This is the language in which the untranslated versions of your
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content should be written.
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secondary_language:
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title: Secondary Languages
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content: >
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Select language preference options for your agents and end-users.
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The interface will be available in these languages, and custom
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content, such as thank-you pages and help topic names, will be
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translatable to these languages.
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# Attachments
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attachments:
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title: Attachment Settings and Storage
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content: >
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Configure how attachments are stored.
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default_storage_bk:
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title: File Storage Backend
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content: >
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Choose how attachments are stored.
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<br><br>
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Additional storage backends can be added by installing storage plugins
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max_file_size:
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title: Maximum File Size
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content: >
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Choose a maximum file size for attachments uploaded by agents. This
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includes canned attachments, knowledge base articles, and
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attachments to ticket and task replies. The upper limit is
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controlled by PHP's <code>upload_max_filesize</code> setting.
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links:
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- title: PHP ini settings
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href: "http://php.net/manual/en/ini.core.php#ini.upload-max-filesize"
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files_req_auth:
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title: Require Login
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content: >
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Enable this setting to forbid serving attachments to unauthenticated
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users. That is, users must sign into the system (both end users and
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agents), in order to view attachments.
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<br><br>
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From a security perspective, be aware that the user's browser may
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retain previously-viewed files in its cache. Furthermore, all file
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links on your helpdesk automatically expire after about 24 hours.
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