# # This is popup help messages for the Admin Panel -> Settings -> System # # Fields: # title - Shown in bold at the top of the popover window # content - The body of the help popover # links - List of links shows below the content # title - Link title # href - href of link (links starting with / are translated to the # helpdesk installation path) # # The key names such as 'helpdesk_name' should not be translated as they # must match the HTML #ids put into the page template. # --- helpdesk_status: title: Helpdesk Status content: > If the status is changed to Offline, the client interface will be disabled. Only Admins will be able to access the system. helpdesk_url: title: Helpdesk URL content: > This URL is the base of your osTicket installation. It is used in email communication to direct end-users back to your helpdesk. helpdesk_name_title: title: Helpdesk Name/Title content: > This is the title that appears in the browser tab. If your help desk page is bookmarked, this will be the title/name of the site page. default_department: title: Default Department content: > Choose a default department for tickets that are not automatically routed to a department.

Ticket can be routed base on help topic, incoming email and ticket filter settings. default_schedule: title: Default Schedule content: > Choose the default Schedule to be used by SLA when rendering tickets Overdue. links: - title: Manage Schedules href: /scp/schedules.php force_https: title: Force HTTPS content: > This setting allows Admins to configure wether or not they want to Force HTTPS system-wide. If enabled, any request that is using the HTTP protocol will be redirected to the HTTPS protocol. Note, this will only work if you have an SSL certificate installed and have HTTPS configured on the server.

Note: This might affect remote piping scripts. Reference new scripts included in setup/scripts/ for updates. default_page_size: title: Default Page Size content: > Choose the number of items shown per page in the Ticket Queues in the Staff Panel. Each Agent can also customize this number for their own account under My Preferences. default_log_level: title: Default Log Level content: > Determine the minimum level of issues which will be recorded in the system log. Debug represents the least severity, and Error represents the greatest severity. For example, if you want to see all issues in the System Logs, choose Debug. purge_logs: title: Purge Logs content: > Determine how long you would like to keep System Logs before they are deleted. enable_richtext: title: Enable Rich Text content: > If enabled, this will permit the use of rich text formatting between Clients and Agents. enable_avatars: title: Enable Avatars on Thread View content: > Enable this to show Avatars on thread correspondence.

The Avatar Source can be set in Agents' and Users' settings pages. links: - title: Agents Settings href: /scp/settings.php?t=agents - title: Users Settings href: /scp/settings.php?t=users collision_avoidance: title: Agent Collision Avoidance content: > Enter the maximum length of time an Agent is allowed to hold a lock on a ticket or task without any activity.

Enter 0 to disable the lockout feature. allow_iframes: title: Allow System iFrame content: > Enter comma separated list of urls/domains for the system to be framed in. If left empty, the system will default to 'self'. This accepts domain wildcards, HTTP/HTTPS URL scheme, and port numbers.

Example:
https://domain.tld, sub.domain.tld:443, http://*.domain.tld links: - title: Syntax Information (host-source) href: "https://developer.mozilla.org/en-US/docs/Web/HTTP/Headers/Content-Security-Policy/frame-ancestors#Sources" acl: title: ACL (Access Control List) content: > Enter a comma separated list of IP addresses to allow access to the system. There are four options to choose which panel(s) to apply the ACL to.
Apply To Description
Disabled Disables ACL altogether.
All Applies ACL to all Panels. (ie. Client Portal, Staff Panel, Admin Panel)
Client Portal Applies ACL to only Client Portal.
Staff Panel Applies ACL to only Staff Panel and Admin Panel.
embedded_domain_whitelist: title: Embedded Domain Whitelist content: > Enter a comma separated list of domains to be whitelisted for iFrames used in the system. Do not input http(s) or www with the domain; only the domain name will be accepted. This is used when you would like to embed content in the system (eg. YouTube video) via Client Portal, Knowledgebase, etc. If you add an iFrame with a non-whitelisted domain, the system will remove the iFrame automatically. By default the system allows YouTube, Vimeo, DailyMotion, and Microsoft Stream.

Example:
domain.tld, sub.domain.tld # Date and time options date_time_options: title: Date & Time Options content: > The following settings define the default settings for Date & Time settings for the help desk. You can choose to use the locale defaults for the selected locale or use customize the formats to meet your unique requirements. Refer to the ICU format strings as a reference for customization. The dates shown below simply illustrate the result of their corresponding values. links: - title: See the ICU Date Formatting Table href: http://userguide.icu-project.org/formatparse/datetime languages: title: System Languages content: > Choose a system primary language and optionally secondary languages to make your interface feel localized for your agents and end-users. primary_language: title: System Primary Language content: > Content of this language is displayed to agents and end-users if their respective language preference is not currently available. This includes the content of the interface, as well as, custom content such as thank-you pages and email messages.

This is the language in which the untranslated versions of your content should be written. secondary_language: title: Secondary Languages content: > Select language preference options for your agents and end-users. The interface will be available in these languages, and custom content, such as thank-you pages and help topic names, will be translatable to these languages. # Attachments attachments: title: Attachment Settings and Storage content: > Configure how attachments are stored. default_storage_bk: title: File Storage Backend content: > Choose how attachments are stored.

Additional storage backends can be added by installing storage plugins max_file_size: title: Maximum File Size content: > Choose a maximum file size for attachments uploaded by agents. This includes canned attachments, knowledge base articles, and attachments to ticket and task replies. The upper limit is controlled by PHP's upload_max_filesize setting. links: - title: PHP ini settings href: "http://php.net/manual/en/ini.core.php#ini.upload-max-filesize" files_req_auth: title: Require Login content: > Enable this setting to forbid serving attachments to unauthenticated users. That is, users must sign into the system (both end users and agents), in order to view attachments.

From a security perspective, be aware that the user's browser may retain previously-viewed files in its cache. Furthermore, all file links on your helpdesk automatically expire after about 24 hours.