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48 lines
1.5 KiB
48 lines
1.5 KiB
#
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# This is popup help messages for the Admin Panel -> Settings -> Knowledgebase
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#
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# Fields:
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# title - Shown in bold at the top of the popover window
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# content - The body of the help popover
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# links - List of links shows below the content
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# title - Link title
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# href - href of link (links starting with / are translated to the
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# helpdesk installation path)
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#
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# The key names such as 'helpdesk_name' should not be translated as they
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# must match the HTML #ids put into the page template.
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#
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---
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knowledge_base_settings:
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title: Knowledge Base Settings
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content: >
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knowledge_base_status:
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title: Knowledge Base Status
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content: >
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Enable this setting to allow your users self-service access to
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your public knowledge base articles.
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<br><br>
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Knowledge base categories and FAQs can be made internal (viewable only by Agents).
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links:
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- title: Manage Knowledge Base
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href: /scp/kb.php
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restrict_kb:
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title: Restrict Access to the Knowledge Base
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content: >
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Enable this setting to prevent unregistered users from accessing
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your knowledge base articles on the client interface.
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links:
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- title: Access Control Settings
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href: /scp/settings.php?t=users
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canned_responses:
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title: Canned Responses
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content: >
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Enable this setting to allow Agents to use <span
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class="doc-desc-title">Canned Responses</span> when replying to
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tickets.
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links:
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- title: Manage Canned Responses
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href: /scp/canned.php
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