# # This is popup help messages for the Admin Panel -> Settings -> Knowledgebase # # Fields: # title - Shown in bold at the top of the popover window # content - The body of the help popover # links - List of links shows below the content # title - Link title # href - href of link (links starting with / are translated to the # helpdesk installation path) # # The key names such as 'helpdesk_name' should not be translated as they # must match the HTML #ids put into the page template. # --- knowledge_base_settings: title: Knowledge Base Settings content: > knowledge_base_status: title: Knowledge Base Status content: > Enable this setting to allow your users self-service access to your public knowledge base articles.

Knowledge base categories and FAQs can be made internal (viewable only by Agents). links: - title: Manage Knowledge Base href: /scp/kb.php restrict_kb: title: Restrict Access to the Knowledge Base content: > Enable this setting to prevent unregistered users from accessing your knowledge base articles on the client interface. links: - title: Access Control Settings href: /scp/settings.php?t=users canned_responses: title: Canned Responses content: > Enable this setting to allow Agents to use Canned Responses when replying to tickets. links: - title: Manage Canned Responses href: /scp/canned.php