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139 lines
5.0 KiB
139 lines
5.0 KiB
#
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# This is popup help messages for the Admin Panel -> Settings -> Emails
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#
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# Fields:
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# title - Shown in bold at the top of the popover window
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# content - The body of the help popover
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# links - List of links shows below the content
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# title - Link title
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# href - href of link (links starting with / are translated to the
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# helpdesk installation path)
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#
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# The key names such as 'helpdesk_name' should not be translated as they
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# must match the HTML #ids put into the page template.
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#
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---
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default_email_templates:
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title: Default Email Template Set
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content: >
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Select <span class="doc-desc-title">Email Template Set</span> used to send <span
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class="doc-desc-title">Auto-Responses</span> and <span class="doc-desc-title">Alerts</span> for various actions that can
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take place during a Ticket’s lifetime.
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<br><br>
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Departments can be assigned a specific Email Template Set.
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links:
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- title: Manage Email Template Sets
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href: /scp/templates.php
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default_system_email:
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title: Default Outgoing Email
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content: >
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Choose an email address from which outgoing emails are sent.
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<br><br>
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<span class="doc-desc-title">Department</span> can set its own <span
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class="doc-desc-title">email address</span> which will override what is set here.
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links:
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- title: Manage Email Addresses
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href: /scp/emails.php
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default_alert_email:
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title: Default Alert Email
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content: >
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Choose an email address from which <span class="doc-desc-title">Alerts &
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Notices</span> are sent to Agents.
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links:
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- title: Manage Email Addresses
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href: /scp/emails.php
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admins_email_address:
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title: Admin’s Email Address
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content: >
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Enter an adminstrator's email address to which <span
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class="doc-desc-title">System Errors</span> and <span
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class="doc-desc-title">New Ticket Alerts</span> (if enabled) are sent.
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links:
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- title: Manage Alerts & Notices
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href: /scp/settings.php?t=alerts
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email_fetching:
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title: Email Fetching
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content: >
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Allow IMAP/POP polling for configured and enabled <span class="doc-desc-title">Mail Boxes</span>.
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links:
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- title: Manage Mail Boxes
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href: /scp/emails.php
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enable_autocron_fetch:
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title: Fetch Emails using Auto-cron
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content: >
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Enables periodic email fetching using an internal task manager
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triggered by Agents' activity. <br><br> Please note that emails will not be
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fetched if no one is logged in to Staff Control Panel. External task scheduler
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is highly recommended for predictable fetch intervals.
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links:
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- title: Using External Task Scheduler
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href: https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html
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strip_quoted_reply:
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title: Strip Quoted Reply
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content: >
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If enabled, this will remove preceding correspondence between email communications.
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<br><br>
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This feature is relationally dependent on the <span
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class="doc-desc-title">Reply Separator Tag</span> below.
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reply_separator_tag:
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title: Reply Separator Tag
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content: >
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This is a token indicating to the User to reply above the line.
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<br><br>
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<strong>Note:</strong> this is only relevant if <span
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class="doc-desc-title">Strip Quoted Reply</span> is enabled above.
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emailed_tickets_priority:
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title: Emailed Tickets Priority
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content: >
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Choose whether you would like the priority/importance option of the
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User's email (e.g. OutLook) to dictate the new ticket’s priority.
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<br><br>
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This setting can be overridden by a <span
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class="doc-desc-title">Ticket Filter</span>.
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links:
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- title: Create & Manage Ticket Filters
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href: /scp/filters.php
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accept_all_emails:
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title: Accept All Emails
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content: >
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Accept emails from unknown Users.
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<br><br>
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Unchecking this setting will result in tickets getting rejected.
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accept_email_collaborators:
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title: Accept Email Collaborators
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content: >
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Add email participants included in the <code><strong>To</strong></code>
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and <code><strong>CC</strong></code> fields as ticket collaborators.
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<br /><br />
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<em>Collaborators can always be added manually by Agents when
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viewing a ticket.</em>
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default_mta:
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title: Default MTA
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content: >
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<span class="doc-desc-title">Default MTA</span> takes care of
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email delivery process for outgoing emails without SMTP setting.
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ticket_response_files:
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title: Ticket Response Files
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content: >
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If enabled, any attachments an Agent may attach to a ticket response will
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be also included in the email to the User.
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verify_email_addrs:
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title: Verify Email Addresses
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content: >
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Enable this option to check if the email address has a mail
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exchanger (MX) in the domain's DNS. This is useful to detect
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incorrectly typed email addresses. This is perfomed in addition to
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checking the email address wellformedness.
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