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95 lines
3.9 KiB
95 lines
3.9 KiB
#
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# This is popup help messages for the Admin Panel -> Settings -> System page
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#
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# Fields:
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# title - Shown in bold at the top of the popover window
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# content - The body of the help popover
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# links - List of links shows below the content
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# title - Link title
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# href - href of link (links starting with / are translated to the
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# helpdesk installation path)
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#
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# The key names such as 'helpdesk_name' should not be translated as they
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# must match the HTML #ids put into the page template.
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#
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---
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form_title:
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title: Form Headline
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content: >
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This title text is shown in a gray box above the form fields
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form_instructions:
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title: Form Instructions
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content: >
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You can add extra instructions which will help guide the user into
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the context of the form fields and possibly highlight required data.
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field_sort:
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title: Field Display Position
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content: >
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Click on the up-and-down arrow icon and drag the field row to sort
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within this form. Sorting preference does not take effect until the
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form is saved.
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field_label:
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title: Field Label
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content: >
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This label is shown as the prompt for this field. Typically, a
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short-answer field would be rendered like this one:<br>
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<strong>Label:</strong> <input type="text">
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field_type:
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title: Field Content Type
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content: >
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This is used to define the type of input expected from the user. You
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can select from short and long answer, phone number, date and time,
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checkbox, drop-down list, or a custom list selection.
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links:
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- title: Custom Lists
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href: /scp/lists.php
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field_visibility:
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title: Field Visibility
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content: >
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Choose a visibility and requirement option for this field.
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<table border="1" cellpadding="2px" cellspacing="0" style="margin-top:7px"
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><tbody style="vertical-align:top;">
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<tr><th>Setting</th>
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<th>Result</th></tr>
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<tr><td>Optional</td>
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<td>Agents and EndUsers can see the field, but neither is required to answer.</td></tr>
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<tr><td>Required</td>
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<td>Agents and EndUsers can see the field, and both are required to answer</td></tr>
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<tr><td>Required for EndUsers</td>
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<td>Agents and EndUsers can see the field, only EndUsers are required to answer</td></tr>
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<tr><td>Required for Agents</td>
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<td>Agents and EndUsers can see the field, only Agents are required to answer</td></tr>
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<tr><td>Internal, Optional</td>
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<td>Only Agents can see the field, but no answer is required.</td></tr>
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<tr><td>Internal, Required</td>
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<td>Only Agents can see the field, and an answer is required.</td></tr>
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<tr><td>For EndUsers Only</td>
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<td>Only EndUsers can see the field, and an answer is required.</td></tr>
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</tbody></table>
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field_variable:
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title: Field Automation
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content: >
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The field data will be available to email and page templates via the
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name used in this column. For instance, fields on the common ticket
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form are available via <code>%{ticket.variable}</code>, where
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<strong>variable</strong> is the name used in this column.<br>
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<br>
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<em>Company information is available via
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<code>%{</code><code>company.variable}</code> and user information is available
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via <code>%{ticket.user.variable}</code></em>
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field_delete:
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title: Remove this Field
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content: >
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Check and save the form to remove a field from this form.<br>
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<br>
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<em>Deleting a field does not remove previously entered data for the
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field on completed forms. For instance, if a previously submitted
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ticket has data for a field, deleting the field from this form will
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not remove the data on the ticket.</em>
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