Helpdesk da PluGzOne, baseado no osTicket
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<?php
// Tickets mass actions based on logged in agent
// Status change
if ($agent->canManageTickets())
echo TicketStatus::status_options();
// Mass Claim/Assignment
if ($agent->hasPerm(Ticket::PERM_ASSIGN, false)) {?>
<span
class="action-button" data-placement="bottom"
data-dropdown="#action-dropdown-assign" data-toggle="tooltip" title=" <?php
echo __('Assign'); ?>">
<i class="icon-caret-down pull-right"></i>
<a class="tickets-action" id="tickets-assign"
aria-label="<?php echo __('Assign'); ?>"
href="#tickets/mass/assign"><i class="icon-user"></i></a>
</span>
<div id="action-dropdown-assign" class="action-dropdown anchor-right">
<ul>
<li><a class="no-pjax tickets-action"
href="#tickets/mass/claim"><i
class="icon-chevron-sign-down"></i> <?php echo __('Claim'); ?></a>
<li><a class="no-pjax tickets-action"
href="#tickets/mass/assign/agents"><i
class="icon-user"></i> <?php echo __('Agent'); ?></a>
<li><a class="no-pjax tickets-action"
href="#tickets/mass/assign/teams"><i
class="icon-group"></i> <?php echo __('Team'); ?></a>
</ul>
</div>
<?php
}
//Mass Merge
if ($agent->hasPerm(Ticket::PERM_MERGE, false)) {?>
<a class="button action-button tickets-action" id="tickets-merge" data-placement="bottom"
data-toggle="tooltip" title="<?php echo __('Merge'); ?>"
href="#tickets/mass/merge"><i class="icon-code-fork"></i></a>
<?php
}
//Mass Link
if ($agent->hasPerm(Ticket::PERM_LINK, false)) {?>
<a class="button action-button tickets-action" id="tickets-link" data-placement="bottom"
data-toggle="tooltip" title="<?php echo __('Link'); ?>"
href="#tickets/mass/link"><i class="icon-link"></i></a>
<?php
}
// Mass Transfer
if ($agent->hasPerm(Ticket::PERM_TRANSFER, false)) {?>
<a class="action-button tickets-action" id="tickets-transfer" data-placement="bottom"
data-toggle="tooltip" title="<?php echo __('Transfer'); ?>"
href="#tickets/mass/transfer"><i class="icon-share"></i></a>
<?php
}
// Mass Delete
if ($agent->hasPerm(Ticket::PERM_DELETE, false)) {?>
<a class="red button action-button tickets-action" id="tickets-delete" data-placement="bottom"
data-toggle="tooltip" title="<?php echo __('Delete'); ?>"
href="#tickets/mass/delete"><i class="icon-trash"></i></a>
<?php
}
?>
<script type="text/javascript">
$(function() {
$(document).off('.tickets');
$(document).on('click.tickets', 'a.tickets-action', function(e) {
e.preventDefault();
var $form = $('form#tickets');
var count = checkbox_checker($form, 1);
if (count) {
var tids = $('.ckb:checked', $form).map(function() {
return this.value;
}).get();
var url = 'ajax.php/'
+$(this).attr('href').substr(1)
+'?count='+count
+'&tids='+tids.join(',')
+'&_uid='+new Date().getTime();
$.dialog(url, [201], function (xhr) {
$.pjax.reload('#pjax-container');
});
}
return false;
});
});
</script>