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141 lines
6.1 KiB
141 lines
6.1 KiB
<?php
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/*********************************************************************
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slas.php
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SLA - Service Level Agreements
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Peter Rotich <peter@osticket.com>
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Copyright (c) 2006-2013 osTicket
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http://www.osticket.com
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Released under the GNU General Public License WITHOUT ANY WARRANTY.
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See LICENSE.TXT for details.
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vim: expandtab sw=4 ts=4 sts=4:
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**********************************************************************/
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require('admin.inc.php');
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include_once(INCLUDE_DIR.'class.sla.php');
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$sla=null;
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if($_REQUEST['id'] && !($sla=SLA::lookup($_REQUEST['id'])))
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$errors['err']=sprintf(__('%s: Unknown or invalid ID.'),
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__('SLA Plan'));
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if($_POST){
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switch(strtolower($_POST['do'])){
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case 'update':
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if(!$sla){
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$errors['err']=sprintf(__('%s: Unknown or invalid'),
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__('SLA Plan'));
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}elseif($sla->update($_POST,$errors)){
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$msg=sprintf(__('Successfully updated %s.'),
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__('this SLA plan'));
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}elseif(!$errors['err']){
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$errors['err']=sprintf('%s %s',
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sprintf(__('Unable to update %s.'), __('this SLA plan')),
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__('Correct any errors below and try again.'));
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}
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break;
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case 'add':
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$_sla = SLA::create();
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if (($_sla->update($_POST, $errors))) {
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$msg=sprintf(__('Successfully added %s.'),
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__('a SLA plan'));
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$type = array('type' => 'created');
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Signal::send('object.created', $_sla, $type);
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$_REQUEST['a']=null;
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} elseif (!$errors['err']) {
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$errors['err']=sprintf('%s %s',
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sprintf(__('Unable to add %s.'), __('this SLA plan')),
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__('Correct any errors below and try again.'));
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}
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break;
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case 'mass_process':
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if(!$_POST['ids'] || !is_array($_POST['ids']) || !count($_POST['ids'])) {
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$errors['err'] = sprintf(__('You must select at least %s.'),
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__('one SLA plan'));
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} else {
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$count=count($_POST['ids']);
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switch(strtolower($_POST['a'])) {
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case 'enable':
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$num = SLA::objects()->filter(array(
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'id__in' => $_POST['ids']
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))->update(array(
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'flags' => SqlExpression::bitor(
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new SqlField('flags'), SLA::FLAG_ACTIVE)
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));
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if ($num) {
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if($num==$count)
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$msg = sprintf(__('Successfully enabled %s'),
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_N('selected SLA plan', 'selected SLA plans', $count));
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else
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$warn = sprintf(__('%1$d of %2$d %3$s enabled'), $num, $count,
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_N('selected SLA plan', 'selected SLA plans', $count));
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} else {
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$errors['err'] = sprintf(__('Unable to enable %s'),
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_N('selected SLA plan', 'selected SLA plans', $count));
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}
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break;
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case 'disable':
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$num = SLA::objects()->filter(array(
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'id__in' => $_POST['ids']
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))->update(array(
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'flags' => SqlExpression::bitand(
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new SqlField('flags'), ~SLA::FLAG_ACTIVE)
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));
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if ($num) {
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if($num==$count)
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$msg = sprintf(__('Successfully disabled %s'),
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_N('selected SLA plan', 'selected SLA plans', $count));
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else
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$warn = sprintf(__('%1$d of %2$d %3$s disabled'), $num, $count,
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_N('selected SLA plan', 'selected SLA plans', $count));
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} else {
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$errors['err'] = sprintf(__('Unable to disable %s'),
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_N('selected SLA plan', 'selected SLA plans', $count));
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}
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break;
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case 'delete':
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$i=0;
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foreach ($_POST['ids'] as $k => $v) {
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if (($p=SLA::lookup($v))
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&& $p->getId() != $cfg->getDefaultSLAId()
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&& $p->delete()) {
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$i++;
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}
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}
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if($i && $i==$count)
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$msg = sprintf(__('Successfully deleted %s.'),
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_N('selected SLA plan', 'selected SLA plans', $count));
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elseif($i>0)
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$warn = sprintf(__('%1$d of %2$d %3$s deleted'), $i, $count,
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_N('selected SLA plan', 'selected SLA plans', $count));
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elseif(!$errors['err'])
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$errors['err'] = sprintf(__('Unable to delete %s.'),
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_N('selected SLA plan', 'selected SLA plans', $count));
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break;
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default:
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$errors['err']=sprintf('%s - %s', __('Unknown action'), __('Get technical help!'));
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}
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}
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break;
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default:
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$errors['err']=__('Unknown action');
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break;
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}
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}
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$page='slaplans.inc.php';
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if($sla || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add'))) {
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$page='slaplan.inc.php';
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$ost->addExtraHeader('<meta name="tip-namespace" content="manage.sla" />',
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"$('#content').data('tipNamespace', 'manage.sla');");
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}
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$nav->setTabActive('manage');
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require(STAFFINC_DIR.'header.inc.php');
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require(STAFFINC_DIR.$page);
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include(STAFFINC_DIR.'footer.inc.php');
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?>
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