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198 lines
8.7 KiB
198 lines
8.7 KiB
<?php
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/*********************************************************************
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canned.php
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Canned Responses aka Premade Responses.
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Peter Rotich <peter@osticket.com>
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Copyright (c) 2006-2013 osTicket
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http://www.osticket.com
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Released under the GNU General Public License WITHOUT ANY WARRANTY.
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See LICENSE.TXT for details.
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vim: expandtab sw=4 ts=4 sts=4:
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**********************************************************************/
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require('staff.inc.php');
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include_once(INCLUDE_DIR.'class.canned.php');
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if ($thisstaff && $roles = $thisstaff->getRoles()) {
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$cannedManage = array();
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foreach ($roles as $r) {
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if ($r->hasPerm(Canned::PERM_MANAGE, false))
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$cannedManage[] = 1;
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}
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}
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/* check permission */
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if(!$thisstaff
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|| !in_array(1, $cannedManage)
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|| !$cfg->isCannedResponseEnabled()) {
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header('Location: kb.php');
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exit;
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}
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//TODO: Support attachments!
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$canned=null;
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if($_REQUEST['id'] && !($canned=Canned::lookup($_REQUEST['id'])))
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$errors['err']=sprintf(__('%s: Unknown or invalid ID.'), __('Canned Response'));
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$canned_form = new SimpleForm(array(
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'attachments' => new FileUploadField(array('id'=>'attach',
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'configuration'=>array('extensions'=>false,
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'size'=>$cfg->getMaxFileSize())
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)),
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));
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// Set fields' attachments so exsting files stay put
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if ($canned
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&& $canned->attachments
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&& ($attachments = $canned_form->getField('attachments'))) {
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$attachments->setAttachments($canned->attachments);
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}
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if ($_POST) {
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switch(strtolower($_POST['do'])) {
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case 'update':
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if(!$canned) {
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$errors['err']=sprintf(__('%s: Unknown or invalid'), __('canned response'));
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} elseif($canned->update($_POST, $errors)) {
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$msg=sprintf(__('Successfully updated %s.'),
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__('this canned response'));
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$type = array('type' => 'edited');
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Signal::send('object.edited', $canned, $type);
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//Delete removed attachments.
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//XXX: files[] shouldn't be changed under any circumstances.
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// Upload NEW attachments IF ANY - TODO: validate attachment types??
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$keepers = $canned_form->getField('attachments')->getClean();
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$canned->attachments->keepOnlyFileIds($keepers, false);
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// Attach inline attachments from the editor
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if (isset($_POST['draft_id'])
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&& ($draft = Draft::lookup($_POST['draft_id']))) {
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$images = $draft->getAttachmentIds($_POST['response']);
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$canned->attachments->keepOnlyFileIds($images, true);
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}
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// XXX: Handle nicely notifying a user that the draft was
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// deleted | OR | show the draft for the user on the name
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// page refresh or a nice bar popup immediately with
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// something like "This page is out-of-date", and allow the
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// user to voluntarily delete their draft
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//
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// Delete drafts for all users for this canned response
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Draft::deleteForNamespace('canned.'.$canned->getId());
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} elseif(!$errors['err']) {
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$errors['err'] = sprintf('%s %s',
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sprintf(__('Unable to update %s.'), __('this canned response')),
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__('Correct any errors below and try again.'));
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}
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break;
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case 'create':
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$premade = Canned::create();
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if ($premade->update($_POST,$errors)) {
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$msg=sprintf(__('Successfully added %s.'), Format::htmlchars($_POST['title']));
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$type = array('type' => 'created');
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Signal::send('object.created', $premade, $type);
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$_REQUEST['a']=null;
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//Upload attachments
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$keepers = $canned_form->getField('attachments')->getClean();
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if ($keepers)
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$premade->attachments->upload($keepers);
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// Attach inline attachments from the editor
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if (isset($_POST['draft_id'])
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&& ($draft = Draft::lookup($_POST['draft_id'])))
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$premade->attachments->upload(
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$draft->getAttachmentIds($_POST['response']), true);
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// Delete this user's drafts for new canned-responses
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Draft::deleteForNamespace('canned', $thisstaff->getId());
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} elseif(!$errors['err']) {
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$errors['err']=sprintf('%s %s',
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sprintf(__('Unable to add %s.'), __('this canned response')),
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__('Correct any errors below and try again.'));
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}
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break;
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case 'mass_process':
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if(!$_POST['ids'] || !is_array($_POST['ids']) || !count($_POST['ids'])) {
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$errors['err']=sprintf(__('You must select at least %s.'), __('one canned response'));
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} else {
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$count=count($_POST['ids']);
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switch(strtolower($_POST['a'])) {
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case 'enable':
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$sql='UPDATE '.CANNED_TABLE.' SET isenabled=1 '
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.' WHERE canned_id IN ('.implode(',', db_input($_POST['ids'])).')';
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if(db_query($sql) && ($num=db_affected_rows())) {
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if($num==$count)
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$msg = sprintf(__('Successfully enabled %s'),
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_N('selected canned response', 'selected canned responses', $count));
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else
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$warn = sprintf(__('%1$d of %2$d %3$s enabled'), $num, $count,
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_N('selected canned response', 'selected canned responses', $count));
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} else {
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$errors['err'] = sprintf(__('Unable to enable %s'),
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_N('selected canned response', 'selected canned responses', $count));
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}
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break;
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case 'disable':
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$sql='UPDATE '.CANNED_TABLE.' SET isenabled=0 '
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.' WHERE canned_id IN ('.implode(',', db_input($_POST['ids'])).')';
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if(db_query($sql) && ($num=db_affected_rows())) {
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if($num==$count)
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$msg = sprintf(__('Successfully disabled %s'),
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_N('selected canned response', 'selected canned responses', $count));
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else
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$warn = sprintf(__('%1$d of %2$d %3$s disabled'), $num, $count,
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_N('selected canned response', 'selected canned responses', $count));
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} else {
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$errors['err'] = sprintf(__('Unable to disable %s'),
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_N('selected canned response', 'selected canned responses', $count));
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}
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break;
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case 'delete':
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$i=0;
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foreach($_POST['ids'] as $k=>$v) {
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if(($c=Canned::lookup($v)) && $c->delete())
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$i++;
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}
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if($i==$count)
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$msg = sprintf(__('Successfully deleted %s.'),
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_N('selected canned response', 'selected canned responses', $count));
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elseif($i>0)
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$warn=sprintf(__('%1$d of %2$d %3$s deleted'), $i, $count,
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_N('selected canned response', 'selected canned responses', $count));
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elseif(!$errors['err'])
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$errors['err'] = sprintf(__('Unable to delete %s.'),
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_N('selected canned response', 'selected canned responses', $count));
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break;
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default:
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$errors['err']=__('Unknown action');
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}
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}
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break;
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default:
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$errors['err']=__('Unknown action');
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break;
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}
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}
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$page='cannedresponses.inc.php';
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$tip_namespace = 'knowledgebase.canned_response';
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if($canned || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add'))) {
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$page='cannedresponse.inc.php';
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}
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$nav->setTabActive('kbase');
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$ost->addExtraHeader('<meta name="tip-namespace" content="' . $tip_namespace . '" />',
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"$('#content').data('tipNamespace', '".$tip_namespace."');");
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require(STAFFINC_DIR.'header.inc.php');
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require(STAFFINC_DIR.$page);
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print $canned_form->getMedia();
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include(STAFFINC_DIR.'footer.inc.php');
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?>
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