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17 lines
967 B
17 lines
967 B
/*
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* @version=1.7RC2+
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*
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* Add auto-reply template.
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*/
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ALTER TABLE `%TABLE_PREFIX%email_template`
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ADD `ticket_autoreply_subj` VARCHAR( 255 ) NOT NULL AFTER `ticket_autoresp_body` ,
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ADD `ticket_autoreply_body` TEXT NOT NULL AFTER `ticket_autoreply_subj`;
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UPDATE `%TABLE_PREFIX%email_template`
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SET `ticket_autoreply_subj`='Support Ticket Opened [#%{ticket.number}]',
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`ticket_autoreply_body`='%{ticket.name},\r\n\r\nA request for support has been created and assigned ticket #%{ticket.number} with the following auto-reply:\r\n\r\n%{response}\r\n\r\n\r\nWe hope this response has sufficiently answered your questions. If not, please do not open another ticket. If need be, representative will follow-up with you as soon as possible.\r\n\r\nYou can view this ticket''s progress online here: %{ticket.client_link}.';
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-- update schema signature
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UPDATE `%TABLE_PREFIX%config`
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SET `schema_signature`='00ff231f2ade8797a0e7f2a7fccd52f4';
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