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445 lines
34 KiB
445 lines
34 KiB
/*
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* @version=1.7RC2+
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*
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* change variable names
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*/
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-- Canned Responses (with variables)
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UPDATE `%TABLE_PREFIX%canned_response` SET `response` = REPLACE(`response`, '%id', '%{ticket.id}');
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UPDATE `%TABLE_PREFIX%canned_response` SET `response` = REPLACE(`response`, '%ticket', '%{ticket.number}');
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UPDATE `%TABLE_PREFIX%canned_response` SET `response` = REPLACE(`response`, '%name', '%{ticket.name}');
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UPDATE `%TABLE_PREFIX%canned_response` SET `response` = REPLACE(`response`, '%email', '%{ticket.email}');
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UPDATE `%TABLE_PREFIX%canned_response` SET `response` = REPLACE(`response`, '%subject', '%{ticket.subject}');
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UPDATE `%TABLE_PREFIX%canned_response` SET `response` = REPLACE(`response`, '%status', '%{ticket.status}');
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UPDATE `%TABLE_PREFIX%canned_response` SET `response` = REPLACE(`response`, '%priority', '%{ticket.priority}');
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UPDATE `%TABLE_PREFIX%canned_response` SET `response` = REPLACE(`response`, '%auth', '%{ticket.auth_token}');
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UPDATE `%TABLE_PREFIX%canned_response` SET `response` = REPLACE(`response`, '%phone', '%{ticket.phone_number}');
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UPDATE `%TABLE_PREFIX%canned_response` SET `response` = REPLACE(`response`, '%createdate', '%{ticket.create_date}');
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UPDATE `%TABLE_PREFIX%canned_response` SET `response` = REPLACE(`response`, '%duedate', '%{ticket.due_date}');
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UPDATE `%TABLE_PREFIX%canned_response` SET `response` = REPLACE(`response`, '%closedate', '%{ticket.close_date}');
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UPDATE `%TABLE_PREFIX%canned_response` SET `response` = REPLACE(`response`, '%topic', '%{ticket.topic.name}');
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UPDATE `%TABLE_PREFIX%canned_response` SET `response` = REPLACE(`response`, '%dept', '%{ticket.dept.name}');
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UPDATE `%TABLE_PREFIX%canned_response` SET `response` = REPLACE(`response`, '%team', '%{ticket.team.name}');
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-- %id
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UPDATE `%TABLE_PREFIX%email_template`
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SET `ticket_autoresp_body` = REPLACE(`ticket_autoresp_body`, '%id', '%{ticket.id}'),
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`message_autoresp_body` = REPLACE(`message_autoresp_body`, '%id', '%{ticket.id}'),
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`ticket_notice_body` = REPLACE(`ticket_notice_body`, '%id', '%{ticket.id}'),
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`ticket_overlimit_body` = REPLACE(`ticket_overlimit_body`, '%id', '%{ticket.id}'),
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`ticket_reply_body` = REPLACE(`ticket_reply_body`, '%id', '%{ticket.id}'),
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`ticket_alert_body` = REPLACE(`ticket_alert_body`, '%id', '%{ticket.id}'),
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`message_alert_body` = REPLACE(`message_alert_body`, '%id', '%{ticket.id}'),
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`note_alert_body` = REPLACE(`note_alert_body`, '%id', '%{ticket.id}'),
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`assigned_alert_body` = REPLACE(`assigned_alert_body`, '%id', '%{ticket.id}'),
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`transfer_alert_body` = REPLACE(`transfer_alert_body`, '%id', '%{ticket.id}'),
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`ticket_overdue_body` = REPLACE(`ticket_overdue_body`, '%id', '%{ticket.id}');
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-- %ticket
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UPDATE `%TABLE_PREFIX%email_template`
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SET `ticket_autoresp_subj` = REPLACE(`ticket_autoresp_subj`, '%ticket', '%{ticket.number}'),
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`ticket_autoresp_body` = REPLACE(`ticket_autoresp_body`, '%ticket', '%{ticket.number}'),
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`message_autoresp_subj` = REPLACE(`message_autoresp_subj`, '%ticket', '%{ticket.number}'),
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`message_autoresp_body` = REPLACE(`message_autoresp_body`, '%ticket', '%{ticket.number}'),
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`ticket_notice_subj` = REPLACE(`ticket_notice_subj`, '%ticket', '%{ticket.number}'),
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`ticket_notice_body` = REPLACE(`ticket_notice_body`, '%ticket', '%{ticket.number}'),
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`ticket_overlimit_subj` = REPLACE(`ticket_overlimit_subj`, '%ticket', '%{ticket.number}'),
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`ticket_overlimit_body` = REPLACE(`ticket_overlimit_body`, '%ticket', '%{ticket.number}'),
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`ticket_reply_subj` = REPLACE(`ticket_reply_subj`, '%ticket', '%{ticket.number}'),
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`ticket_reply_body` = REPLACE(`ticket_reply_body`, '%ticket', '%{ticket.number}'),
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`ticket_alert_subj` = REPLACE(`ticket_alert_subj`, '%ticket', '%{ticket.number}'),
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`ticket_alert_body` = REPLACE(`ticket_alert_body`, '%ticket', '%{ticket.number}'),
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`message_alert_subj` = REPLACE(`message_alert_subj`, '%ticket', '%{ticket.number}'),
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`message_alert_body` = REPLACE(`message_alert_body`, '%ticket', '%{ticket.number}'),
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`note_alert_subj` = REPLACE(`note_alert_subj`, '%ticket', '%{ticket.number}'),
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`note_alert_body` = REPLACE(`note_alert_body`, '%ticket', '%{ticket.number}'),
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`assigned_alert_subj` = REPLACE(`assigned_alert_subj`, '%ticket', '%{ticket.number}'),
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`assigned_alert_body` = REPLACE(`assigned_alert_body`, '%ticket', '%{ticket.number}'),
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`transfer_alert_subj` = REPLACE(`transfer_alert_subj`, '%ticket', '%{ticket.number}'),
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`transfer_alert_body` = REPLACE(`transfer_alert_body`, '%ticket', '%{ticket.number}'),
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`ticket_overdue_subj` = REPLACE(`ticket_overdue_subj`, '%ticket', '%{ticket.number}'),
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`ticket_overdue_body` = REPLACE(`ticket_overdue_body`, '%ticket', '%{ticket.number}');
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-- %subject
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UPDATE `%TABLE_PREFIX%email_template`
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SET `ticket_autoresp_subj` = REPLACE(`ticket_autoresp_subj`, '%subject', '%{ticket.subject}'),
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`ticket_autoresp_body` = REPLACE(`ticket_autoresp_body`, '%subject', '%{ticket.subject}'),
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`message_autoresp_subj` = REPLACE(`message_autoresp_subj`, '%subject', '%{ticket.subject}'),
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`message_autoresp_body` = REPLACE(`message_autoresp_body`, '%subject', '%{ticket.subject}'),
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`ticket_notice_subj` = REPLACE(`ticket_notice_subj`, '%subject', '%{ticket.subject}'),
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`ticket_notice_body` = REPLACE(`ticket_notice_body`, '%subject', '%{ticket.subject}'),
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`ticket_overlimit_subj` = REPLACE(`ticket_overlimit_subj`, '%subject', '%{ticket.subject}'),
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`ticket_overlimit_body` = REPLACE(`ticket_overlimit_body`, '%subject', '%{ticket.subject}'),
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`ticket_reply_subj` = REPLACE(`ticket_reply_subj`, '%subject', '%{ticket.subject}'),
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`ticket_reply_body` = REPLACE(`ticket_reply_body`, '%subject', '%{ticket.subject}'),
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`ticket_alert_subj` = REPLACE(`ticket_alert_subj`, '%subject', '%{ticket.subject}'),
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`ticket_alert_body` = REPLACE(`ticket_alert_body`, '%subject', '%{ticket.subject}'),
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`message_alert_subj` = REPLACE(`message_alert_subj`, '%subject', '%{ticket.subject}'),
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`message_alert_body` = REPLACE(`message_alert_body`, '%subject', '%{ticket.subject}'),
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`note_alert_subj` = REPLACE(`note_alert_subj`, '%subject', '%{ticket.subject}'),
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`note_alert_body` = REPLACE(`note_alert_body`, '%subject', '%{ticket.subject}'),
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`assigned_alert_subj` = REPLACE(`assigned_alert_subj`, '%subject', '%{ticket.subject}'),
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`assigned_alert_body` = REPLACE(`assigned_alert_body`, '%subject', '%{ticket.subject}'),
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`transfer_alert_subj` = REPLACE(`transfer_alert_subj`, '%subject', '%{ticket.subject}'),
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`transfer_alert_body` = REPLACE(`transfer_alert_body`, '%subject', '%{ticket.subject}'),
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`ticket_overdue_subj` = REPLACE(`ticket_overdue_subj`, '%subject', '%{ticket.subject}'),
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`ticket_overdue_body` = REPLACE(`ticket_overdue_body`, '%subject', '%{ticket.subject}');
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-- %name
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UPDATE `%TABLE_PREFIX%email_template`
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SET `ticket_autoresp_subj` = REPLACE(`ticket_autoresp_subj`, '%name', '%{ticket.name}'),
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`ticket_autoresp_body` = REPLACE(`ticket_autoresp_body`, '%name', '%{ticket.name}'),
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`message_autoresp_subj` = REPLACE(`message_autoresp_subj`, '%name', '%{ticket.name}'),
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`message_autoresp_body` = REPLACE(`message_autoresp_body`, '%name', '%{ticket.name}'),
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`ticket_notice_subj` = REPLACE(`ticket_notice_subj`, '%name', '%{ticket.name}'),
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`ticket_notice_body` = REPLACE(`ticket_notice_body`, '%name', '%{ticket.name}'),
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`ticket_overlimit_subj` = REPLACE(`ticket_overlimit_subj`, '%name', '%{ticket.name}'),
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`ticket_overlimit_body` = REPLACE(`ticket_overlimit_body`, '%name', '%{ticket.name}'),
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`ticket_reply_subj` = REPLACE(`ticket_reply_subj`, '%name', '%{ticket.name}'),
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`ticket_reply_body` = REPLACE(`ticket_reply_body`, '%name', '%{ticket.name}'),
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`ticket_alert_subj` = REPLACE(`ticket_alert_subj`, '%name', '%{ticket.name}'),
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`ticket_alert_body` = REPLACE(`ticket_alert_body`, '%name', '%{ticket.name}'),
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`message_alert_subj` = REPLACE(`message_alert_subj`, '%name', '%{ticket.name}'),
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`message_alert_body` = REPLACE(`message_alert_body`, '%name', '%{ticket.name}'),
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`note_alert_subj` = REPLACE(`note_alert_subj`, '%name', '%{ticket.name}'),
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`note_alert_body` = REPLACE(`note_alert_body`, '%name', '%{ticket.name}'),
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`assigned_alert_subj` = REPLACE(`assigned_alert_subj`, '%name', '%{ticket.name}'),
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`assigned_alert_body` = REPLACE(`assigned_alert_body`, '%name', '%{ticket.name}'),
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`transfer_alert_subj` = REPLACE(`transfer_alert_subj`, '%name', '%{ticket.name}'),
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`transfer_alert_body` = REPLACE(`transfer_alert_body`, '%name', '%{ticket.name}'),
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`ticket_overdue_subj` = REPLACE(`ticket_overdue_subj`, '%name', '%{ticket.name}'),
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`ticket_overdue_body` = REPLACE(`ticket_overdue_body`, '%name', '%{ticket.name}');
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-- %email
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UPDATE `%TABLE_PREFIX%email_template`
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SET `ticket_autoresp_subj` = REPLACE(`ticket_autoresp_subj`, '%email', '%{ticket.email}'),
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`ticket_autoresp_body` = REPLACE(`ticket_autoresp_body`, '%email', '%{ticket.email}'),
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`message_autoresp_subj` = REPLACE(`message_autoresp_subj`, '%email', '%{ticket.email}'),
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`message_autoresp_body` = REPLACE(`message_autoresp_body`, '%email', '%{ticket.email}'),
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`ticket_notice_subj` = REPLACE(`ticket_notice_subj`, '%email', '%{ticket.email}'),
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`ticket_notice_body` = REPLACE(`ticket_notice_body`, '%email', '%{ticket.email}'),
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`ticket_overlimit_subj` = REPLACE(`ticket_overlimit_subj`, '%email', '%{ticket.email}'),
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`ticket_overlimit_body` = REPLACE(`ticket_overlimit_body`, '%email', '%{ticket.email}'),
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`ticket_reply_subj` = REPLACE(`ticket_reply_subj`, '%email', '%{ticket.email}'),
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`ticket_reply_body` = REPLACE(`ticket_reply_body`, '%email', '%{ticket.email}'),
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`ticket_alert_subj` = REPLACE(`ticket_alert_subj`, '%email', '%{ticket.email}'),
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`ticket_alert_body` = REPLACE(`ticket_alert_body`, '%email', '%{ticket.email}'),
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`message_alert_subj` = REPLACE(`message_alert_subj`, '%email', '%{ticket.email}'),
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`message_alert_body` = REPLACE(`message_alert_body`, '%email', '%{ticket.email}'),
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`note_alert_subj` = REPLACE(`note_alert_subj`, '%email', '%{ticket.email}'),
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`note_alert_body` = REPLACE(`note_alert_body`, '%email', '%{ticket.email}'),
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`assigned_alert_subj` = REPLACE(`assigned_alert_subj`, '%email', '%{ticket.email}'),
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`assigned_alert_body` = REPLACE(`assigned_alert_body`, '%email', '%{ticket.email}'),
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`transfer_alert_subj` = REPLACE(`transfer_alert_subj`, '%email', '%{ticket.email}'),
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`transfer_alert_body` = REPLACE(`transfer_alert_body`, '%email', '%{ticket.email}'),
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`ticket_overdue_subj` = REPLACE(`ticket_overdue_subj`, '%email', '%{ticket.email}'),
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`ticket_overdue_body` = REPLACE(`ticket_overdue_body`, '%email', '%{ticket.email}');
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-- %status
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UPDATE `%TABLE_PREFIX%email_template`
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SET `ticket_autoresp_subj` = REPLACE(`ticket_autoresp_subj`, '%status', '%{ticket.status}'),
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`ticket_autoresp_body` = REPLACE(`ticket_autoresp_body`, '%status', '%{ticket.status}'),
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`message_autoresp_subj` = REPLACE(`message_autoresp_subj`, '%status', '%{ticket.status}'),
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`message_autoresp_body` = REPLACE(`message_autoresp_body`, '%status', '%{ticket.status}'),
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`ticket_notice_subj` = REPLACE(`ticket_notice_subj`, '%status', '%{ticket.status}'),
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`ticket_notice_body` = REPLACE(`ticket_notice_body`, '%status', '%{ticket.status}'),
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`ticket_overlimit_subj` = REPLACE(`ticket_overlimit_subj`, '%status', '%{ticket.status}'),
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`ticket_overlimit_body` = REPLACE(`ticket_overlimit_body`, '%status', '%{ticket.status}'),
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`ticket_reply_subj` = REPLACE(`ticket_reply_subj`, '%status', '%{ticket.status}'),
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`ticket_reply_body` = REPLACE(`ticket_reply_body`, '%status', '%{ticket.status}'),
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`ticket_alert_subj` = REPLACE(`ticket_alert_subj`, '%status', '%{ticket.status}'),
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`ticket_alert_body` = REPLACE(`ticket_alert_body`, '%status', '%{ticket.status}'),
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`message_alert_subj` = REPLACE(`message_alert_subj`, '%status', '%{ticket.status}'),
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`message_alert_body` = REPLACE(`message_alert_body`, '%status', '%{ticket.status}'),
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`note_alert_subj` = REPLACE(`note_alert_subj`, '%status', '%{ticket.status}'),
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`note_alert_body` = REPLACE(`note_alert_body`, '%status', '%{ticket.status}'),
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`assigned_alert_subj` = REPLACE(`assigned_alert_subj`, '%status', '%{ticket.status}'),
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`assigned_alert_body` = REPLACE(`assigned_alert_body`, '%status', '%{ticket.status}'),
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`transfer_alert_subj` = REPLACE(`transfer_alert_subj`, '%status', '%{ticket.status}'),
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`transfer_alert_body` = REPLACE(`transfer_alert_body`, '%status', '%{ticket.status}'),
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`ticket_overdue_subj` = REPLACE(`ticket_overdue_subj`, '%status', '%{ticket.status}'),
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`ticket_overdue_body` = REPLACE(`ticket_overdue_body`, '%status', '%{ticket.status}');
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-- %priority
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UPDATE `%TABLE_PREFIX%email_template`
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SET `ticket_autoresp_subj` = REPLACE(`ticket_autoresp_subj`, '%priority', '%{ticket.priority}'),
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`ticket_autoresp_body` = REPLACE(`ticket_autoresp_body`, '%priority', '%{ticket.priority}'),
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`message_autoresp_subj` = REPLACE(`message_autoresp_subj`, '%priority', '%{ticket.priority}'),
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`message_autoresp_body` = REPLACE(`message_autoresp_body`, '%priority', '%{ticket.priority}'),
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`ticket_notice_subj` = REPLACE(`ticket_notice_subj`, '%priority', '%{ticket.priority}'),
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`ticket_notice_body` = REPLACE(`ticket_notice_body`, '%priority', '%{ticket.priority}'),
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`ticket_overlimit_subj` = REPLACE(`ticket_overlimit_subj`, '%priority', '%{ticket.priority}'),
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`ticket_overlimit_body` = REPLACE(`ticket_overlimit_body`, '%priority', '%{ticket.priority}'),
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`ticket_reply_subj` = REPLACE(`ticket_reply_subj`, '%priority', '%{ticket.priority}'),
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`ticket_reply_body` = REPLACE(`ticket_reply_body`, '%priority', '%{ticket.priority}'),
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`ticket_alert_subj` = REPLACE(`ticket_alert_subj`, '%priority', '%{ticket.priority}'),
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`ticket_alert_body` = REPLACE(`ticket_alert_body`, '%priority', '%{ticket.priority}'),
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`message_alert_subj` = REPLACE(`message_alert_subj`, '%priority', '%{ticket.priority}'),
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`message_alert_body` = REPLACE(`message_alert_body`, '%priority', '%{ticket.priority}'),
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`note_alert_subj` = REPLACE(`note_alert_subj`, '%priority', '%{ticket.priority}'),
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`note_alert_body` = REPLACE(`note_alert_body`, '%priority', '%{ticket.priority}'),
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`assigned_alert_subj` = REPLACE(`assigned_alert_subj`, '%priority', '%{ticket.priority}'),
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`assigned_alert_body` = REPLACE(`assigned_alert_body`, '%priority', '%{ticket.priority}'),
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`transfer_alert_subj` = REPLACE(`transfer_alert_subj`, '%priority', '%{ticket.priority}'),
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`transfer_alert_body` = REPLACE(`transfer_alert_body`, '%priority', '%{ticket.priority}'),
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`ticket_overdue_subj` = REPLACE(`ticket_overdue_subj`, '%priority', '%{ticket.priority}'),
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`ticket_overdue_body` = REPLACE(`ticket_overdue_body`, '%priority', '%{ticket.priority}');
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-- %auth
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UPDATE `%TABLE_PREFIX%email_template`
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SET `ticket_autoresp_body` = REPLACE(`ticket_autoresp_body`, '%auth', '%{ticket.auth_code}'),
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`message_autoresp_body` = REPLACE(`message_autoresp_body`, '%auth', '%{ticket.auth_code}'),
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`ticket_notice_body` = REPLACE(`ticket_notice_body`, '%auth', '%{ticket.auth_code}'),
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`ticket_overlimit_body` = REPLACE(`ticket_overlimit_body`, '%auth', '%{ticket.auth_code}'),
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`ticket_reply_body` = REPLACE(`ticket_reply_body`, '%auth', '%{ticket.auth_code}'),
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`ticket_alert_body` = REPLACE(`ticket_alert_body`, '%auth', '%{ticket.auth_code}'),
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`message_alert_body` = REPLACE(`message_alert_body`, '%auth', '%{ticket.auth_code}'),
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`note_alert_body` = REPLACE(`note_alert_body`, '%auth', '%{ticket.auth_code}'),
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`assigned_alert_body` = REPLACE(`assigned_alert_body`, '%auth', '%{ticket.auth_code}'),
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`transfer_alert_body` = REPLACE(`transfer_alert_body`, '%auth', '%{ticket.auth_code}'),
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`ticket_overdue_body` = REPLACE(`ticket_overdue_body`, '%auth', '%{ticket.auth_code}');
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-- %phone
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UPDATE `%TABLE_PREFIX%email_template`
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SET `ticket_autoresp_body` = REPLACE(`ticket_autoresp_body`, '%phone', '%{ticket.phone_number}'),
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`message_autoresp_body` = REPLACE(`message_autoresp_body`, '%phone', '%{ticket.phone_number}'),
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`ticket_notice_body` = REPLACE(`ticket_notice_body`, '%phone', '%{ticket.phone_number}'),
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`ticket_overlimit_body` = REPLACE(`ticket_overlimit_body`, '%phone', '%{ticket.phone_number}'),
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`ticket_reply_body` = REPLACE(`ticket_reply_body`, '%phone', '%{ticket.phone_number}'),
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`ticket_alert_body` = REPLACE(`ticket_alert_body`, '%phone', '%{ticket.phone_number}'),
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`message_alert_body` = REPLACE(`message_alert_body`, '%phone', '%{ticket.phone_number}'),
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`note_alert_body` = REPLACE(`note_alert_body`, '%phone', '%{ticket.phone_number}'),
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`assigned_alert_body` = REPLACE(`assigned_alert_body`, '%phone', '%{ticket.phone_number}'),
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`transfer_alert_body` = REPLACE(`transfer_alert_body`, '%phone', '%{ticket.phone_number}'),
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`ticket_overdue_body` = REPLACE(`ticket_overdue_body`, '%phone', '%{ticket.phone_number}');
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-- %createdate
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UPDATE `%TABLE_PREFIX%email_template`
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SET `ticket_autoresp_body` = REPLACE(`ticket_autoresp_body`, '%createdate', '%{ticket.create_date}'),
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`message_autoresp_body` = REPLACE(`message_autoresp_body`, '%createdate', '%{ticket.create_date}'),
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`ticket_notice_body` = REPLACE(`ticket_notice_body`, '%createdate', '%{ticket.create_date}'),
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`ticket_overlimit_body` = REPLACE(`ticket_overlimit_body`, '%createdate', '%{ticket.create_date}'),
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`ticket_reply_body` = REPLACE(`ticket_reply_body`, '%createdate', '%{ticket.create_date}'),
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`ticket_alert_body` = REPLACE(`ticket_alert_body`, '%createdate', '%{ticket.create_date}'),
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`message_alert_body` = REPLACE(`message_alert_body`, '%createdate', '%{ticket.create_date}'),
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`note_alert_body` = REPLACE(`note_alert_body`, '%createdate', '%{ticket.create_date}'),
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`assigned_alert_body` = REPLACE(`assigned_alert_body`, '%createdate', '%{ticket.create_date}'),
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`transfer_alert_body` = REPLACE(`transfer_alert_body`, '%createdate', '%{ticket.create_date}'),
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`ticket_overdue_body` = REPLACE(`ticket_overdue_body`, '%createdate', '%{ticket.create_date}');
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-- %duedate
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UPDATE `%TABLE_PREFIX%email_template`
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SET `ticket_autoresp_body` = REPLACE(`ticket_autoresp_body`, '%duedate', '%{ticket.due_date}'),
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`message_autoresp_body` = REPLACE(`message_autoresp_body`, '%duedate', '%{ticket.due_date}'),
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`ticket_notice_body` = REPLACE(`ticket_notice_body`, '%duedate', '%{ticket.due_date}'),
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`ticket_overlimit_body` = REPLACE(`ticket_overlimit_body`, '%duedate', '%{ticket.due_date}'),
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`ticket_reply_body` = REPLACE(`ticket_reply_body`, '%duedate', '%{ticket.due_date}'),
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`ticket_alert_body` = REPLACE(`ticket_alert_body`, '%duedate', '%{ticket.due_date}'),
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`message_alert_body` = REPLACE(`message_alert_body`, '%duedate', '%{ticket.due_date}'),
|
|
`note_alert_body` = REPLACE(`note_alert_body`, '%duedate', '%{ticket.due_date}'),
|
|
`assigned_alert_body` = REPLACE(`assigned_alert_body`, '%duedate', '%{ticket.due_date}'),
|
|
`transfer_alert_body` = REPLACE(`transfer_alert_body`, '%duedate', '%{ticket.due_date}'),
|
|
`ticket_overdue_body` = REPLACE(`ticket_overdue_body`, '%duedate', '%{ticket.due_date}');
|
|
|
|
-- %closedate
|
|
UPDATE `%TABLE_PREFIX%email_template`
|
|
SET `ticket_autoresp_body` = REPLACE(`ticket_autoresp_body`, '%closedate', '%{ticket.close_date}'),
|
|
`message_autoresp_body` = REPLACE(`message_autoresp_body`, '%closedate', '%{ticket.close_date}'),
|
|
`ticket_notice_body` = REPLACE(`ticket_notice_body`, '%closedate', '%{ticket.close_date}'),
|
|
`ticket_overlimit_body` = REPLACE(`ticket_overlimit_body`, '%closedate', '%{ticket.close_date}'),
|
|
`ticket_reply_body` = REPLACE(`ticket_reply_body`, '%closedate', '%{ticket.close_date}'),
|
|
`ticket_alert_body` = REPLACE(`ticket_alert_body`, '%closedate', '%{ticket.close_date}'),
|
|
`message_alert_body` = REPLACE(`message_alert_body`, '%closedate', '%{ticket.close_date}'),
|
|
`note_alert_body` = REPLACE(`note_alert_body`, '%closedate', '%{ticket.close_date}'),
|
|
`assigned_alert_body` = REPLACE(`assigned_alert_body`, '%closedate', '%{ticket.close_date}'),
|
|
`transfer_alert_body` = REPLACE(`transfer_alert_body`, '%closedate', '%{ticket.close_date}'),
|
|
`ticket_overdue_body` = REPLACE(`ticket_overdue_body`, '%closedate', '%{ticket.close_date}');
|
|
|
|
-- %topic
|
|
UPDATE `%TABLE_PREFIX%email_template`
|
|
SET `ticket_autoresp_body` = REPLACE(`ticket_autoresp_body`, '%topic', '%{ticket.topic.name}'),
|
|
`message_autoresp_body` = REPLACE(`message_autoresp_body`, '%topic', '%{ticket.topic.name}'),
|
|
`ticket_notice_body` = REPLACE(`ticket_notice_body`, '%topic', '%{ticket.topic.name}'),
|
|
`ticket_overlimit_body` = REPLACE(`ticket_overlimit_body`, '%topic', '%{ticket.topic.name}'),
|
|
`ticket_reply_body` = REPLACE(`ticket_reply_body`, '%topic', '%{ticket.topic.name}'),
|
|
`ticket_alert_body` = REPLACE(`ticket_alert_body`, '%topic', '%{ticket.topic.name}'),
|
|
`message_alert_body` = REPLACE(`message_alert_body`, '%topic', '%{ticket.topic.name}'),
|
|
`note_alert_body` = REPLACE(`note_alert_body`, '%topic', '%{ticket.topic.name}'),
|
|
`assigned_alert_body` = REPLACE(`assigned_alert_body`, '%topic', '%{ticket.topic.name}'),
|
|
`transfer_alert_body` = REPLACE(`transfer_alert_body`, '%topic', '%{ticket.topic.name}'),
|
|
`ticket_overdue_body` = REPLACE(`ticket_overdue_body`, '%topic', '%{ticket.topic.name}');
|
|
|
|
-- %dept
|
|
UPDATE `%TABLE_PREFIX%email_template`
|
|
SET `ticket_autoresp_body` = REPLACE(`ticket_autoresp_body`, '%dept', '%{ticket.dept.name}'),
|
|
`message_autoresp_body` = REPLACE(`message_autoresp_body`, '%dept', '%{ticket.dept.name}'),
|
|
`ticket_notice_body` = REPLACE(`ticket_notice_body`, '%dept', '%{ticket.dept.name}'),
|
|
`ticket_overlimit_body` = REPLACE(`ticket_overlimit_body`, '%dept', '%{ticket.dept.name}'),
|
|
`ticket_reply_body` = REPLACE(`ticket_reply_body`, '%dept', '%{ticket.dept.name}'),
|
|
`ticket_alert_body` = REPLACE(`ticket_alert_body`, '%dept', '%{ticket.dept.name}'),
|
|
`message_alert_body` = REPLACE(`message_alert_body`, '%dept', '%{ticket.dept.name}'),
|
|
`note_alert_body` = REPLACE(`note_alert_body`, '%dept', '%{ticket.dept.name}'),
|
|
`assigned_alert_body` = REPLACE(`assigned_alert_body`, '%dept', '%{ticket.dept.name}'),
|
|
`transfer_alert_subj` = REPLACE(`transfer_alert_subj`, '%dept', '%{ticket.dept.name}'),
|
|
`transfer_alert_body` = REPLACE(`transfer_alert_body`, '%dept', '%{ticket.dept.name}'),
|
|
`ticket_overdue_body` = REPLACE(`ticket_overdue_body`, '%dept', '%{ticket.dept.name}');
|
|
|
|
-- %team
|
|
UPDATE `%TABLE_PREFIX%email_template`
|
|
SET `ticket_autoresp_body` = REPLACE(`ticket_autoresp_body`, '%team', '%{ticket.team.name}'),
|
|
`message_autoresp_body` = REPLACE(`message_autoresp_body`, '%team', '%{ticket.team.name}'),
|
|
`ticket_notice_body` = REPLACE(`ticket_notice_body`, '%team', '%{ticket.team.name}'),
|
|
`ticket_overlimit_body` = REPLACE(`ticket_overlimit_body`, '%team', '%{ticket.team.name}'),
|
|
`ticket_reply_body` = REPLACE(`ticket_reply_body`, '%team', '%{ticket.team.name}'),
|
|
`ticket_alert_body` = REPLACE(`ticket_alert_body`, '%team', '%{ticket.team.name}'),
|
|
`message_alert_body` = REPLACE(`message_alert_body`, '%team', '%{ticket.team.name}'),
|
|
`note_alert_body` = REPLACE(`note_alert_body`, '%team', '%{ticket.team.name}'),
|
|
`assigned_alert_body` = REPLACE(`assigned_alert_body`, '%team', '%{ticket.team.name}'),
|
|
`transfer_alert_body` = REPLACE(`transfer_alert_body`, '%team', '%{ticket.team.name}'),
|
|
`ticket_overdue_body` = REPLACE(`ticket_overdue_body`, '%team', '%{ticket.team.name}');
|
|
|
|
-- %clientlink
|
|
UPDATE `%TABLE_PREFIX%email_template`
|
|
SET `ticket_autoresp_body` = REPLACE(`ticket_autoresp_body`, '%clientlink', '%{ticket.client_link}'),
|
|
`message_autoresp_body` = REPLACE(`message_autoresp_body`, '%clientlink', '%{ticket.client_link}'),
|
|
`ticket_notice_body` = REPLACE(`ticket_notice_body`, '%clientlink', '%{ticket.client_link}'),
|
|
`ticket_overlimit_body` = REPLACE(`ticket_overlimit_body`, '%clientlink', '%{ticket.client_link}'),
|
|
`ticket_reply_body` = REPLACE(`ticket_reply_body`, '%clientlink', '%{ticket.client_link}'),
|
|
`ticket_alert_body` = REPLACE(`ticket_alert_body`, '%clientlink', '%{ticket.client_link}'),
|
|
`message_alert_body` = REPLACE(`message_alert_body`, '%clientlink', '%{ticket.client_link}'),
|
|
`note_alert_body` = REPLACE(`note_alert_body`, '%clientlink', '%{ticket.client_link}'),
|
|
`assigned_alert_body` = REPLACE(`assigned_alert_body`, '%clientlink', '%{ticket.client_link}'),
|
|
`transfer_alert_body` = REPLACE(`transfer_alert_body`, '%clientlink', '%{ticket.client_link}'),
|
|
`ticket_overdue_body` = REPLACE(`ticket_overdue_body`, '%clientlink', '%{ticket.client_link}');
|
|
|
|
-- %staff (recipient of the alert)
|
|
UPDATE `%TABLE_PREFIX%email_template`
|
|
SET `ticket_alert_body` = REPLACE(`ticket_alert_body`, '%staff', '%{recipient}'),
|
|
`message_alert_body` = REPLACE(`message_alert_body`, '%staff', '%{recipient}'),
|
|
`note_alert_body` = REPLACE(`note_alert_body`, '%staff', '%{recipient}'),
|
|
`assigned_alert_body` = REPLACE(`assigned_alert_body`, '%staff', '%{recipient}'),
|
|
`transfer_alert_body` = REPLACE(`transfer_alert_body`, '%staff', '%{recipient}'),
|
|
`ticket_overlimit_body` = REPLACE(`ticket_overlimit_body`, '%staff', '%{recipient}'),
|
|
`ticket_overdue_body` = REPLACE(`ticket_overdue_body`, '%staff', '%{recipient}');
|
|
|
|
-- %message
|
|
UPDATE `%TABLE_PREFIX%email_template`
|
|
SET `ticket_autoresp_body` = REPLACE(`ticket_autoresp_body`, '%message', '%{message}'),
|
|
`message_autoresp_body` = REPLACE(`message_autoresp_body`, '%message', '%{message}'),
|
|
`ticket_notice_body` = REPLACE(`ticket_notice_body`, '%message', '%{message}'),
|
|
`ticket_overlimit_body` = REPLACE(`ticket_overlimit_body`, '%message', '%{message}'),
|
|
`ticket_reply_body` = REPLACE(`ticket_reply_body`, '%message', '%{message}'),
|
|
`ticket_alert_body` = REPLACE(`ticket_alert_body`, '%message', '%{message}'),
|
|
`message_alert_body` = REPLACE(`message_alert_body`, '%message', '%{message}'),
|
|
`note_alert_body` = REPLACE(`note_alert_body`, '%message', '%{message}'),
|
|
`assigned_alert_body` = REPLACE(`assigned_alert_body`, '%message', '%{message}'),
|
|
`transfer_alert_body` = REPLACE(`transfer_alert_body`, '%message', '%{message}'),
|
|
`ticket_overdue_body` = REPLACE(`ticket_overdue_body`, '%message', '%{message}');
|
|
|
|
-- %response
|
|
UPDATE `%TABLE_PREFIX%email_template`
|
|
SET `ticket_autoresp_body` = REPLACE(`ticket_autoresp_body`, '%response', '%{response}'),
|
|
`message_autoresp_body` = REPLACE(`message_autoresp_body`, '%response', '%{response}'),
|
|
`ticket_notice_body` = REPLACE(`ticket_notice_body`, '%response', '%{response}'),
|
|
`ticket_overlimit_body` = REPLACE(`ticket_overlimit_body`, '%response', '%{response}'),
|
|
`ticket_reply_body` = REPLACE(`ticket_reply_body`, '%response', '%{response}'),
|
|
`ticket_alert_body` = REPLACE(`ticket_alert_body`, '%response', '%{response}'),
|
|
`message_alert_body` = REPLACE(`message_alert_body`, '%response', '%{response}'),
|
|
`note_alert_body` = REPLACE(`note_alert_body`, '%response', '%{response}'),
|
|
`assigned_alert_body` = REPLACE(`assigned_alert_body`, '%response', '%{response}'),
|
|
`transfer_alert_body` = REPLACE(`transfer_alert_body`, '%response', '%{response}'),
|
|
`ticket_overdue_body` = REPLACE(`ticket_overdue_body`, '%response', '%{response}');
|
|
|
|
-- %note
|
|
UPDATE `%TABLE_PREFIX%email_template`
|
|
SET `note_alert_body` = REPLACE(`note_alert_body`, '%note', '* %{note.title} *\r\n\r\n%{note.message}'),
|
|
`assigned_alert_body` = REPLACE(`assigned_alert_body`, '%note', '%{comments}'),
|
|
`transfer_alert_body` = REPLACE(`transfer_alert_body`, '%note', '%{comments}');
|
|
|
|
-- %{note} (dev branch installations)
|
|
UPDATE `%TABLE_PREFIX%email_template`
|
|
SET `note_alert_body` = REPLACE(`note_alert_body`, '%{note}', '%{note.message}'),
|
|
`assigned_alert_body` = REPLACE(`assigned_alert_body`, '%{note}', '%{comments}'),
|
|
`transfer_alert_body` = REPLACE(`transfer_alert_body`, '%{note}', '%{comments}');
|
|
|
|
-- %{title} (dev branch installations)
|
|
UPDATE `%TABLE_PREFIX%email_template`
|
|
SET `note_alert_body` = REPLACE(`note_alert_body`, '%{title}', '* %{note.title} *\r\n');
|
|
|
|
-- %url
|
|
UPDATE `%TABLE_PREFIX%email_template`
|
|
SET `ticket_autoresp_body` = REPLACE(`ticket_autoresp_body`, '%url', '%{url}'),
|
|
`message_autoresp_body` = REPLACE(`message_autoresp_body`, '%url', '%{url}'),
|
|
`ticket_notice_body` = REPLACE(`ticket_notice_body`, '%url', '%{url}'),
|
|
`ticket_overlimit_body` = REPLACE(`ticket_overlimit_body`, '%url', '%{url}'),
|
|
`ticket_reply_body` = REPLACE(`ticket_reply_body`, '%url', '%{url}'),
|
|
`ticket_alert_body` = REPLACE(`ticket_alert_body`, '%url', '%{url}'),
|
|
`message_alert_body` = REPLACE(`message_alert_body`, '%url', '%{url}'),
|
|
`note_alert_body` = REPLACE(`note_alert_body`, '%url', '%{url}'),
|
|
`assigned_alert_body` = REPLACE(`assigned_alert_body`, '%url', '%{url}'),
|
|
`transfer_alert_body` = REPLACE(`transfer_alert_body`, '%url', '%{url}'),
|
|
`ticket_overdue_body` = REPLACE(`ticket_overdue_body`, '%url', '%{url}');
|
|
|
|
-- %signature
|
|
UPDATE `%TABLE_PREFIX%email_template`
|
|
SET `ticket_autoresp_body` = REPLACE(`ticket_autoresp_body`, '%signature', '%{signature}'),
|
|
`message_autoresp_body` = REPLACE(`message_autoresp_body`, '%signature', '%{signature}'),
|
|
`ticket_notice_body` = REPLACE(`ticket_notice_body`, '%signature', '%{signature}'),
|
|
`ticket_overlimit_body` = REPLACE(`ticket_overlimit_body`, '%signature', '%{signature}'),
|
|
`ticket_reply_body` = REPLACE(`ticket_reply_body`, '%signature', '%{signature}'),
|
|
`ticket_alert_body` = REPLACE(`ticket_alert_body`, '%signature', '%{signature}'),
|
|
`message_alert_body` = REPLACE(`message_alert_body`, '%signature', '%{signature}'),
|
|
`note_alert_body` = REPLACE(`note_alert_body`, '%signature', '%{signature}'),
|
|
`assigned_alert_body` = REPLACE(`assigned_alert_body`, '%signature', '%{signature}'),
|
|
`transfer_alert_body` = REPLACE(`transfer_alert_body`, '%signature', '%{signature}'),
|
|
`ticket_overdue_body` = REPLACE(`ticket_overdue_body`, '%signature', '%{signature}');
|
|
|
|
-- %assignee
|
|
UPDATE `%TABLE_PREFIX%email_template`
|
|
SET `assigned_alert_subj` = REPLACE(`assigned_alert_subj`, '%assignee', '%{assignee}'),
|
|
`assigned_alert_body` = REPLACE(`assigned_alert_body`, '%assignee', '%{assignee}');
|
|
|
|
-- %assigner
|
|
UPDATE `%TABLE_PREFIX%email_template`
|
|
SET `assigned_alert_subj` = REPLACE(`assigned_alert_subj`, '%assigner', '%{assigner}'),
|
|
`assigned_alert_body` = REPLACE(`assigned_alert_body`, '%assigner', '%{assigner}');
|
|
|
|
/* Change links */
|
|
|
|
-- Client URL -> %{url}/view.php?e=%{ticket.email}&t=%{ticket.number}
|
|
UPDATE `%TABLE_PREFIX%email_template`
|
|
SET `ticket_autoresp_body` = REPLACE(`ticket_autoresp_body`, '%{url}/view.php?e=%{ticket.email}&t=%{ticket.number}', '%{ticket.client_link}'),
|
|
`message_autoresp_body` = REPLACE(`message_autoresp_body`, '%{url}/view.php?e=%{ticket.email}&t=%{ticket.number}', '%{ticket.client_link}'),
|
|
`ticket_notice_body` = REPLACE(`ticket_notice_body`, '%{url}/view.php?e=%{ticket.email}&t=%{ticket.number}', '%{ticket.client_link}'),
|
|
`ticket_overlimit_body` = REPLACE(`ticket_overlimit_body`, '%{url}/view.php?e=%{ticket.email}&t=%{ticket.number}', '%{ticket.client_link}'),
|
|
`ticket_reply_body` = REPLACE(`ticket_reply_body`, '%{url}/view.php?e=%{ticket.email}&t=%{ticket.number}', '%{ticket.client_link}');
|
|
|
|
-- Client URL -> %{url}/view.php?e=%{ticket.email} (overlimit template)
|
|
UPDATE `%TABLE_PREFIX%email_template`
|
|
SET `ticket_overlimit_body` = REPLACE(`ticket_overlimit_body`, '%{url}/view.php?e=%{ticket.email}', '%{url}/tickets.php?e=%{ticket.email}');
|
|
|
|
-- Staff URL -> %{url}/scp/ticket.php?id=%{ticket.id} (should be tickets.php)
|
|
UPDATE `%TABLE_PREFIX%email_template`
|
|
SET `ticket_alert_body` = REPLACE(`ticket_alert_body`, '%{url}/scp/ticket.php?id=%{ticket.id}', '%{ticket.staff_link}'),
|
|
`message_alert_body` = REPLACE(`message_alert_body`, '%{url}/scp/ticket.php?id=%{ticket.id}', '%{ticket.staff_link}'),
|
|
`note_alert_body` = REPLACE(`note_alert_body`, '%{url}/scp/ticket.php?id=%{ticket.id}', '%{ticket.staff_link}'),
|
|
`assigned_alert_body` = REPLACE(`assigned_alert_body`, '%{url}/scp/ticket.php?id=%{ticket.id}', '%{ticket.staff_link}'),
|
|
`transfer_alert_body` = REPLACE(`transfer_alert_body`, '%{url}/scp/ticket.php?id=%{ticket.id}', '%{ticket.staff_link}'),
|
|
`ticket_overdue_body` = REPLACE(`ticket_overdue_body`, '%{url}/scp/ticket.php?id=%{ticket.id}', '%{ticket.staff_link}');
|
|
|
|
-- Staff URL 2 -> %{url}/scp/tickets.php?id=%{ticket.id}
|
|
UPDATE `%TABLE_PREFIX%email_template`
|
|
SET `ticket_alert_body` = REPLACE(`ticket_alert_body`, '%{url}/scp/tickets.php?id=%{ticket.id}', '%{ticket.staff_link}'),
|
|
`message_alert_body` = REPLACE(`message_alert_body`, '%{url}/scp/tickets.php?id=%{ticket.id}', '%{ticket.staff_link}'),
|
|
`note_alert_body` = REPLACE(`note_alert_body`, '%{url}/scp/tickets.php?id=%{ticket.id}', '%{ticket.staff_link}'),
|
|
`assigned_alert_body` = REPLACE(`assigned_alert_body`, '%{url}/scp/tickets.php?id=%{ticket.id}', '%{ticket.staff_link}'),
|
|
`transfer_alert_body` = REPLACE(`transfer_alert_body`, '%{url}/scp/tickets.php?id=%{ticket.id}', '%{ticket.staff_link}'),
|
|
`ticket_overdue_body` = REPLACE(`ticket_overdue_body`, '%{url}/scp/tickets.php?id=%{ticket.id}', '%{ticket.staff_link}');
|
|
|
|
-- update schema signature
|
|
UPDATE `%TABLE_PREFIX%config`
|
|
SET `schema_signature`='f4da0c9befa257b5a20a923d4e9c0e91';
|