Helpdesk da PluGzOne, baseado no osTicket
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<?php
if(!defined('OSTSCPINC') || !$thisstaff) die('Access Denied');
$info=$qs = array();
if($canned && $_REQUEST['a']!='add'){
$title=__('Update Canned Response');
$action='update';
$submit_text=__('Save Changes');
$info=$canned->getInfo();
$info['id']=$canned->getId();
$qs += array('id' => $canned->getId());
// Replace cid: scheme with downloadable URL for inline images
$info['response'] = $canned->getResponseWithImages();
$info['notes'] = Format::viewableImages($info['notes']);
}else {
$title=__('Add New Canned Response');
$action='create';
$submit_text=__('Add Response');
$info['isenabled']=isset($info['isenabled'])?$info['isenabled']:1;
$qs += array('a' => $_REQUEST['a']);
}
$info=Format::htmlchars(($errors && $_POST)?$_POST:$info, true);
?>
<form action="canned.php?<?php echo Http::build_query($qs); ?>" method="post" class="save" enctype="multipart/form-data">
<?php csrf_token(); ?>
<input type="hidden" name="do" value="<?php echo $action; ?>">
<input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
<input type="hidden" name="id" value="<?php echo $info['id']; ?>">
<h2><?php echo $title; ?>
<?php if (isset($info['title'])) { ?><small>
— <?php echo $info['title']; ?></small>
<?php } ?><i class="help-tip icon-question-sign" href="#canned_response"></i>
</h2>
<table class="form_table fixed" width="940" border="0" cellspacing="0" cellpadding="2">
<thead>
<tr><td></td><td></td></tr> <!-- For fixed table layout -->
<tr>
<th colspan="2">
<em><?php echo __('Canned response settings');?></em>
</th>
</tr>
</thead>
<tbody>
<tr>
<td width="180" class="required"><?php echo __('Status');?>:</td>
<td>
<label><input type="radio" name="isenabled" value="1" <?php
echo $info['isenabled']?'checked="checked"':''; ?>>&nbsp;<?php echo __('Active'); ?>&nbsp;</label>
<label><input type="radio" name="isenabled" value="0" <?php
echo !$info['isenabled']?'checked="checked"':''; ?>>&nbsp;<?php echo __('Disabled'); ?>&nbsp;</label>
&nbsp;<span class="error">*&nbsp;<?php echo $errors['isenabled']; ?></span>
</td>
</tr>
<tr>
<td width="180" class="required"><?php echo __('Department');?>:</td>
<td>
<select name="dept_id">
<option value="0">&mdash; <?php echo __('All Departments');?> &mdash;</option>
<?php
if (($depts=$thisstaff->getDepartmentNames())) {
foreach($depts as $id => $name) {
$selected=($info['dept_id'] && $id==$info['dept_id'])?'selected="selected"':'';
echo sprintf('<option value="%d" %s>%s</option>',$id,$selected,$name);
}
}
?>
</select>
&nbsp;<span class="error">*&nbsp;<?php echo $errors['dept_id']; ?></span>
</td>
</tr>
<tr>
<th colspan="2">
<em><strong><?php echo __('Canned Response');?></strong>: <?php echo __('Make the title short and clear.');?>&nbsp;</em>
</th>
</tr>
<tr>
<td colspan=2>
<div><b><?php echo __('Title');?></b><span class="error">*&nbsp;<?php echo $errors['title']; ?></span></div>
<input type="text" size="70" name="title" value="<?php echo $info['title']; ?>">
<br><br>
<div style="margin-bottom:0.5em"><b><?php echo __('Canned Response'); ?></b>
<font class="error">*&nbsp;<?php echo $errors['response']; ?></font>
&nbsp;&nbsp;&nbsp;(<a class="tip" href="#ticket_variables"><?php echo __('Supported Variables'); ?></a>)
</div>
<textarea name="response" cols="21" rows="12"
data-root-context="cannedresponse"
style="width:98%;" class="richtext draft draft-delete" <?php
list($draft, $attrs) = Draft::getDraftAndDataAttrs('canned',
is_object($canned) ? $canned->getId() : false, $info['response']);
echo $attrs; ?>><?php echo $draft ?: $info['response'];
?></textarea>
<div><h3><?php echo __('Canned Attachments'); ?> <?php echo __('(optional)'); ?>
&nbsp;<i class="help-tip icon-question-sign" href="#canned_attachments"></i></h3>
<div class="error"><?php echo $errors['files']; ?></div>
</div>
<?php
$attachments = $canned_form->getField('attachments');
if ($canned && $attachments) {
$attachments->setAttachments($canned->attachments);
}
print $attachments->render(); ?>
<br/>
</td>
</tr>
<tr>
<th colspan="2">
<em><strong><?php echo __('Internal Notes');?></strong>: <?php echo __('Notes about the canned response.');?>&nbsp;</em>
</th>
</tr>
<tr>
<td colspan=2>
<textarea class="richtext no-bar" name="notes" cols="21"
rows="8" style="width: 80%;"><?php echo Format::sanitize($info['notes']); ?></textarea>
</td>
</tr>
</tbody>
</table>
<?php if ($canned && $canned->getFilters()) { ?>
<br/>
<div id="msg_warning"><?php echo __('Canned response is in use by email filter(s)');?>: <?php
echo implode(', ', $canned->getFilters()); ?></div>
<?php } ?>
<p style="text-align:center;">
<input type="submit" name="submit" value="<?php echo $submit_text; ?>">
<input type="reset" name="reset" value="<?php echo __('Reset'); ?>" onclick="javascript:
$(this.form).find('textarea.richtext')
.redactor('deleteDraft');
location.reload();" />
<input type="button" name="cancel" value="<?php echo __('Cancel'); ?>" onclick='window.location.href="canned.php"'>
</p>
</form>