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68 lines
1.3 KiB
68 lines
1.3 KiB
#
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# Default system data for ticket statuses
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#
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# Fields:
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# id - (int:optional) id number in the database
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# name - (string) descriptive name of the status
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# state - (string) Main status of a ticket
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# (open, closed, archived, deleted)
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# mode - (bit) access mask (1 - enabled, 2 - internal)
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# flags - (bit) flags that can be set on a ticket
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# properties:
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# description - (string) Description of the status
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#
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---
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- id: 1
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name: Open
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state: open
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mode: 3
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sort: 1
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flags: 0
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properties:
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description: >
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Open tickets.
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- id: 2
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name: Resolved
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state: closed
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mode: 1
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sort: 2
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flags: 0
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properties:
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allowreopen: true
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reopenstatus: 0
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description: >
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Resolved tickets
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- id: 3
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name: Closed
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state: closed
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mode: 3
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sort: 3
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flags: 0
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properties:
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allowreopen: true
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reopenstatus: 0
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description: >
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Closed tickets. Tickets will still be accessible on client and staff panels.
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- id: 4
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name: Archived
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state: archived
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mode: 3
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sort: 4
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flags: 0
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properties:
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description: >
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Tickets only adminstratively available but no longer accessible on
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ticket queues and client panel.
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- id: 5
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name: Deleted
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state: deleted
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mode: 3
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sort: 5
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flags: 0
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properties:
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description: >
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Tickets queued for deletion. Not accessible on ticket queues.
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