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50 lines
1.9 KiB
50 lines
1.9 KiB
#
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# Welcome ticket template
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#
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# When the system if first installed and the installer finishes setting up
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# the database, it creates a first ticket with a welcome message to the
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# administrator
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#
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---
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deptId: 1 # support
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topicId: 1 # support
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name: osTicket Support
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email: support@osticket.com
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source: Web # notrans
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subject: osTicket Installed!
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message: |
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<p>
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Thank you for choosing osTicket.
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</p><p>
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Please make sure you join the <a
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href="https://forum.osticket.com">osTicket forums</a> and our <a
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href="https://osticket.com">mailing list</a> to stay up to date
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on the latest news, security alerts and updates. The osTicket forums are
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also a great place to get assistance, guidance, tips, and help from
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other osTicket users. In addition to the forums, the osTicket wiki
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provides a useful collection of educational materials, documentation,
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and notes from the community. We welcome your contributions to the
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osTicket community.
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</p><p>
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If you are looking for a greater level of support, we provide
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professional services and commercial support with guaranteed response
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times, and access to the core development team. We can also help
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customize osTicket or even add new features to the system to meet your
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unique needs.
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</p><p>
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If the idea of managing and upgrading this osTicket installation is
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daunting, you can try osTicket as a hosted service at <a
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href="https://supportsystem.com">https://supportsystem.com/</a> --
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no installation required and we can import your data! With
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SupportSystem's turnkey infrastructure, you get osTicket at its best,
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leaving you free to focus on your customers without the burden of making
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sure the application is stable, maintained, and secure.
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</p><p>
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Cheers,
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</p><p>
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-<br/>
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osTicket Team https://osticket.com/
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</p><p>
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<strong>PS.</strong> Don't just make customers happy, make happy
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customers!
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</p>
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