You can not select more than 25 topics
Topics must start with a letter or number, can include dashes ('-') and can be up to 35 characters long.
27 lines
681 B
27 lines
681 B
#
|
|
# Canned response templates
|
|
#
|
|
---
|
|
- isenabled: 1
|
|
title: What is osTicket (sample)?
|
|
response: |
|
|
osTicket is a widely-used open source support ticket system, an
|
|
attractive alternative to higher-cost and complex customer support
|
|
systems - simple, lightweight, reliable, open source, web-based and easy
|
|
to setup and use.
|
|
notes: |
|
|
|
|
attachments:
|
|
- name: osTicket.txt
|
|
type: text/plain
|
|
data: Canned Attachments Rock!
|
|
|
|
- isenabled: 1
|
|
title: Sample (with variables)
|
|
response: |
|
|
Hi %{ticket.name.first},
|
|
<br>
|
|
<br>
|
|
Your ticket #%{ticket.number} created on %{ticket.create_date} is in
|
|
%{ticket.dept.name} department.
|
|
notes: |
|