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31 lines
1.1 KiB
31 lines
1.1 KiB
#
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# access-link.yaml
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#
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# Ticket access link sent to clients for guest-only systems where the ticket
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# number and email address will trigger an access link sent via email
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#
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---
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notes: >
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This template defines the notification for Clients that an access link was
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sent to their email. The ticket number and email address trigger the access
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link.
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name: "Ticket [#%{ticket.number}] Access Link"
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body: >
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<h3><strong>Hi %{recipient.name.first},</strong></h3>
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<div>
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An access link request for ticket #%{ticket.number} has been submitted
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on your behalf for the helpdesk at %{url}.<br />
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<br />
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Follow the link below to check the status of the ticket
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#%{ticket.number}.<br />
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<br />
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<a href="%{recipient.ticket_link}">%{recipient.ticket_link}</a><br />
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<br />
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If you <strong>did not</strong> make the request, please delete and
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disregard this email. Your account is still secure and no one has been
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given access to the ticket. Someone could have mistakenly entered your
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email address.<br />
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<br />
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--<br />
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%{company.name}
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</div>
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