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33 lines
1.1 KiB
33 lines
1.1 KiB
#
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# Email template: transfer.alert.yaml
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#
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# Sent to staff members when a ticket is assigned to them. Tickets can be
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# assigned automatically by the system or manually by another staff member.
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# Use %{assigner} to distinguish who made the assignment.
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#
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---
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notes: |
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Sent to agents when a ticket is transfered to a department to which
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they are a member.
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subject: |
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Ticket #%{ticket.number} transfer - %{ticket.dept.name}
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body: |
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<h3>Hi %{recipient.name},</h3>
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Ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> has been
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transferred to the %{ticket.dept.name} department by
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<strong>%{staff.name.short}</strong>
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<br>
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<br>
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<blockquote>
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%{comments}
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</blockquote>
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<hr>
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<div>To view or respond to the ticket, please <a
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href="%{ticket.staff_link}">login</a> to the support ticket system.
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</div>
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<em style="font-size: small; ">Your friendly Customer Support
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System</em>
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<br>
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<a href="https://osticket.com/"><img width="126" height="19"
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alt="Powered By osTicket" style="width: 126px;"
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src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a>
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