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45 lines
1.5 KiB
45 lines
1.5 KiB
#
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# Email template: ticket.notice.yaml
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#
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# Sent to a user when a staff member creates a ticket on the user's behalf.
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# This is most commonly performed when user's call in on the phone.
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#
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---
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notes: |
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Sent to a user when a staff member creates a ticket on the user's behalf.
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This is most commonly performed when user's call in on the phone.
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subject: |
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%{ticket.subject} [#%{ticket.number}]
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body: |
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<h3><strong>Dear %{recipient.name.first},</strong></h3>
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Our customer care team has created a ticket, <a
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href="%{recipient.ticket_link}">#%{ticket.number}</a> on your behalf, with
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the following details and summary:
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<br>
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<br>
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Topic: <strong>%{ticket.topic.name}</strong>
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<br>
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Subject: <strong>%{ticket.subject}</strong>
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<br>
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<br>
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%{message}
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<br>
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<br>
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%{response}
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<br>
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<br>
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If need be, a representative will follow-up with you as soon as
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possible. You can also <a href="%{recipient.ticket_link}">view this
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ticket's progress online</a>.
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<br>
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<br>
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<div style="color: rgb(127, 127, 127);">
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Your %{company.name} Team,<br>
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%{signature}</div>
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<hr>
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<div style="color: rgb(127, 127, 127); font-size: small; "><em>If you
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wish to provide additional comments or information regarding the issue,
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please reply to this email or <a href="%{recipient.ticket_link}"><span
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style="color: rgb(84, 141, 212);" >login to your account</span></a> for
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a complete archive of your support requests.</em></div>
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