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31 lines
1018 B
31 lines
1018 B
#
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# Email template: ticket.autoresp.yaml
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#
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# Sent to a user when a new ticket is created
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#
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---
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notes: |
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Sent to a user when a new ticket is created
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subject: |
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Support Ticket Opened [#%{ticket.number}]
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body: |
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<h3><strong>Dear %{recipient.name.first},</strong></h3>
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<p>
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A request for support has been created and assigned #%{ticket.number}.
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A representative will follow-up with you as soon as possible. You can
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<a href="%{recipient.ticket_link}">view this ticket's progress
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online</a>.
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</p>
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<br>
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<div style="color: rgb(127, 127, 127)">
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Your %{company.name} Team,
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<br>
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%{signature}
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</div>
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<hr>
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<div style="color: rgb(127, 127, 127); font-size: small; "><em>If you
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wish to provide additional comments or information regarding the issue,
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please reply to this email or <a href="%{recipient.ticket_link}"><span
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style="color: rgb(84, 141, 212);" >login to your account</span></a> for
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a complete archive of your support requests.</em></div>
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