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39 lines
1.3 KiB
39 lines
1.3 KiB
#
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# Email template: ticket.autoreply.yaml
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#
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# Sent to a user when an automatic canned response is posted to a ticket
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# when it is created
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#
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---
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notes: |
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Sent to a user when an automatic canned response is posted to a ticket
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when it is created.
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Available variables for replacement: %{ticket.*}, %{response}
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subject: |
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Re: %{ticket.subject} [#%{ticket.number}]
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body: |
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<h3><strong>Dear %{recipient.name.first},</strong></h3>
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A request for support has been created and assigned ticket <a
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href="%{recipient.ticket_link}">#%{ticket.number}</a> with the following
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automatic reply
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<br>
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<br>
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Topic: <strong>%{ticket.topic.name}</strong>
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<br>
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Subject: <strong>%{ticket.subject}</strong>
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<br>
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<br>
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%{response}
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<br>
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<br>
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<div style="color: rgb(127, 127, 127);">Your %{company.name} Team,<br>
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%{signature}</div>
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<hr>
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<div style="color: rgb(127, 127, 127); font-size: small;"><em>We hope
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this response has sufficiently answered your questions. If you wish to
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provide additional comments or information, please reply to this email
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or <a href="%{recipient.ticket_link}"><span
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style="color: rgb(84, 141, 212);" >login to your account</span></a> for
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a complete archive of your support requests.</em></div>
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