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50 lines
1.2 KiB
50 lines
1.2 KiB
#
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# Email template: ticket.alert.yaml
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#
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# Sent to a staff member when a new ticket is created in the system. This
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# applies to tickets created via email, the web portal, or the api.
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#
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---
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notes: |
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Sent to a staff member when a new ticket is created in the system. This
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applies to tickets created via email, the web portal, or the api.
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subject: |
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New Ticket Alert
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body: |
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<h2>Hi %{recipient.name},</h2>
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New ticket #%{ticket.number} created
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<br>
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<br>
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<table>
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<tbody>
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<tr>
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<td>
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<strong>From</strong>:
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</td>
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<td>
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%{ticket.name} <%{ticket.email}>
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</td>
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</tr>
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<tr>
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<td>
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<strong>Department</strong>:
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</td>
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<td>
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%{ticket.dept.name}
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</td>
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</tr>
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</tbody>
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</table>
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<br>
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%{message}
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<br>
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<br>
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<hr>
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<div>To view or respond to the ticket, please <a
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href="%{ticket.staff_link}">login</a> to the support ticket system</div>
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<em style="font-size: small">Your friendly Customer Support System</em>
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<br>
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<a href="https://osticket.com/"><img width="126" height="19"
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style="width: 126px; " alt="Powered By osTicket"
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src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a>
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