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53 lines
1.2 KiB
53 lines
1.2 KiB
#
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# Email template: note.alert.yaml
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#
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# Sent to staff members when a new internal note is appended to a ticket.
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# Internal notes can only be added by staff members.
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#
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---
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notes: |
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Alert sent out to Agents when internal activity such as an internal
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note or an agent reply is appended to a ticket.
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subject: |
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New Internal Activity Alert
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body: |
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<h3><strong>Hi %{recipient.name},</strong></h3>
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An agent has logged activity on ticket <a
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href="%{ticket.staff_link}">#%{ticket.number}</a>
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<br>
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<br>
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<table>
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<tbody>
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<tr>
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<td>
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<strong>From</strong>:
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</td>
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<td>
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%{note.poster}
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</td>
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</tr>
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<tr>
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<td>
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<strong>Title</strong>:
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</td>
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<td>
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%{note.title}
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</td>
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</tr>
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</tbody>
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</table>
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<br>
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%{note.message}
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<br>
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<br>
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<hr>
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To view/respond to the ticket, please <a
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href="%{ticket.staff_link}">login</a> to the support ticket system
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<br>
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<br>
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<em style="font-size: small; ">Your friendly Customer Support
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System</em>
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<br>
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<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"
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alt="Powered by osTicket" width="126" height="19" style="width: 126px;">
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