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30 lines
1015 B
30 lines
1015 B
#
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# Email template: message.autoresp.yaml
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#
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# Sent to a user when the user posts a new message to a ticket. This can
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# happen if the users responds to an email from the system or visits the
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# customer web portal and posts a new message there.
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#
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---
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notes: |
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Sent to a user when the user posts a new message to a ticket. This can
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happen if the user responds to an email from the system or visits the
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customer web portal and posts a new message there.
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subject: |
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Message Confirmation
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body: |
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<h3><strong>Dear %{recipient.name.first},</strong></h3>
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Your reply to support request <a
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href="%{recipient.ticket_link}">#%{ticket.number}</a> has been noted
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<br>
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<br>
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<div style="color: rgb(127, 127, 127); ">
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Your %{company.name} Team,<br>
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%{signature}
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</div>
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<hr>
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<div style="color: rgb(127, 127, 127); font-size: small; text-align:
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center"><em>You can view the support request progress <a
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href="%{recipient.ticket_link}">online here</a></em>
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</div>
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