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53 lines
1.5 KiB
53 lines
1.5 KiB
#
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# Email template: message.alert.yaml
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#
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# Sent to staff members when a new message is posted by a user to a ticket.
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# This can occur if the users responds to an email from the system or visits
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# the customer web portal and posts a new message there.
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#
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---
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notes: |
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Sent to staff members when a new message is posted by a user to a
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ticket. This can occur if the users responds to an email from the
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system or visits the customer web portal and posts a new message there.
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subject: |
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New Message Alert
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body: |
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<h3><strong>Hi %{recipient.name},</strong></h3>
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New message appended to ticket <a
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href="%{ticket.staff_link}">#%{ticket.number}</a>
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<br>
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<br>
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<table>
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<tbody>
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<tr>
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<td>
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<strong>From</strong>:
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</td>
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<td>
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%{poster.name} <%{ticket.email}>
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</td>
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</tr>
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<tr>
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<td>
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<strong>Department</strong>:
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</td>
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<td>
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%{ticket.dept.name}
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</td>
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</tr>
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</tbody>
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</table>
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<br>
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%{message}
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<br>
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<br>
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<hr>
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<div>To view or respond to the ticket, please <a
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href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);"
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>login</span></a> to the support ticket system</div>
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<em style="color: rgb(127,127,127); font-size: small; ">Your friendly
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Customer Support System</em><br>
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<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"
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alt="Powered by osTicket" width="126" height="19" style="width: 126px;">
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