Helpdesk da PluGzOne, baseado no osTicket
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#
# Default roles defined for the system
#
# Fields:
# id - Primary id for the role
# flags - (bit mask) role flags
# name - (string) descriptive name for the role
# notes - (string) internal notes
# permissions: (list<keys>)
#
# NOTE: ------------------------------------
# ---
- id: 1
flags: 1
name: All Access
notes: |
Role with unlimited access
permissions: [
ticket.create,
ticket.edit,
ticket.merge,
ticket.link,
ticket.markanswered,
ticket.assign,
ticket.release,
ticket.transfer,
ticket.refer,
ticket.reply,
ticket.close,
ticket.delete,
task.create,
task.edit,
task.assign,
task.transfer,
task.reply,
task.close,
task.delete,
canned.manage,
thread.edit]
- id: 2
flags: 1
name: Expanded Access
notes: |
Role with expanded access
permissions: [
ticket.create,
ticket.edit,
ticket.merge,
ticket.link,
ticket.assign,
ticket.release,
ticket.transfer,
ticket.refer,
ticket.reply,
ticket.close,
task.create,
task.edit,
task.assign,
task.transfer,
task.reply,
task.close,
canned.manage]
- id: 3
flags: 1
name: Limited Access
notes: |
Role with limited access
permissions: [
ticket.create,
ticket.merge,
ticket.link,
ticket.assign,
ticket.release,
ticket.transfer,
ticket.refer,
ticket.reply
task.create,
task.assign,
task.transfer,
task.reply]
- id: 4
flags: 1
name: View only
notes: Simple role with no permissions
permissions: []