Helpdesk da PluGzOne, baseado no osTicket
You can not select more than 25 topics Topics must start with a letter or number, can include dashes ('-') and can be up to 35 characters long.
 
 
 
 

138 lines
3.1 KiB

# Columns are not necessary and a default list is used if no columns are
# specified.
#
# Fields:
# id:
# flags: (unused)
# name: Display name of the column
# primary: Data source for the field
# secondary: Backup data source / default text
# filter: What the field should link to
# 'link:ticket': Ticket
# 'link:user': User
# 'link:org': Organization
# 'link:ticketP': Ticket with hover preview
# truncate:
# 'wrap': Fold words on multiple lines
# annotations:
# c: Annotation class name
# p: Placement
# 'a': After column text
# 'b': Before column text
# '<': Float to start (left)
# '>': Float to end (right)
# conditions:
# crit: Criteria for the condiditon, in the form of [field, method, value]
# prop: Array of CSS properties to apply to the field
# 'font-weight':
# 'font-style':
# ...
# extra: (future use and for plugins)
---
- id: 1
name: "Ticket #"
primary: "number"
filter: "link:ticketP"
truncate: "wrap"
annotations: '[{"c":"TicketSourceDecoration","p":"b"}]'
conditions: '[{"crit":["isanswered","nset",null],"prop":{"font-weight":"bold"}}]'
- id: 2
name: "Date Created"
primary: "created"
secondary: null
filter: "date:full"
truncate: "wrap"
annotations: "[]"
conditions: "[]"
- id: 3
name: "Subject"
primary: "cdata__subject"
filter: "link:ticket"
truncate: "ellipsis"
annotations: '[{"c":"TicketThreadCount","p":">"},{"c":"ThreadAttachmentCount","p":"a"},{"c":"OverdueFlagDecoration","p":"<"},{"c":"LockDecoration","p":"<"}]'
conditions: '[{"crit":["isanswered","nset",null],"prop":{"font-weight":"bold"}}]'
- id: 4
name: "User Name"
primary: "user__name"
truncate: "wrap"
annotations: '[{"c":"ThreadCollaboratorCount","p":">"}]'
conditions: "[]"
- id: 5
name: "Priority"
primary: "cdata__priority"
truncate: "wrap"
annotations: "[]"
conditions: "[]"
- id: 6
name: "Status"
primary: "status__id"
truncate: "wrap"
annotations: "[]"
conditions: "[]"
- id: 7
name: "Close Date"
primary: "closed"
filter: "date:full"
truncate: "wrap"
annotations: "[]"
conditions: "[]"
- id: 8
name: "Assignee"
primary: "assignee"
truncate: "wrap"
annotations: "[]"
conditions: "[]"
- id: 9
name: "Due Date"
primary: "duedate"
secondary: "est_duedate"
filter: "date:human"
truncate: "wrap"
annotations: "[]"
conditions: "[]"
- id: 10
name: "Last Updated"
primary: "lastupdate"
filter: "date:full"
truncate: "wrap"
annotations: "[]"
conditions: "[]"
- id: 11
name: "Department"
primary: "dept_id"
truncate: "wrap"
annotations: "[]"
conditions: "[]"
- id: 12
name: "Last Message"
primary: "thread__lastmessage"
filter: "date:human"
truncate: "wrap"
annotations: "[]"
conditions: "[]"
- id: 13
name: "Last Response"
primary: "thread__lastresponse"
filter: "date:human"
truncate: "wrap"
annotations: "[]"
conditions: "[]"
- id: 14
name: "Team"
primary: "team_id"
truncate: "wrap"
annotations: "[]"
conditions: "[]"