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647 lines
11 KiB
647 lines
11 KiB
#
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# Basic queues for the initial ticket system. Queues installed for
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# - Open / All
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# - Open / Unassigned
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# - Open / Overdue
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# - Answered / All
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# - My Tickets / All
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# - Closed / All
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#
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# Fields:
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# id:
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# parent_id:
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# flags:
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# 0x01: FLAG_PUBLIC
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# 0x02: FLAG_QUEUE (should be set for everything here)
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# 0x04: FLAG_DISABLED
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# 0x08: FLAG_INHERIT (inherit criteria from parent)
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# 0x10: FLAG_INHERIT_COLUMNS
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# 0x20: FLAG_INHERIT_SORTING
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# staff_id: User owner of the queue
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# sort: Manual sort order
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# title: Display name of the queue
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# config: Criteria configuration
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# filter: Quick filter field
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# root: Object type of the queue listing
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# 'T': Tickets
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# 'A': Tasks
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#
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---
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- id: 1
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title: Open
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parent_id: 0
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flags: 0x03
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sort: 1
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sort_id: 1
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root: T
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config: '[["status__state","includes",{"open":"Open"}]]'
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columns:
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- column_id: 1
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bits: 1
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sort: 1
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width: 100
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heading: Ticket
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- column_id: 10
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bits: 1
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sort: 2
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width: 150
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heading: Last Updated
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- column_id: 3
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bits: 1
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sort: 3
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width: 300
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heading: Subject
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- column_id: 4
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bits: 1
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sort: 4
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width: 185
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heading: From
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- column_id: 5
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bits: 1
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sort: 5
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width: 85
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heading: Priority
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- column_id: 8
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bits: 1
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sort: 6
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width: 160
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heading: Assigned To
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sorts:
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- sort_id: 1
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- sort_id: 2
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- sort_id: 3
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- sort_id: 4
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- sort_id: 6
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- sort_id: 7
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- id: 2
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title: Open
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parent_id: 1
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flags: 0x2b
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root: T
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sort: 1
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sort_id: 4
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config: '{"criteria":[["isanswered","nset",null]],"conditions":[]}'
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columns:
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- column_id: 1
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bits: 1
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sort: 1
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width: 100
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heading: Ticket
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- column_id: 10
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bits: 1
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sort: 2
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width: 150
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heading: Last Updated
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- column_id: 3
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bits: 1
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sort: 3
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width: 300
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heading: Subject
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- column_id: 4
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bits: 1
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sort: 4
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width: 185
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heading: From
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- column_id: 5
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bits: 1
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sort: 5
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width: 85
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heading: Priority
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- column_id: 8
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bits: 1
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sort: 6
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width: 160
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heading: Assigned To
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- id: 3
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title: Answered
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parent_id: 1
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flags: 0x2b
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root: T
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sort: 2
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sort_id: 4
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config: '{"criteria":[["isanswered","set",null]],"conditions":[]}'
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columns:
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- column_id: 1
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bits: 1
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sort: 1
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width: 100
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heading: Ticket
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- column_id: 10
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bits: 1
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sort: 2
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width: 150
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heading: Last Updated
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- column_id: 3
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bits: 1
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sort: 3
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width: 300
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heading: Subject
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- column_id: 4
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bits: 1
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sort: 4
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width: 185
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heading: From
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- column_id: 5
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bits: 1
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sort: 5
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width: 85
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heading: Priority
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- column_id: 8
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bits: 1
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sort: 6
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width: 160
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heading: Assigned To
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- id: 4
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title: Overdue
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parent_id: 1
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flags: 0x2b
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root: T
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sort: 3
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sort_id: 4
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config: '{"criteria":[["isoverdue","set",null]],"conditions":[]}'
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columns:
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- column_id: 1
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bits: 1
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sort: 1
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width: 100
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heading: Ticket
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- column_id: 9
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bits: 1
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sort: 1
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sort: 9
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width: 150
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heading: Due Date
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- column_id: 3
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bits: 1
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sort: 1
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sort: 3
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width: 300
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heading: Subject
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- column_id: 4
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bits: 1
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sort: 1
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sort: 4
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width: 185
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heading: From
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- column_id: 5
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bits: 1
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sort: 1
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sort: 5
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width: 85
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heading: Priority
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- column_id: 8
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bits: 1
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sort: 1
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sort: 6
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width: 160
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heading: Assigned To
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- id: 5
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title: My Tickets
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parent_id: 0
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flags: 0x03
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root: T
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sort: 3
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sort_id: 3
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config: '{"criteria":[["assignee","includes",{"M":"Me","T":"One of my teams"}],["status__state","includes",{"open":"Open"}]],"conditions":[]}'
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columns:
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- column_id: 1
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bits: 1
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sort: 1
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width: 100
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heading: Ticket
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- column_id: 10
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bits: 1
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sort: 2
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width: 150
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heading: Last Update
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- column_id: 3
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bits: 1
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sort: 3
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width: 300
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heading: Subject
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- column_id: 4
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bits: 1
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sort: 4
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width: 185
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heading: From
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- column_id: 5
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bits: 1
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sort: 5
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width: 85
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heading: Priority
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- column_id: 11
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bits: 1
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sort: 6
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width: 160
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heading: Department
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sorts:
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- sort_id: 1
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- sort_id: 2
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- sort_id: 3
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- sort_id: 4
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- sort_id: 6
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- sort_id: 7
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- id: 6
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title: Assigned to Me
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parent_id: 5
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flags: 0x2b
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root: T
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sort: 1
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config: '{"criteria":[["assignee","includes",{"M":"Me"}]],"conditions":[]}'
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columns:
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- column_id: 1
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bits: 1
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sort: 1
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width: 100
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heading: Ticket
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- column_id: 10
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bits: 1
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sort: 2
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width: 150
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heading: Last Update
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- column_id: 3
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bits: 1
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sort: 3
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width: 300
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heading: Subject
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- column_id: 4
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bits: 1
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sort: 4
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width: 185
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heading: From
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- column_id: 5
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bits: 1
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sort: 5
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width: 85
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heading: Priority
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- column_id: 11
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bits: 1
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sort: 6
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width: 160
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heading: Department
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sorts:
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- sort_id: 1
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- sort_id: 2
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- sort_id: 3
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- sort_id: 4
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- sort_id: 6
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- sort_id: 7
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- id: 7
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title: Assigned to Teams
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parent_id: 5
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flags: 0x2b
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root: T
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sort: 2
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config: '{"criteria":[["assignee","!includes",{"M":"Me"}]],"conditions":[]}'
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columns:
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- column_id: 1
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bits: 1
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sort: 1
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width: 100
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heading: Ticket
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- column_id: 10
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bits: 1
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sort: 2
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width: 150
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heading: Last Update
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- column_id: 3
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bits: 1
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sort: 3
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width: 300
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heading: Subject
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- column_id: 4
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bits: 1
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sort: 4
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width: 185
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heading: From
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- column_id: 5
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bits: 1
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sort: 5
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width: 85
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heading: Priority
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- column_id: 14
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bits: 1
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sort: 6
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width: 160
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heading: Team
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sorts:
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- sort_id: 1
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- sort_id: 2
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- sort_id: 3
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- sort_id: 4
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- sort_id: 6
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- sort_id: 7
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- id: 8
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parent_id: 0
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title: Closed
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flags: 0x03
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sort: 4
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root: T
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sort_id: 5
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config: '{"criteria":[["status__state","includes",{"closed":"Closed"}]],"conditions":[]}'
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columns:
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- column_id: 1
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bits: 1
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sort: 1
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width: 100
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heading: Ticket
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- column_id: 7
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bits: 1
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sort: 2
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width: 150
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heading: Date Closed
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- column_id: 3
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bits: 1
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sort: 3
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width: 300
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heading: Subject
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- column_id: 4
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bits: 1
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sort: 4
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width: 185
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heading: From
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- column_id: 8
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bits: 1
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sort: 1
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sort: 6
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width: 160
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heading: Closed By
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sorts:
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- sort_id: 5
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- sort_id: 1
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- sort_id: 2
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- sort_id: 3
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- sort_id: 4
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- sort_id: 6
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- sort_id: 7
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- id: 9
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parent_id: 8
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title: Today
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flags: 0x2b
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sort: 1
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root: T
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sort_id: 5
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config: '{"criteria":[["closed","period","td"]],"conditions":[]}'
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columns:
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- column_id: 1
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bits: 1
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sort: 1
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width: 100
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heading: Ticket
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- column_id: 7
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bits: 1
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sort: 2
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width: 150
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heading: Date Closed
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- column_id: 3
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bits: 1
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sort: 3
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width: 300
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heading: Subject
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- column_id: 4
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bits: 1
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sort: 4
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width: 185
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heading: From
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- column_id: 8
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bits: 1
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sort: 1
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sort: 6
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width: 160
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heading: Closed By
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sorts:
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- sort_id: 5
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- sort_id: 1
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- sort_id: 2
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- sort_id: 3
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- sort_id: 4
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- sort_id: 6
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- sort_id: 7
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- id: 10
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parent_id: 8
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title: Yesterday
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flags: 0x2b
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sort: 2
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root: T
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sort_id: 5
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config: '{"criteria":[["closed","period","yd"]],"conditions":[]}'
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columns:
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- column_id: 1
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bits: 1
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sort: 1
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width: 100
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heading: Ticket
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- column_id: 7
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bits: 1
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sort: 2
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width: 150
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heading: Date Closed
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- column_id: 3
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bits: 1
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sort: 3
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width: 300
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heading: Subject
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- column_id: 4
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bits: 1
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sort: 4
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width: 185
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heading: From
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- column_id: 8
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bits: 1
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sort: 1
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sort: 6
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width: 160
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heading: Closed By
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sorts:
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- sort_id: 5
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- sort_id: 1
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- sort_id: 2
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- sort_id: 3
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- sort_id: 4
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- sort_id: 6
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- sort_id: 7
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- id: 11
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parent_id: 8
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title: This Week
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flags: 0x2b
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sort: 3
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root: T
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sort_id: 5
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config: '{"criteria":[["closed","period","tw"]],"conditions":[]}'
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columns:
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- column_id: 1
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bits: 1
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sort: 1
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width: 100
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heading: Ticket
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- column_id: 7
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bits: 1
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sort: 2
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width: 150
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heading: Date Closed
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- column_id: 3
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bits: 1
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sort: 3
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width: 300
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heading: Subject
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- column_id: 4
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bits: 1
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sort: 4
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width: 185
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heading: From
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- column_id: 8
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bits: 1
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sort: 1
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sort: 6
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width: 160
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heading: Closed By
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sorts:
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- sort_id: 5
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- sort_id: 1
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- sort_id: 2
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- sort_id: 3
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- sort_id: 4
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- sort_id: 6
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- sort_id: 7
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- id: 12
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parent_id: 8
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title: This Month
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flags: 0x2b
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sort: 4
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root: T
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sort_id: 5
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config: '{"criteria":[["closed","period","tm"]],"conditions":[]}'
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columns:
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- column_id: 1
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bits: 1
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sort: 1
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width: 100
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heading: Ticket
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- column_id: 7
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bits: 1
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sort: 2
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width: 150
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heading: Date Closed
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- column_id: 3
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bits: 1
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sort: 3
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width: 300
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heading: Subject
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- column_id: 4
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bits: 1
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sort: 4
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width: 185
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heading: From
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- column_id: 8
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bits: 1
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sort: 1
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sort: 6
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width: 160
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heading: Closed By
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sorts:
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- sort_id: 5
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- sort_id: 1
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- sort_id: 2
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- sort_id: 3
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- sort_id: 4
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- sort_id: 6
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- sort_id: 7
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- id: 13
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parent_id: 8
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title: This Quarter
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flags: 0x2b
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sort: 5
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root: T
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sort_id: 6
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config: '{"criteria":[["closed","period","tq"]],"conditions":[]}'
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columns:
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- column_id: 1
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bits: 1
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sort: 1
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width: 100
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heading: Ticket
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- column_id: 7
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bits: 1
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sort: 2
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width: 150
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heading: Date Closed
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- column_id: 3
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bits: 1
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sort: 3
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width: 300
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heading: Subject
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- column_id: 4
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bits: 1
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sort: 4
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width: 185
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heading: From
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- column_id: 8
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bits: 1
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sort: 1
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sort: 6
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width: 160
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heading: Closed By
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sorts:
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- sort_id: 5
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- sort_id: 1
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- sort_id: 2
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- sort_id: 3
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- sort_id: 4
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- sort_id: 6
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- sort_id: 7
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- id: 14
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parent_id: 8
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title: This Year
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flags: 0x2b
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sort: 6
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root: T
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sort_id: 7
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config: '{"criteria":[["closed","period","ty"]],"conditions":[]}'
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columns:
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- column_id: 1
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bits: 1
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sort: 1
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width: 100
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heading: Ticket
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- column_id: 7
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bits: 1
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sort: 2
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width: 150
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heading: Date Closed
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- column_id: 3
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bits: 1
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sort: 3
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width: 300
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heading: Subject
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- column_id: 4
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bits: 1
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|
sort: 4
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width: 185
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heading: From
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- column_id: 8
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bits: 1
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sort: 1
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sort: 6
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width: 160
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heading: Closed By
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sorts:
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- sort_id: 5
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- sort_id: 1
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- sort_id: 2
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- sort_id: 3
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- sort_id: 4
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- sort_id: 6
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- sort_id: 7
|