You can not select more than 25 topics
Topics must start with a letter or number, can include dashes ('-') and can be up to 35 characters long.
57 lines
1.5 KiB
57 lines
1.5 KiB
#
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# Default help topics installed for the system
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#
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# Fields:
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# id - (int:optional) id number in the database
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# topic - (string) descriptive name of the help topic
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# flags - (bitmask: Active | Disabled | Archived)
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# ispublic - (bool:0|1) true or false if end users should be able to see the
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# help topic. In other words, true or false if the help topic is _not_
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# for internal use only
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# noautoresp - (bool:1) true to disable the auto-responder for tickets
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# assigned to this help topic. NOTE that this field must be completely
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# omitted to ENABLE the auto-response by default
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# dept_id - (int) id number of the department with which this help topic is
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# associated
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# sla_id - (int:optional) id number of the sla with which this help topic is
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# associated
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# notes - (string) administrative notes (internally viewable only)
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#
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---
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- topic_id: 1
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flags: 0x02
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ispublic: 1
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priority_id: 2
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forms: [2]
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topic: General Inquiry
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notes: |
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Questions about products or services
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- topic_id: 2
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flags: 0x02
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ispublic: 1
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priority_id: 1
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forms: [2]
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topic: Feedback
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notes: |
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Tickets that primarily concern the sales and billing departments
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- topic_id: 10
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flags: 0x02
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ispublic: 1
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dept_id: 3
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priority_id: 2
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forms: [2]
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topic: Report a Problem
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notes: |
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Product, service, or equipment related issues
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- topic_pid: 10
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flags: 0x02
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ispublic: 1
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sla_id: 1
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priority_id: 3
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forms: [2]
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topic: Access Issue
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notes: |
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Report an inability access a physical or virtual asset
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