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107 lines
2.9 KiB
107 lines
2.9 KiB
#
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# This is popup help messages for the Staff Panel -> Tickets -> Open
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#
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# Fields:
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# title - Shown in bold at the top of the popover window
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# content - The body of the help popover
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# links - List of links shows below the content
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# title - Link title
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# href - href of link (links starting with / are translated to the
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# helpdesk installation path)
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#
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# The key names such as 'helpdesk_name' should not be translated as they
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# must match the HTML #ids put into the page template.
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#
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---
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search_field:
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title: Search Field
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content: >
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advanced:
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title: Advanced
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content: >
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Narrow down your search parameters. Once you have selected your advanced
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search criteria and run the search, you can <span class="doc-desc-title">Export
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</span> the data at the bottom of the tickets page.
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open_tickets_table:
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title: Open Tickets Table
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content: >
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All tickets currently opened and requiring attention
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ticket:
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title: Ticket
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content: >
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date:
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title: Date
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content: >
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subject:
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title: Subject
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content: >
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from:
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title: From
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content: >
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priority:
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title: Priority
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content: >
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assigned_to:
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title: Assigned To
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content: >
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export:
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title: Export
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content: >
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Export your data currently in view in a CSV file.
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CSV files may be opened with any spreadsheet software
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(i.e., Microsoft Excel, Apple Pages, OpenOffice, etc.).
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advanced_search_dialog:
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title: Advanced Search
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content: >
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adv_keyword:
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title: Keyword Search
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content: >
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Find hits based on the subject and message bodies of the ticket
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thread as well as all textual content associated with custom fields
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for the users and the tickets.
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adv_date_range:
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title: Search by Date Range
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content: >
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Definition here
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merge_types:
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title: Merge Types
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content: >
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<b>Combine Threads:</b>
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Threads from all Tickets will be displayed chronologically.</br>
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<b>Separate Threads:</b>
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Threads from Tickets will be displayed one Ticket at a time.
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child_status:
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title: Child Ticket Status
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content: >
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All Child Tickets will be set to a closed status since thread entries will all be moved to the Parent Ticket.
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parent_status:
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title: Parent Ticket Status
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content: >
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If you choose to set a Parent Status, the Parent Ticket will be changed to the status you select.
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The Ticket on top of the list will be the Parent Ticket.
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reply_types:
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title: Reply Types
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content: >
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<b>Reply All:</b>
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This reply is sent to the User and the Collaborators you choose to include.</br>
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<b>Reply to User:</b>
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This reply is sent to the User only, no Collaborators.</br>
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<b>Do Not Email Reply:</b>
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No email alerts are sent out, however, the Agent response is visible to <b>ALL</b> Users upon viewing the Ticket.
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