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35 lines
1.0 KiB
35 lines
1.0 KiB
#
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# This is popup help messages for the Admin Panel -> Staff
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#
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# Fields:
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# title - Shown in bold at the top of the popover window
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# content - The body of the help popover
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#
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# The key names such as 'helpdesk_name' should not be translated as they
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# must match the HTML #ids put into the page template.
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#
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---
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signature:
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title: Staff Signature Line
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content: |
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Create staff’s signature for response to tickets. This signature
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will appear as an option at the bottom of a ticket response
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type:
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title: Account Type
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content: |
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Admins have the privilege of accessing the Admin Panel. Staff only
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have access to manage tickets and the knowledge base
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group:
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title: Assigned Group
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content: |
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Group membership defines the staff’s role in the system. Visit the
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group management page to define what access this staff has to the
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help desk
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notes:
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title: Internal Notes
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content: |
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Place internal notes regarding staff; notes are only visible to
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staff whose account type is Admin
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