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55 lines
1.7 KiB
55 lines
1.7 KiB
#
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# This is popup help messages for the Admin Panel -> Staff -> Teams
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#
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# Fields:
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# title - Shown in bold at the top of the popover window
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# content - The body of the help popover
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# links - List of links shows below the content
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# title - Link title
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# href - href of link (links starting with / are translated to the
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# helpdesk installation path)
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#
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# The key names such as 'helpdesk_name' should not be translated as they
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# must match the HTML #ids put into the page template.
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#
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---
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teams:
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title: Teams
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content: >
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Teams are one or more Agents teamed together for the purpose of
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ticket assignment. Team membership can span across Department
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boundaries.
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status:
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title: Status
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content: >
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If <span class="doc-desc-opt">Disabled</span>, this Team will not be
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available for ticket assignments nor receive Alerts & Notices on
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previous assignments.
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lead:
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title: Team Lead
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content: >
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A <span class="doc-desc-title">Team</span> can have an appointed
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leader who can receive <span class="doc-desc-title">Alerts &
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Notices</span> separate from the members.
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links:
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- title: Configure Alerts & Notices
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href: /scp/settings.php?t=alerts
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assignment_alert:
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title: Assignment Alert
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content: >
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You may disable the <span class="doc-desc-title">Ticket Assignment
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Alert</span> for tickets assigned to this Team.
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links:
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- title: Configure Alerts & Notices
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href: /scp/settings.php?t=alerts
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members:
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title: Team Members
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content: >
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Team membership is configured via the Agent profile.
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links:
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- title: Manage Staff
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href: /scp/staff.php
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