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25 lines
972 B
25 lines
972 B
#
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# This is popup help messages for the Admin Panel -> Staff -> Departments
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#
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# Fields:
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# title - Shown in bold at the top of the popover window
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# content - The body of the help popover
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# links - List of links shows below the content
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# title - Link title
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# href - href of link (links starting with / are translated to the
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# helpdesk installation path)
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#
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# The key names such as 'helpdesk_name' should not be translated as they
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# must match the HTML #ids put into the page template.
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#
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---
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type:
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title: Type
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content: >
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If the Department’s Type is Private, then the Department Signature will not be available on response nor will the department assignment show from the Client Portal.
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dept_manager:
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title: Department Manager
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content: >
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You may choose an Agent as a Department Manager to receive Alerts & Notices for tickets in departments.
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Agents do not have to be members of the Department to be the Manager of the Department
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