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110 lines
3.5 KiB
110 lines
3.5 KiB
#
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# This is popup help messages for the Admin Panel -> Settings -> Tasks
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#
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# Fields:
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# title - Shown in bold at the top of the popover window
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# content - The body of the help popover
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# links - List of links shows below the content
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# title - Link title
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# href - href of link (links starting with / are translated to the
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# helpdesk installation path)
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#
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# The key names such as 'helpdesk_name' should not be translated as they
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# must match the HTML #ids put into the page template.
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#
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---
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number_format:
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title: Task Number Format
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content: >
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This setting is used to generate task numbers. Use hash signs
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(`#`) where digits are to be placed. Any other text in the number
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format will be preserved.
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<br/><br/>
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For example, for six-digit numbers, use <code>######</code>.
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sequence_id:
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title: Task Number Sequence
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content: >
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Choose a sequence from which to derive new task numbers. The
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system has a incrementing sequence and a random sequence by default.
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You may create as many sequences as you wish.
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default_sla:
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title: Default SLA
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content: >
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Choose the default Service Level Agreement to manage how long a task
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can remain Open before it is rendered Overdue.
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links:
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- title: Create more SLA Plans
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href: /scp/slas.php
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default_priority:
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title: Default Priority
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content: >
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Choose a default <span class="doc-desc-title">priority</span> for
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tasks not assigned a priority automatically.
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task_attachment_settings:
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title: Task Thread Attachments
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content: >
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Configure settings for files attached to the <span
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class="doc-desc-title">description</span> field. These settings
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are used for all new tasks and new messages regardless of the
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source channel (web portal, email, api, etc.).
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page_title:
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title: Alerts and Notices
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content: >
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Alerts and Notices are automated email notifications sent to Agents
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when various task events are triggered.
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task_alert:
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title: New Task Alert
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content: >
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<p>
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Alert sent out to Agents when a new task is created.
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</p><p class="info-banner">
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<i class="icon-info-sign"></i>
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This alert is not sent out if the task is auto-assigned.
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</p>
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links:
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- title: Default New Task Alert Template
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href: /scp/templates.php?default_for=task.alert
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activity_alert:
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title: New Activity Alert
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content: >
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Alert sent out to Agents when a new message is appended to an
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existing task.
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links:
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- title: Default New Activity Alert Template
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href: /scp/templates.php?default_for=task.activity.alert
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assignment_alert:
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title: Task Assignment Alert
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content: >
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Alert sent out to Agents on task assignment.
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links:
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- title: Default Task Assignment Alert Template
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href: /scp/templates.php?default_for=task.assignment.alert
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transfer_alert:
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title: Task Transfer Alert
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content: >
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Alert sent out to Agents on task transfer between Departments.
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links:
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- title: Default Task Transfer Alert Template
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href: /scp/templates.php?default_for=task.transfer.alert
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overdue_alert:
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title: Overdue Task Alert
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content: >
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Alert sent out to Agents when a task becomes overdue based on SLA
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or Due Date.
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links:
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- title: Default Stale Task Alert Template
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href: /scp/templates.php?default_for=task.overdue.alert
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- title: Manage SLAs
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href: /scp/slas.php
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