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61 lines
2.0 KiB
61 lines
2.0 KiB
#
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# This is popup help messages for the Admin Panel -> Settings -> Autoresponder
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#
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# Fields:
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# title - Shown in bold at the top of the popover window
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# content - The body of the help popover
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# links - List of links shows below the content
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# title - Link title
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# href - href of link (links starting with / are translated to the
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# helpdesk installation path)
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#
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# The key names such as 'helpdesk_name' should not be translated as they
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# must match the HTML #ids put into the page template.
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#
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---
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new_ticket:
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title: New Ticket
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content: >
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Enable this if you want an autoresponse to be sent to the User on new ticket.
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links:
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- title: New Ticket Autoresponse Template
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href: /scp/templates.php?default_for=ticket.autoresp
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new_ticket_by_staff:
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title: New Ticket by Staff
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content: >
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Notice sent when an Agent creates a ticket on behalf of the User. <em>Agent
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can override this when creating new tickets.</em>
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links:
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- title: New Ticket Notice Template
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href: /scp/templates.php?default_for=ticket.notice
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new_message_for_submitter:
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title: New Message Confirmation
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content: >
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Confirmation notice sent when a new message is appended to an existing
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ticket.
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links:
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- title: New Message Confirmation Template
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href: /scp/templates.php?default_for=message.autoresp
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new_message_for_participants:
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title: New Message Notice
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content: >
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Broadcast messages received from message submitter to all other
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participants on the ticket.
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links:
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- title: New Activity Notice Template
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href: /scp/templates.php?default_for=ticket.activity.notice
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overlimit_notice:
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title: Overlimit Notice
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content: >
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Ticket denied notice sent to User on <span
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class="doc-desc-title">Maximum Open Tickets</span> violation.
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links:
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- title: Overlimit Notice Template
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href: /scp/templates.php?default_for=ticket.overlimit
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- title: Set <em>Maximum Open Tickets</em>
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href: /scp/settings.php?t=tickets
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