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93 lines
3.0 KiB
93 lines
3.0 KiB
#
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# This is popup help messages for the Account Panel ->
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#
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# Fields:
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# title - Shown in bold at the top of the popover window
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# content - The body of the help popover
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# links - List of links shows below the content
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# title - Link title
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# href - href of link (links starting with / are translated to the
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# helpdesk installation path)
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#
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# The key names such as 'helpdesk_name' should not be translated as they
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# must match the HTML #ids put into the page template.
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#
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---
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page_title:
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title: Alerts and Notices
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content: >
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Alerts and Notices are automated email notifications sent to Agents
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when various ticket events are triggered.
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ticket_alert:
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title: New Ticket Alert
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content: >
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<p>
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Alert sent out to Agents when a new ticket is created.
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</p><p class="info-banner">
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<i class="icon-info-sign"></i>
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This alert is not sent out if the ticket is auto-assigned via a Ticket Filter or Help Topic.
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</p>
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links:
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- title: Default New Ticket Alert Template
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href: /scp/templates.php?default_for=ticket.alert
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message_alert:
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title: New Message Alert
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content: >
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Alert sent out to Agents when a new message from the User is
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appended to an existing ticket.
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links:
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- title: Default New Message Alert Template
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href: /scp/templates.php?default_for=message.alert
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internal_note_alert:
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title: New Internal Activity Alert
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content: >
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Alert sent out to Agents when internal activity such as an internal
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note or an agent reply is appended to a ticket.
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links:
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- title: Default Ticket Activity Template
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href: /scp/templates.php?default_for=note.alert
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assignment_alert:
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title: Ticket Assignment Alert
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content: >
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Alert sent out to Agents on ticket assignment.
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links:
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- title: Default Ticket Assignment Alert Template
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href: /scp/templates.php?default_for=assigned.alert
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transfer_alert:
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title: Ticket Transfer Alert
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content: >
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Alert sent out to Agents on ticket transfer between Departments.
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links:
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- title: Default Ticket Transfer Alert Template
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href: /scp/templates.php?default_for=transfer.alert
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overdue_alert:
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title: Overdue Ticket Alert
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content: >
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Alert sent out to Agents when a ticket becomes overdue based on SLA
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or Due Date.
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links:
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- title: Default Stale Ticket Alert Template
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href: /scp/templates.php?default_for=ticket.overdue
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- title: Manage SLAs
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href: /scp/slas.php
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system_alerts:
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title: System Alerts
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content: >
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Significant system events that are sent out to the Administrator
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(%{config.admin_email}). Depending on the configured <span
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class="doc-desc-title">Log Level</span>, the events are also made
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available in the <span class="doc-desc-title">System Logs</span>
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links:
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- title: View System Logs
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href: /scp/logs.php
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- title: Change Admin Email
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href: /scp/settings.php?t=emails
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