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50 lines
1.7 KiB
50 lines
1.7 KiB
#
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# This is popup help messages for the Admin Panel -> Manage -> SLA Plan
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#
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# Fields:
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# title - Shown in bold at the top of the popover window
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# content - The body of the help popover
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# links - List of links shows below the content
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# title - Link title
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# href - href of link (links starting with / are translated to the
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# helpdesk installation path)
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#
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# The key names such as 'helpdesk_name' should not be translated as they
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# must match the HTML #ids put into the page template.
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#
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---
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name:
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title: Name
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content: >
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Choose a discriptive name for this <span class="doc-desc-title">SLA Plan</span>
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that will reflect its purpose.
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grace_period:
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title: Grace Period
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content: >
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Determine the number of hours after a ticket is created that it will
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be automatically marked as overdue.
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<br><br>
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Hours are counted during the specified Schedule. The hierarchy is Department
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Schedule, SLA Schedule, then System Default Schedule. If no Schedule is
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configured, the Hours are counted 24/7 (even after business hours) until the
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Ticket is Overdue.
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transient:
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title: Transient
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content: >
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Transient SLAs are considered temporary and can be overridden by
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a non-transient SLA on <span class="doc-desc-opt">Department</span>
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transfer or when its <span class="doc-desc-title">Help Topic</span>
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is changed.
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schedule:
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title: Schedule
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content: >
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Choose the Schedule to be used by this SLA when rendering tickets
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Overdue.
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<br><br>
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Please note that Department settings can override this schedule.
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links:
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- title: Manage Schedules
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href: /scp/schedules.php
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