You can not select more than 25 topics
Topics must start with a letter or number, can include dashes ('-') and can be up to 35 characters long.
129 lines
4.2 KiB
129 lines
4.2 KiB
#
|
|
# This is popup help messages for the Admin Panel -> Manage -> Help Topic
|
|
#
|
|
# Fields:
|
|
# title - Shown in bold at the top of the popover window
|
|
# content - The body of the help popover
|
|
# links - List of links shows below the content
|
|
# title - Link title
|
|
# href - href of link (links starting with / are translated to the
|
|
# helpdesk installation path)
|
|
#
|
|
# The key names such as 'helpdesk_name' should not be translated as they
|
|
# must match the HTML #ids put into the page template.
|
|
#
|
|
---
|
|
help_topic_information:
|
|
title: Help Topic Information
|
|
content: >
|
|
<span class="doc-desc-title">Help Topics</span> guide what
|
|
information is gathered from Users and how tickets are routed or
|
|
assigned.
|
|
topic:
|
|
title: Topic Name
|
|
content: >
|
|
Unique Help Topic name.
|
|
|
|
htstatus:
|
|
title: Status
|
|
content: >
|
|
If disabled or archived, this <span class="doc-desc-title">Help Topic</span>
|
|
will not be available.
|
|
|
|
status:
|
|
title: Ticket Status
|
|
content: >
|
|
Select the Ticket Status assigned to new tickets related to this <span
|
|
class="doc-desc-title">Help Topic</span>.
|
|
<br><br>
|
|
Ticket Filters can override new Ticket Status.
|
|
|
|
type:
|
|
title: Type
|
|
content: >
|
|
If a <span class="doc-desc-title">Help Topic</span> is labeled as
|
|
Private, it will only be available for Agents to choose when an
|
|
Agent opens a new Ticket under the Staff Panel.
|
|
|
|
parent_topic:
|
|
title: Parent Topic
|
|
content: >
|
|
Select the Parent Topic to which this <span
|
|
class="doc-desc-title">Help Topic</span> will belong. The Parent
|
|
Topic will appear first in the listing with this <span
|
|
class="doc-desc-title">Help Topic</span> listed behind the parent.
|
|
|
|
custom_form:
|
|
title: Custom Form
|
|
content: >
|
|
Custom Forms will help you acquire more specific information from
|
|
Users that are relevant to this <span class="doc-desc-title">Help
|
|
Topic</span>.
|
|
links:
|
|
- title: Manage Custom Forms
|
|
href: /scp/forms.php
|
|
|
|
priority:
|
|
title: Priority
|
|
content: >
|
|
Select the Priority assigned to new tickets related to this <span
|
|
class="doc-desc-title">Help Topic</span>.
|
|
<br><br>
|
|
Ticket Filters can override new ticket Priority.
|
|
|
|
department:
|
|
title: Department
|
|
content: >
|
|
Choose Department to which new tickets under this Help Topic will be routed.
|
|
links:
|
|
- title: Manage Departments
|
|
href: /scp/departments.php
|
|
sla_plan:
|
|
title: SLA Plan
|
|
content: >
|
|
Choose SLA plan associated with this <span class="doc-desc-title">Help Topic</span>.
|
|
<br><br>
|
|
This selection will override any selected Department's SLA plan
|
|
links:
|
|
- title: Manage SLA Plans
|
|
href: /scp/slas.php
|
|
|
|
thank_you_page:
|
|
title: Thank-You Page
|
|
content: >
|
|
Choose the Thank-You Page to which a User is directed after opening a
|
|
Ticket under this <span class="doc-desc-title">Help Topic</span>.
|
|
links:
|
|
- title: Manage Thank-You Pages
|
|
href: /scp/pages.php
|
|
|
|
auto_assign_to:
|
|
title: Auto-assign New Tickets
|
|
content: >
|
|
Optionally choose an Agent or Team to auto-assign tickets opened
|
|
with this <span class="doc-desc-title">Help Topic</span>
|
|
<br><br>
|
|
Ticket Filters can override assignment.
|
|
links:
|
|
- title: Manage Staff and Teams
|
|
href: /scp/staff.php
|
|
|
|
ticket_auto_response:
|
|
title: Ticket Auto-response
|
|
content: >
|
|
If checked, the setting will disable new ticket auto-responses for
|
|
this <span class="doc-desc-title">Help Topic</span>.
|
|
<br><br>
|
|
This overrides the autoresponder setting for the <span
|
|
class="doc-desc-title">Department</span> as well as global <span
|
|
class="doc-desc-title">Autoresponder settings</span>.
|
|
links:
|
|
- title: Autoresponder Settings
|
|
href: /scp/settings.php?t=autoresp
|
|
|
|
custom_numbers:
|
|
title: Custom Ticket Numbers
|
|
content: >
|
|
Choose "Custom" here to override the system default ticket numbering
|
|
format for tickets created in this help topic. See the help tips on
|
|
the Settings / Tickets page for more details on the settings.
|