Helpdesk da PluGzOne, baseado no osTicket
You can not select more than 25 topics Topics must start with a letter or number, can include dashes ('-') and can be up to 35 characters long.
 
 
 
 

155 lines
5.8 KiB

<?php
/*********************************************************************
class.knowledgebase.php
Backend support for knowledgebase creates, edits, deletes, and
attachments.
Copyright (c) 2006-2013 osTicket
http://www.osticket.com
Released under the GNU General Public License WITHOUT ANY WARRANTY.
See LICENSE.TXT for details.
vim: expandtab sw=4 ts=4 sts=4:
**********************************************************************/
require_once("class.file.php");
class Knowledgebase {
function __construct($id) {
$res=db_query(
'SELECT title, isenabled, dept_id, created, updated '
.'FROM '.CANNED_TABLE.' WHERE canned_id='.db_input($id));
if (!$res || !db_num_rows($res)) return false;
list( $this->title,
$this->enabled,
$this->department,
$this->created,
$this->updated) = db_fetch_row($res);
$this->id = $id;
$this->_attachments = new AttachmentList(
CANNED_ATTACHMENT_TABLE, 'canned_id='.db_input($id));
}
/* ------------------> Getter methods <--------------------- */
function getTitle() { return $this->title; }
function isEnabled() { return !!$this->enabled; }
function getAnswer() {
if (!isset($this->answer)) {
if ($res=db_query('SELECT answer FROM '.CANNED_TABLE
.' WHERE canned_id='.db_input($this->id))) {
list($this->answer)=db_fetch_row($res);
}
}
return $this->answer;
}
function getCreated() { return $this->created; }
function lastUpdated() { return $this->updated; }
function attachments() { return $this->_attachments; }
function getDeptId() { return $this->department; }
function getDepartment() { return new Dept($this->department); }
function getId() { return $this->id; }
/* ------------------> Setter methods <--------------------- */
function publish() { $this->published = true; }
function unpublish() { $this->published = false; }
function setPublished($val) { $this->published = !!$val; }
function setEnabled($val) { $this->enabled = !!$val; }
function setTitle($title) { $this->title = $title; }
function setKeywords($words) { $this->keywords = $words; }
function setAnswer($text) { $this->answer = $text; }
function setDepartment($id) { $this->department = $id; }
/* -------------> Validation and Clean methods <------------ */
function validate(&$errors, $what=null) {
if (!$what) $what=$this->getHashtable();
else $this->clean($what);
# TODO: Validate current values ($this->yada)
# Apply hashtable to this -- return error list
$validation = array(
'title' => array('is_string', __('Title is required'))
);
foreach ($validation as $key=>$details) {
list($func, $error) = $details;
if (!call_user_func($func, $what[$key])) {
$errors[$key] = $error;
}
}
return count($errors) == 0;
}
function clean(&$what) {
if (isset($what['topic']))
$what['topic']=Format::striptags(trim($what['topic']));
}
function getHashtable() {
# TODO: Return hashtable like the one that would be passed into
# $this->save() or self::create()
return array('title'=>$this->title, 'department'=>$this->department,
'isenabled'=>$this->enabled);
}
/* -------------> Database access methods <----------------- */
function update() {
if (!@$this->validate()) return false;
db_query(
'UPDATE '.CANNED_TABLE.' SET title='.db_input($this->title)
.', isenabled='.db_input($this->enabled)
.', dept_id='.db_input($this->department)
.', updated=NOW()'
.((isset($this->answer))
? ', answer='.db_input($this->answer) : '')
.' WHERE canned_id='.db_input($this->id));
return db_affected_rows() == 1;
}
function delete() {
db_query('DELETE FROM '.CANNED_TABLE.' WHERE canned_id='
.db_input($this->id));
return db_affected_rows() == 1;
}
/* For ->attach() and ->detach(), use $this->attachments() */
function attach($file) { return $this->_attachments->add($file); }
function detach($file) { return $this->_attachments->remove($file); }
/* ------------------> Static methods <--------------------- */
function create($hash, &$errors) {
if (!self::validate($hash, $errors)) return false;
db_query('INSERT INTO '.CANNED_TABLE
.' (title, answer, department, isenabled, created, updated) VALUES ('
.db_input($hash['title']).','
.db_input($hash['answer']).','
.db_input($hash['dept']).','
.db_input($hash['isenabled']).',NOW(),NOW()');
return db_insert_id();
}
function save($id, $new_stuff, &$errors) {
if (!$id) return self::create($new_stuff, $errors);
if (!self::validate($errors, $new_stuff)) return false;
# else
if (!($obj = new Knowledgebase($id))) { return false; }
$obj->setEnabled($new_stuff['enabled']);
$obj->setTitle($new_stuff['title']);
$obj->setAnswer($new_stuff['answer']);
$obj->setDepartment($new_stuff['dept']);
return $obj->update();
}
function findByTitle($title) {
$res=db_query('SELECT canned_id FROM '.CANNED_TABLE
.' WHERE title LIKE '.db_input($title));
if (list($id) = db_fetch_row($res)) {
return new Knowledgebase($id);
}
return false;
}
function lookup($id) {
return ($id && is_numeric($id) && ($obj= new Knowledgebase($id)) && $obj->getId()==$id)
? $obj : null;
}
}