Helpdesk da PluGzOne, baseado no osTicket
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<?php
/*********************************************************************
class.i18n.php
Internationalization and localization helpers for osTicket
Peter Rotich <peter@osticket.com>
Jared Hancock <jared@osticket.com>
Copyright (c) 2006-2013 osTicket
http://www.osticket.com
Released under the GNU General Public License WITHOUT ANY WARRANTY.
See LICENSE.TXT for details.
vim: expandtab sw=4 ts=4 sts=4:
**********************************************************************/
require_once INCLUDE_DIR.'class.error.php';
require_once INCLUDE_DIR.'class.yaml.php';
class Internationalization {
// Languages in order of decreasing priority. Always use en_US as a
// fallback
var $langs = array('en_US');
function __construct($language=false) {
global $cfg;
if ($cfg && ($lang = $cfg->getPrimaryLanguage()))
array_unshift($this->langs, $language);
// Detect language filesystem path, case insensitively
if ($language && ($info = self::getLanguageInfo($language))) {
array_unshift($this->langs, $info['code']);
}
}
function getTemplate($path) {
return new DataTemplate($path, $this->langs);
}
/**
* Loads data from the I18N_DIR for the target language into the
* database. This is intended to be done at the time of installation;
* however, care should be taken in this process to ensure that the
* process could be repeated if an administrator wanted to change the
* system language and reload the data.
*/
function loadDefaultData() {
# notrans -- do not translate the contents of this array
$models = array(
'department.yaml' => 'Dept::__create',
'sla.yaml' => 'SLA::__create',
'form.yaml' => 'DynamicForm::create',
'list.yaml' => 'DynamicList::create',
// Note that department, sla, and forms are required for
// help_topic
'help_topic.yaml' => 'Topic::__create',
'filter.yaml' => 'Filter::create',
'team.yaml' => 'Team::__create',
// Organization
'organization.yaml' => 'Organization::__create',
// Ticket
'ticket_status.yaml' => 'TicketStatus::__create',
// Role
'role.yaml' => 'Role::__create',
'event.yaml' => 'Event::__create',
'file.yaml' => 'AttachmentFile::__create',
'sequence.yaml' => 'Sequence::__create',
'queue_column.yaml' => 'QueueColumn::__create',
'queue_sort.yaml' => 'QueueSort::__create',
'queue.yaml' => 'CustomQueue::__create',
// Schedule
'schedule.yaml' => 'Schedule::__create',
);
$errors = array();
foreach ($models as $yaml=>$m) {
if ($objects = $this->getTemplate($yaml)->getData()) {
foreach ($objects as $o) {
if ($m && is_callable($m))
@call_user_func_array($m, array($o, &$errors));
// TODO: Add a warning to the success page for errors
// found here
$errors = array();
}
}
}
// Priorities
$priorities = $this->getTemplate('priority.yaml')->getData();
foreach ($priorities as $name=>$info) {
$sql = 'INSERT INTO '.PRIORITY_TABLE
.' SET priority='.db_input($name)
.', priority_id='.db_input($info['priority_id'])
.', priority_desc='.db_input($info['priority_desc'])
.', priority_color='.db_input($info['priority_color'])
.', priority_urgency='.db_input($info['priority_urgency']);
db_query($sql);
}
// Configuration
require_once INCLUDE_DIR.'class.config.php';
if (($tpl = $this->getTemplate('config.yaml'))
&& ($data = $tpl->getData())) {
foreach ($data as $section=>$items) {
$_config = new Config($section);
foreach ($items as $key=>$value)
$_config->set($key, $value);
}
}
// Load core config
$_config = new OsticketConfig();
// Determine reasonable default max_file_size
$max_size = Format::filesize2bytes(strtoupper(ini_get('upload_max_filesize')));
$val = ((int) $max_size/2);
$po2 = 1;
while( $po2 < $val ) $po2 <<= 1;
$_config->set('max_file_size', $po2);
// Pages and content
foreach (array('landing','thank-you','offline',
'registration-staff', 'pwreset-staff', 'banner-staff',
'registration-client', 'pwreset-client', 'banner-client',
'registration-confirm', 'registration-thanks',
'access-link', 'email2fa-staff') as $type) {
$tpl = $this->getTemplate("templates/page/{$type}.yaml");
if (!($page = $tpl->getData()))
continue;
$sql = 'INSERT INTO '.PAGE_TABLE.' SET type='.db_input($type)
.', name='.db_input($page['name'])
.', body='.db_input($page['body'])
.', notes='.db_input($page['notes'])
.', created=NOW(), updated=NOW(), isactive=1';
if (db_query($sql) && ($id = db_insert_id())
&& in_array($type, array('landing', 'thank-you', 'offline')))
$_config->set("{$type}_page_id", $id);
}
// Default Language
$_config->set('system_language', $this->langs[0]);
// Canned response examples
if (($tpl = $this->getTemplate('templates/premade.yaml'))
&& ($canned = $tpl->getData())) {
foreach ($canned as $c) {
$c['isenabled'] = 1;
if (!($premade = Canned::create($c)) || !$premade->save())
continue;
if (isset($c['attachments'])) {
$premade->attachments->upload($c['attachments']);
}
}
}
// Email templates
// TODO: Lookup tpl_id
if ($objects = $this->getTemplate('email_template_group.yaml')->getData()) {
foreach ($objects as $o) {
$o['lang_id'] = $this->langs[0];
$tpl = EmailTemplateGroup::create($o, $errors);
}
}
// This shouldn't be necessary
$tpl = EmailTemplateGroup::lookup(1);
foreach ($tpl::$all_names as $name=>$info) {
if (($tp = $this->getTemplate("templates/email/$name.yaml"))
&& ($t = $tp->getData())) {
$t['tpl_id'] = $tpl->getId();
$t['code_name'] = $name;
$id = EmailTemplate::create($t, $errors);
if ($id && ($template = EmailTemplate::lookup($id))
&& ($ids = Draft::getAttachmentIds($t['body'])))
$template->attachments->upload($ids, true);
}
}
}
static function getLanguageDescription($lang) {
global $thisstaff, $thisclient;
$langs = self::availableLanguages();
$lang = strtolower($lang);
if (isset($langs[$lang])) {
$info = &$langs[$lang];
if (!isset($info['desc'])) {
if (extension_loaded('intl')) {
$lang = self::getCurrentLanguage();
list($simple_lang,) = explode('_', $lang);
$info['desc'] = sprintf("%s%s",
// Display the localized name of the language
Locale::getDisplayName($info['code'], $info['code']),
// If the major language differes from the user's,
// display the language in the user's language
(strpos($simple_lang, $info['lang']) === false
? sprintf(' (%s)', Locale::getDisplayName($info['code'], $lang)) : '')
);
}
else {
$info['desc'] = sprintf("%s%s (%s)",
$info['nativeName'],
$info['locale'] ? sprintf(' - %s', $info['locale']) : '',
$info['name']);
}
}
return $info['desc'];
}
else
return $lang;
}
static function getLanguageInfo($lang) {
$langs = self::availableLanguages();
return @$langs[strtolower($lang)] ?: array();
}
static function availableLanguages($base=I18N_DIR) {
static $cache = false;
if ($cache) return $cache;
$langs = (include I18N_DIR . 'langs.php');
// Consider all subdirectories and .phar files in the base dir
$dirs = glob(I18N_DIR . '*', GLOB_ONLYDIR | GLOB_NOSORT);
$phars = glob(I18N_DIR . '*.phar', GLOB_NOSORT) ?: array();
$installed = array();
foreach (array_merge($dirs, $phars) as $f) {
$base = basename($f, '.phar');
@list($code, $locale) = explode('_', $base);
if (isset($langs[$code])) {
$installed[strtolower($base)] =
$langs[$code] + array(
'lang' => $code,
'locale' => $locale,
'path' => $f,
'phar' => substr($f, -5) == '.phar',
'code' => $base,
);
$installed[strtolower($base)]['flag'] = strtolower(
$langs[$code]['flag'] ?: $locale ?: $code
);
}
}
ksort($installed);
return $cache = $installed;
}
static function isLanguageInstalled($code) {
$langs = self::availableLanguages();
return isset($langs[strtolower($code)]);
}
static function isLanguageEnabled($code) {
$langs = self::getConfiguredSystemLanguages();
return isset($langs[$code]);
}
static function getConfiguredSystemLanguages() {
global $cfg;
static $langs;
if (!$cfg)
return self::availableLanguages();
if (!isset($langs)) {
$langs = array();
$pri = $cfg->getPrimaryLanguage();
if ($info = self::getLanguageInfo($pri))
$langs = array($pri => $info);
// Honor sorting preference of ::availableLanguages()
foreach ($cfg->getSecondaryLanguages() as $l) {
if ($info = self::getLanguageInfo($l))
$langs[$l] = $info;
}
}
return $langs;
}
// TODO: Move this to the REQUEST class or some middleware when that
// exists.
// Algorithm borrowed from Drupal 7 (locale.inc)
static function getDefaultLanguage() {
global $cfg;
static $lang;
if (isset($lang))
return $lang;
if (empty($_SERVER["HTTP_ACCEPT_LANGUAGE"]))
return $cfg ? $cfg->getPrimaryLanguage() : 'en_US';
$languages = self::getConfiguredSystemLanguages();
// The Accept-Language header contains information about the
// language preferences configured in the user's browser / operating
// system. RFC 2616 (section 14.4) defines the Accept-Language
// header as follows:
// Accept-Language = "Accept-Language" ":"
// 1#( language-range [ ";" "q" "=" qvalue ] )
// language-range = ( ( 1*8ALPHA *( "-" 1*8ALPHA ) ) | "*" )
// Samples: "hu, en-us;q=0.66, en;q=0.33", "hu,en-us;q=0.5"
$browser_langcodes = array();
$matches = array();
if (preg_match_all('@(?<=[, ]|^)([a-zA-Z-]+|\*)(?:;q=([0-9.]+))?(?:$|\s*,\s*)@',
trim($_SERVER['HTTP_ACCEPT_LANGUAGE']), $matches, PREG_SET_ORDER)) {
foreach ($matches as $match) {
// We can safely use strtolower() here, tags are ASCII.
// RFC2616 mandates that the decimal part is no more than three
// digits, so we multiply the qvalue by 1000 to avoid floating
// point comparisons.
$langcode = strtolower($match[1]);
$qvalue = isset($match[2]) ? (float) $match[2] : 1;
$browser_langcodes[$langcode] = (int) ($qvalue * 1000);
}
}
// We should take pristine values from the HTTP headers, but
// Internet Explorer from version 7 sends only specific language
// tags (eg. fr-CA) without the corresponding generic tag (fr)
// unless explicitly configured. In that case, we assume that the
// lowest value of the specific tags is the value of the generic
// language to be as close to the HTTP 1.1 spec as possible.
//
// References:
// http://www.w3.org/Protocols/rfc2616/rfc2616-sec14.html#sec14.4
// http://blogs.msdn.com/b/ie/archive/2006/10/17/accept-language-header-for-internet-explorer-7.aspx
asort($browser_langcodes);
foreach ($browser_langcodes as $langcode => $qvalue) {
$generic_tag = strtok($langcode, '-');
if (!isset($browser_langcodes[$generic_tag])) {
$browser_langcodes[$generic_tag] = $qvalue;
}
}
// Find the enabled language with the greatest qvalue, following the rules
// of RFC 2616 (section 14.4). If several languages have the same qvalue,
// prefer the one with the greatest weight.
$best_match_langcode = FALSE;
$max_qvalue = 0;
foreach ($languages as $langcode => $language) {
// Language tags are case insensitive (RFC2616, sec 3.10).
// We use _ as the location separator
$langcode = str_replace('_','-',strtolower($langcode));
// If nothing matches below, the default qvalue is the one of the wildcard
// language, if set, or is 0 (which will never match).
$qvalue = isset($browser_langcodes['*']) ? $browser_langcodes['*'] : 0;
// Find the longest possible prefix of the browser-supplied language
// ('the language-range') that matches this site language ('the language tag').
$prefix = $langcode;
do {
if (isset($browser_langcodes[$prefix])) {
$qvalue = $browser_langcodes[$prefix];
break;
}
} while ($prefix = substr($prefix, 0, strrpos($prefix, '-')));
// Find the best match.
if ($qvalue > $max_qvalue) {
$best_match_langcode = $language['code'];
$max_qvalue = $qvalue;
}
}
return $lang = self::isLanguageInstalled($best_match_langcode)
? $best_match_langcode
: ($cfg ? $cfg->getPrimaryLanguage() : 'en_US');
}
static function getCurrentLanguage($user=false) {
global $thisstaff, $thisclient;
$user = $user ?: $thisstaff ?: $thisclient;
if ($user && method_exists($user, 'getLanguage'))
if (($lang = $user->getLanguage()) && self::isLanguageEnabled($lang))
return $lang;
// Support the flag buttons for guests
if ((!$user || $user != $thisstaff) && $_SESSION['::lang'])
return $_SESSION['::lang'];
return self::getDefaultLanguage();
}
static function getCurrentLanguageInfo($user=false) {
return static::getLanguageInfo(static::getCurrentLanguage($user));
}
static function getCurrentLocale($user=false) {
global $thisstaff, $cfg;
if ($user) {
return self::getCurrentLanguage($user);
}
// FIXME: Move this majic elsewhere - see upgrade bug note in
// class.staff.php
if ($thisstaff) {
return $thisstaff->getLocale()
?: self::getCurrentLanguage($thisstaff);
}
if (!($locale = $cfg->getDefaultLocale()))
$locale = self::getCurrentLanguage();
return $locale;
}
static function getCSVDelimiter($locale='') {
if (!$locale && extension_loaded('intl')) // Prefer browser settings
$locale = Locale::acceptFromHttp($_SERVER['HTTP_ACCEPT_LANGUAGE']);
// Detect delimeter from the current locale settings. For locales
// which use comma (,) as the decimal separator, the semicolon (;)
// should be used as the field separator
$delimiter = ',';
if (class_exists('NumberFormatter')) {
$nf = NumberFormatter::create($locale ?: self::getCurrentLocale(),
NumberFormatter::DECIMAL);
$s = $nf->getSymbol(NumberFormatter::DECIMAL_SEPARATOR_SYMBOL);
if ($s == ',')
$delimiter = ';';
} else {
$info = localeconv();
if ($info && $info['decimal_point'] == ',')
$delimiter = ';';
}
return $delimiter;
}
// getIntDateFormatter($options)
//
// Setting up the IntlDateFormatter is pretty expensive, so cache it since
// there aren't many variations of the arguments passed to the constructor
static function getIntDateFormatter($options) {
static $cache = false;
global $cfg;
// Set some defaults
$options['locale'] = $options['locale'] ?: self::getCurrentLocale();
// Generate signature key for options given
$k = md5(implode(':', array_filter(
array_intersect_key($options,
array_flip(array(
'locale',
'daytype',
'timetype',
'timezone',
'pattern')
)))));
// We if we have it cached
if (isset($cache[$k]) && $cache[$k])
return $cache[$k];
// Create formatter && cache
$cache[$k] = $formatter = new IntlDateFormatter(
$options['locale'],
$options['daytype'] ?: null,
$options['timetype'] ?: null,
$options['timezone'] ?: null,
$options['calendar'] ?: IntlDateFormatter::GREGORIAN,
$options['pattern'] ?: null
);
return $formatter;
}
static function rfc1766($what) {
if (is_array($what))
return array_map(array(get_called_class(), 'rfc1766'), $what);
$lr = explode('_', $what);
if (isset($lr[1]))
$lr[1] = strtoupper($lr[1]);
return implode('-', $lr);
}
static function getTtfFonts() {
if (!class_exists('Phar'))
return;
$fonts = $subs = array();
foreach (self::availableLanguages() as $code=>$info) {
if (!$info['phar'] || !isset($info['fonts']))
continue;
foreach ($info['fonts'] as $simple => $collection) {
foreach ($collection as $type => $name) {
list($name, $url) = $name;
$ttffile = 'phar://' . $info['path'] . '/fonts/' . $name;
if (file_exists($ttffile))
$fonts[$simple][$type] = $ttffile;
}
if (@$collection[':sub'])
$subs[] = $simple;
}
}
$rv = array($fonts, $subs);
Signal::send('config.ttfonts', null, $rv);
return $rv;
}
static function setCurrentLanguage($lang) {
if (!self::isLanguageInstalled($lang))
return false;
$_SESSION['::lang'] = $lang ?: null;
return true;
}
static function allLocales() {
$locales = array();
if (class_exists('ResourceBundle')) {
$current_lang = self::getCurrentLanguage();
$langs = array();
foreach (self::getConfiguredSystemLanguages() as $code=>$info) {
list($lang,) = explode('_', $code, 2);
$langs[$lang] = true;
}
foreach (ResourceBundle::getLocales('') as $code) {
list($lang,) = explode('_', $code, 2);
if (isset($langs[$lang])) {
$locales[$code] = Locale::getDisplayName($code, $current_lang);
}
}
}
return $locales;
}
static function sortKeyedList($list, $case=false) {
global $cfg;
// XXX: Use current language
if ($cfg && function_exists('collator_create')) {
$coll = Collator::create($cfg->getPrimaryLanguage());
if (!$case)
$coll->setStrength(Collator::TERTIARY);
// UASORT is necessary to preserve the keys
uasort($list, function($a, $b) use ($coll) {
return $coll->compare($a, $b); });
}
else {
if (!$case)
uasort($list, function($a, $b) {
return strcmp(mb_strtoupper($a), mb_strtoupper($b)); });
else
// Really only works on ascii names
asort($list);
}
return $list;
}
static function bootstrap() {
require_once INCLUDE_DIR . 'class.translation.php';
$domain = 'messages';
TextDomain::setDefaultDomain($domain);
TextDomain::lookup()->setPath(I18N_DIR);
// Set the default locale to UTF-8. It will be changed by
// ::setLocaleForUser() later for web requests. See #2910
TextDomain::setLocale(LC_ALL, 'en_US.UTF-8');
// User-specific translations
function _N($msgid, $plural, $n) {
return TextDomain::lookup()->getTranslation()
->ngettext($msgid, $plural, is_numeric($n) ? $n : 1);
}
// System-specific translations
function _S($msgid) {
global $cfg;
return __($msgid);
}
function _NS($msgid, $plural, $count) {
global $cfg;
}
// Phrases with separate contexts
function _P($context, $msgid) {
return TextDomain::lookup()->getTranslation()
->pgettext($context, $msgid);
}
function _NP($context, $singular, $plural, $n) {
return TextDomain::lookup()->getTranslation()
->npgettext($context, $singular, $plural, is_numeric($n) ? $n : 1);
}
// Language-specific translations
function _L($msgid, $locale) {
return TextDomain::lookup()->getTranslation($locale)
->translate($msgid);
}
function _NL($msgid, $plural, $n, $locale) {
return TextDomain::lookup()->getTranslation($locale)
->ngettext($msgid, $plural, is_numeric($n) ? $n : 1);
}
}
}
class DataTemplate {
// Base folder for default data and templates
var $base = I18N_DIR;
var $filepath;
var $data;
/**
* Searches for the files matching the template in the order of the
* received languages. Once matched, the language is captured so that
* template itself does not have to keep track of the language for which
* it is defined.
*/
function __construct($path, $langs=array('en_US')) {
foreach ($langs as $l) {
if (file_exists("{$this->base}/$l/$path")) {
$this->lang = $l;
$this->filepath = Misc::realpath("{$this->base}/$l/$path");
break;
}
elseif (class_exists('Phar')
&& Phar::isValidPharFilename("{$this->base}/$l.phar")
&& file_exists("phar://{$this->base}/$l.phar/$path")) {
$this->lang = $l;
$this->filepath = "phar://{$this->base}/$l.phar/$path";
break;
}
}
}
function getData() {
if (!isset($this->data) && $this->filepath)
$this->data = YamlDataParser::load($this->filepath);
// TODO: If there was a parsing error, attempt to try the next
// language in the list of requested languages
return $this->data;
}
function getRawData() {
if (!isset($this->data) && $this->filepath)
return file_get_contents($this->filepath);
// TODO: If there was a parsing error, attempt to try the next
// language in the list of requested languages
return false;
}
function getLang() {
return $this->lang;
}
}
?>