Helpdesk da PluGzOne, baseado no osTicket
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<?php
if(!defined('INCLUDE_DIR')) die('!');
require_once(INCLUDE_DIR.'class.draft.php');
class DraftAjaxAPI extends AjaxController {
function _createDraft($vars) {
if (false === ($vars['body'] = self::_findDraftBody($_POST)))
return JsonDataEncoder::encode(array(
'error' => __("Draft body not found in request"),
'code' => 422,
));
if (!($draft = Draft::create($vars)) || !$draft->save())
Http::response(500, 'Unable to create draft');
header('Content-Type: application/json; charset=UTF-8');
echo JsonDataEncoder::encode(array(
'draft_id' => $draft->getId(),
));
}
function _getDraft($draft) {
if (!$draft || !$draft instanceof Draft)
Http::response(205, "Draft not found. Create one first");
$body = Format::viewableImages($draft->getBody());
header('Content-Type: application/json; charset=UTF-8');
echo JsonDataEncoder::encode(array(
'body' => $body,
'draft_id' => $draft->getId(),
));
}
function _updateDraft($draft) {
if (false === ($body = self::_findDraftBody($_POST)))
return JsonDataEncoder::encode(array(
'error' => array(
'message' => "Draft body not found in request",
'code' => 422,
)
));
if (!$draft->setBody($body))
return Http::response(500, "Unable to update draft body");
echo "{}";
}
function _uploadInlineImage($draft) {
global $cfg;
if (!isset($_POST['data']) && !isset($_FILES['file']))
Http::response(422, "File not included properly");
# Fixup for expected multiple attachments
if (isset($_FILES['file'])) {
$file = AttachmentFile::format($_FILES['file']);
# Allow for data-uri uploaded files
$fp = fopen($file[0]['tmp_name'], 'rb');
if (fread($fp, 5) == 'data:') {
$data = 'data:';
while ($block = fread($fp, 8192))
$data .= $block;
$file[0] = Format::parseRfc2397($data);
list(,$ext) = explode('/', $file[0]['type'], 2);
$file[0] += array(
'name' => Misc::randCode(8).'.'.$ext,
'size' => strlen($file[0]['data']),
);
}
fclose($fp);
# TODO: Detect unacceptable attachment extension
# TODO: Verify content-type and check file-content to ensure image
$type = $file[0]['type'];
if (strpos($file[0]['type'], 'image/') !== 0)
return Http::response(403,
JsonDataEncoder::encode(array(
'error' => 'File type is not allowed',
))
);
# TODO: Verify file size is acceptable
if ($file[0]['size'] > $cfg->getMaxFileSize())
return Http::response(403,
JsonDataEncoder::encode(array(
'error' => 'File is too large',
))
);
// Paste uploads in Chrome will have a name of 'blob'
if ($file[0]['name'] == 'blob')
$file[0]['name'] = 'screenshot-'.Misc::randCode(4);
$ids = $draft->attachments->upload($file);
if (!$ids) {
if ($file[0]['error']) {
return Http::response(403,
JsonDataEncoder::encode(array(
'error' => $file[0]['error'],
))
);
}
else
return Http::response(500, 'Unable to attach image');
}
$id = (is_array($ids)) ? $ids[0] : $ids;
}
else {
$type = explode('/', $_POST['contentType']);
$info = array(
'data' => base64_decode($_POST['data']),
'name' => Misc::randCode(10).'.'.$type[1],
// TODO: Ensure _POST['contentType']
'type' => $_POST['contentType'],
);
// TODO: Detect unacceptable filetype
// TODO: Verify content-type and check file-content to ensure image
$id = $draft->attachments->save($info);
}
if (!($f = AttachmentFile::lookup($id)))
return Http::response(500, 'Unable to attach image');
header('Content-Type: application/json; charset=UTF-8');
echo JsonDataEncoder::encode(array(
Format::sanitize($f->getName()) => array(
'content_id' => 'cid:'.$f->getKey(),
'id' => $f->getKey(),
// Return draft_id to connect the auto draft creation
'draft_id' => $draft->getId(),
'url' => $f->getDownloadUrl(
['type' => 'D', 'deposition' => 'inline']),
)));
}
// Client interface for drafts =======================================
function createDraftClient($namespace) {
global $thisclient;
if (!$thisclient && substr($namespace, -12) != substr(session_id(), -12))
Http::response(403, "Valid session required");
$vars = array(
'namespace' => $namespace,
);
return self::_createDraft($vars);
}
function getDraftClient($namespace) {
global $thisclient;
if ($thisclient) {
try {
$draft = Draft::lookupByNamespaceAndStaff($namespace,
$thisclient->getId());
}
catch (DoesNotExist $e) {
Http::response(205, "Draft not found. Create one first");
}
}
else {
if (substr($namespace, -12) != substr(session_id(), -12))
Http::response(404, "Draft not found");
try {
$draft = Draft::lookupByNamespaceAndStaff($namespace, 0);
}
catch (DoesNotExist $e) {
Http::response(205, "Draft not found. Create one first");
}
}
return self::_getDraft($draft);
}
function updateDraftClient($id) {
global $thisclient;
if (!($draft = Draft::lookup($id)))
Http::response(205, "Draft not found. Create one first");
// Check the owning client-id (for logged-in users), and the
// session_id() for others
elseif ($thisclient) {
if ($draft->getStaffId() != $thisclient->getId())
Http::response(404, "Draft not found");
}
else {
if (substr(session_id(), -12) != substr($draft->getNamespace(), -12))
Http::response(404, "Draft not found");
}
return self::_updateDraft($draft);
}
function deleteDraftClient($id) {
global $thisclient;
if (!($draft = Draft::lookup($id)))
Http::response(205, "Draft not found. Create one first");
elseif ($thisclient) {
if ($draft->getStaffId() != $thisclient->getId())
Http::response(404, "Draft not found");
}
else {
if (substr(session_id(), -12) != substr($draft->getNamespace(), -12))
Http::response(404, "Draft not found");
}
$draft->delete();
}
function uploadInlineImageClient($id) {
global $thisclient;
if (!($draft = Draft::lookup($id)))
Http::response(205, "Draft not found. Create one first");
elseif ($thisclient) {
if ($draft->getStaffId() != $thisclient->getId())
Http::response(404, "Draft not found");
}
else {
if (substr(session_id(), -12) != substr($draft->getNamespace(), -12))
Http::response(404, "Draft not found");
}
return self::_uploadInlineImage($draft);
}
function uploadInlineImageEarlyClient($namespace) {
global $thisclient;
if (!$thisclient && substr($namespace, -12) != substr(session_id(), -12))
Http::response(403, "Valid session required");
$draft = Draft::create(array(
'namespace' => $namespace,
));
if (!$draft->save())
Http::response(500, 'Unable to create draft');
return $this->uploadInlineImageClient($draft->getId());
}
// Staff interface for drafts ========================================
function createDraft($namespace) {
global $thisstaff;
if (!$thisstaff)
Http::response(403, "Login required for draft creation");
$vars = array(
'namespace' => $namespace,
);
return self::_createDraft($vars);
}
function getDraft($namespace) {
global $thisstaff;
if (!$thisstaff)
Http::response(403, "Login required for draft creation");
try {
$draft = Draft::lookupByNamespaceAndStaff($namespace,
$thisstaff->getId());
}
catch (DoesNotExist $e) {
Http::response(205, "Draft not found. Create one first");
}
return self::_getDraft($draft);
}
function updateDraft($id) {
global $thisstaff;
if (!$thisstaff)
Http::response(403, "Login required for image upload");
elseif (!($draft = Draft::lookup($id)))
Http::response(205, "Draft not found. Create one first");
elseif ($draft->getStaffId() != $thisstaff->getId())
Http::response(404, "Draft not found");
return self::_updateDraft($draft);
}
function uploadInlineImage($draft_id) {
global $thisstaff;
if (!$thisstaff)
Http::response(403, "Login required for image upload");
elseif (!($draft = Draft::lookup($draft_id)))
Http::response(205, "Draft not found. Create one first");
elseif ($draft->getStaffId() != $thisstaff->getId())
Http::response(404, "Draft not found");
return self::_uploadInlineImage($draft);
}
function uploadInlineImageEarly($namespace) {
global $thisstaff;
if (!$thisstaff)
Http::response(403, "Login required for image upload");
$draft = Draft::create(array(
'namespace' => $namespace
));
if (!$draft->save())
Http::response(500, 'Unable to create draft');
return $this->uploadInlineImage($draft->getId());
}
function deleteDraft($id) {
global $thisstaff;
if (!$thisstaff)
Http::response(403, "Login required for draft edits");
elseif (!($draft = Draft::lookup($id)))
Http::response(205, "Draft not found. Create one first");
elseif ($draft->getStaffId() != $thisstaff->getId())
Http::response(404, "Draft not found");
$draft->delete();
}
function getFileList() {
global $thisstaff;
if (!$thisstaff)
Http::response(403, "Login required for file queries");
$search = Q::any([
Q::all([
'attachments__type__in' => array('C', 'F', 'T', 'P'),
'attachments__inline' => 1,
]),
'ft' => 'L',
]);
if (isset($_GET['threadId']) && is_numeric($_GET['threadId'])
&& ($thread = Thread::lookup($_GET['threadId']))
&& ($object = $thread->getObject())
&& ($thisstaff->canAccess($object))
) {
$search->add(Q::all([
'attachments__thread_entry__thread_id' => $_GET['threadId'],
'attachments__inline' => 1,
]));
}
$images = AttachmentFile::objects()->filter([
$search,
'type__startswith' => 'image/',
])->distinct('id');
$files = array();
foreach ($images as $f) {
$url = $f->getDownloadUrl();
$files[] = array(
// Don't send special sizing for thread items 'cause they
// should be cached already by the client
'thumb' => $url.($f->type != 'H' ? '&s=128' : ''),
'url' => $url,
'title' => $f->getName(),
);
}
header('Content-Type: application/json; charset=UTF-8');
echo JsonDataEncoder::encode($files);
}
function _findDraftBody($vars) {
if (isset($vars['name'])) {
$parts = array();
// Support nested `name`, like trans[lang]
if (preg_match('`(\w+)(?:\[(\w+)\])?(?:\[(\w+)\])?`', $_POST['name'], $parts)) {
array_shift($parts);
$focus = $vars;
foreach ($parts as $p)
$focus = $focus[$p];
return $focus;
}
}
// Get ThreadEntry field name.
$tform = TicketForm::objects()->one()->getForm();
$tfield = $tform->getField('message')->getFormName();
// Get Task Description field name.
$aform = TaskForm::objects()->one()->getForm();
$afield = $aform->getField('description')->getFormName();
$field_list = array('response', 'note', 'answer', 'body',
$tfield, 'issue', $afield);
foreach ($field_list as $field) {
if (isset($vars[$field])) {
return $vars[$field];
}
}
return false;
}
}
?>