Helpdesk da PluGzOne, baseado no osTicket
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<?php
/*********************************************************************
roles.php
Agent's roles
Peter Rotich <peter@osticket.com>
Copyright (c) 2014 osTicket
http://www.osticket.com
Released under the GNU General Public License WITHOUT ANY WARRANTY.
See LICENSE.TXT for details.
vim: expandtab sw=4 ts=4 sts=4:
**********************************************************************/
require 'admin.inc.php';
include_once INCLUDE_DIR . 'class.user.php';
include_once INCLUDE_DIR . 'class.organization.php';
include_once INCLUDE_DIR . 'class.canned.php';
include_once INCLUDE_DIR . 'class.faq.php';
include_once INCLUDE_DIR . 'class.email.php';
include_once INCLUDE_DIR . 'class.report.php';
include_once INCLUDE_DIR . 'class.thread.php';
$errors = array();
$role=null;
if ($_REQUEST['id'] && !($role = Role::lookup($_REQUEST['id'])))
$errors['err'] = sprintf(__('%s: Unknown or invalid ID.'),
__('Role'));
if ($_POST) {
switch (strtolower($_POST['do'])) {
case 'update':
if (!$role) {
$errors['err'] = sprintf(__('%s: Unknown or invalid ID.'),
__('Role'));
} elseif ($role->update($_POST, $errors)) {
$msg = __('Role updated successfully');
} elseif ($errors) {
$errors['err'] = $errors['err'] ?: sprintf('%s %s',
sprintf(__('Unable to update %s.'), __('this role')),
__('Correct any errors below and try again.'));
} else {
$errors['err'] = sprintf('%s %s',
sprintf(__('Unable to update %s.'), __('this role')),
__('Internal error occurred'));
}
break;
case 'add':
$_role = Role::create();
if ($_role->update($_POST, $errors)) {
unset($_REQUEST['a']);
$msg = sprintf(__('Successfully added %s.'),
__('role'));
$type = array('type' => 'created');
Signal::send('object.created', $_role, $type);
} elseif ($errors) {
$errors['err'] = sprintf('%s %s',
sprintf(__('Unable to add %s.'), __('this role')),
__('Correct any errors below and try again.'));
} else {
$errors['err'] = sprintf(__('Unable to add %s.'), __('this role'))
.' — '.__('Internal error occurred');
}
break;
case 'mass_process':
if (!$_POST['ids'] || !is_array($_POST['ids']) || !count($_POST['ids'])) {
$errors['err'] = sprintf(__('You must select at least %s.'),
__('one role'));
} else {
$count = count($_POST['ids']);
switch(strtolower($_POST['a'])) {
case 'enable':
$num = Role::objects()->filter(array(
'id__in' => $_POST['ids']
))->update(array(
'flags'=> SqlExpression::bitor(
new SqlField('flags'),
Role::FLAG_ENABLED)
));
if ($num) {
if($num==$count)
$msg = sprintf(__('Successfully enabled %s'),
_N('selected role', 'selected roles', $count));
else
$warn = sprintf(__('%1$d of %2$d %3$s enabled'), $num, $count,
_N('selected role', 'selected roles', $count));
} else {
$errors['err'] = sprintf(__('Unable to enable %s'),
_N('selected role', 'selected roles', $count));
}
break;
case 'disable':
$num = Role::objects()->filter(array(
'id__in' => $_POST['ids']
))->update(array(
'flags'=> SqlExpression::bitand(
new SqlField('flags'),
(~Role::FLAG_ENABLED))
));
if ($num) {
if($num==$count)
$msg = sprintf(__('Successfully disabled %s'),
_N('selected role', 'selected roles', $count));
else
$warn = sprintf(__('%1$d of %2$d %3$s disabled'), $num, $count,
_N('selected role', 'selected roles', $count));
} else {
$errors['err'] = sprintf(__('Unable to disable %s'),
_N('selected role', 'selected roles', $count));
}
break;
case 'delete':
$i=0;
foreach ($_POST['ids'] as $k=>$v) {
if (($r=Role::lookup($v)) && $r->isDeleteable() && $r->delete())
$i++;
}
if ($i && $i==$count)
$msg = sprintf(__('Successfully deleted %s.'),
_N('selected role', 'selected roles', $count));
elseif ($i > 0)
$warn = sprintf(__('%1$d of %2$d %3$s deleted'), $i, $count,
_N('selected role', 'selected roles', $count));
elseif (!$errors['err'])
$errors['err'] = sprintf(__('Unable to delete %s. They may be in use.'),
_N('selected role', 'selected roles', $count));
break;
default:
$errors['err'] = __('Unknown action');
}
}
break;
}
}
$page='roles.inc.php';
if($role || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'], 'add'))) {
$page='role.inc.php';
$ost->addExtraHeader('<meta name="tip-namespace" content="agents.role" />',
"$('#content').data('tipNamespace', 'agents.role');");
}
$nav->setTabActive('staff');
require(STAFFINC_DIR.'header.inc.php');
require(STAFFINC_DIR.$page);
include(STAFFINC_DIR.'footer.inc.php');
?>