Helpdesk da PluGzOne, baseado no osTicket
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<?php
/*********************************************************************
departments.php
Departments
Peter Rotich <peter@osticket.com>
Copyright (c) 2006-2013 osTicket
http://www.osticket.com
Released under the GNU General Public License WITHOUT ANY WARRANTY.
See LICENSE.TXT for details.
vim: expandtab sw=4 ts=4 sts=4:
**********************************************************************/
require('admin.inc.php');
$dept=null;
if($_REQUEST['id'] && !($dept=Dept::lookup($_REQUEST['id'])))
$errors['err']=sprintf(__('%s: Unknown or invalid ID.'), __('department'));
if($_POST){
switch(strtolower($_POST['do'])){
case 'update':
if(!$dept){
$errors['err']=sprintf(__('%s: Unknown or invalid'), __('department'));
}elseif($dept->update($_POST,$errors)){
$msg=sprintf(__('Successfully updated %s.'),
__('this department'));
}elseif(!$errors['err']){
$errors['err'] = sprintf('%s %s',
sprintf(__('Unable to update %s.'), __('this department')),
__('Correct any errors below and try again.'));
}
break;
case 'create':
$_dept = Dept::create();
if(($_dept->update($_POST,$errors))){
$msg=sprintf(__('Successfully added %s.'),Format::htmlchars($_POST['name']));
$_REQUEST['a']=null;
$type = array('type' => 'created');
Signal::send('object.created', $_dept, $type);
}elseif(!$errors['err']){
$errors['err']=sprintf('%s %s',
sprintf(__('Unable to add %s.'), __('this department')),
__('Correct any errors below and try again.'));
}
break;
case 'mass_process':
if(!$_POST['ids'] || !is_array($_POST['ids']) || !count($_POST['ids'])) {
$errors['err'] = sprintf(__('You must select at least %s.'),
__('one department'));
}elseif(in_array($cfg->getDefaultDeptId(),$_POST['ids'])) {
$errors['err'] = __('You cannot disable/delete a default department. Select a new default department and try again.');
}else{
$count=count($_POST['ids']);
switch(strtolower($_POST['a'])) {
case 'make_public':
$sql='UPDATE '.DEPT_TABLE.' SET ispublic=1 '
.' WHERE dept_id IN ('.implode(',', db_input($_POST['ids'])).')';
if(db_query($sql) && ($num=db_affected_rows())){
if($num==$count)
$msg=sprintf(__('Successfully made %s PUBLIC'),
_N('selected department', 'selected departments', $count));
else
$warn=sprintf(__(
/* Phrase will read:
<a> of <b> <selected objects> made PUBLIC */
'%1$d of %2$d %3$s made PUBLIC'), $num, $count,
_N('selected department', 'selected departments', $count));
} else {
$errors['err']=sprintf(__('Unable to make %s PUBLIC.'),
_N('selected department', 'selected departments', $count));
}
break;
case 'make_private':
$sql='UPDATE '.DEPT_TABLE.' SET ispublic=0 '
.' WHERE dept_id IN ('.implode(',', db_input($_POST['ids'])).') '
.' AND dept_id!='.db_input($cfg->getDefaultDeptId());
if(db_query($sql) && ($num=db_affected_rows())) {
if($num==$count)
$msg = sprintf(__('Successfully made %s PRIVATE'),
_N('selected department', 'selected epartments', $count));
else
$warn = sprintf(__(
/* Phrase will read:
<a> of <b> <selected objects> made PRIVATE */
'%1$d of %2$d %3$s made PRIVATE'), $num, $count,
_N('selected department', 'selected departments', $count));
} else {
$errors['err'] = sprintf(__('Unable to make %s private. Possibly already private!'),
_N('selected department', 'selected departments', $count));
}
break;
case 'enable':
$depts = Dept::objects()->filter(array(
'id__in'=>$_POST['ids'],
))->exclude(array(
'id'=>$cfg->getDefaultDeptId()
));
foreach ($depts as $d) {
$d->setFlag(Dept::FLAG_ARCHIVED, false);
$d->setFlag(Dept::FLAG_ACTIVE, true);
$filter_actions = FilterAction::objects()->filter(array('type' => 'dept', 'configuration' => '{"dept_id":'. $d->getId().'}'));
FilterAction::setFilterFlags($filter_actions, 'Filter::FLAG_INACTIVE_DEPT', false);
if($d->save()) {
$type = array('type' => 'edited', 'status' => 'Active');
Signal::send('object.edited', $d, $type);
$num++;
}
}
if ($num > 0) {
if($num==$count)
$msg = sprintf(__('Successfully enabled %s'),
_N('selected department', 'selected departments', $count));
else
$warn = sprintf(__('%1$d of %2$d %3$s enabled'), $num, $count,
_N('selected department', 'selected departments', $count));
} else {
$errors['err'] = sprintf(__('Unable to enable %s'),
_N('selected department', 'selected departments', $count));
}
break;
case 'disable':
$depts = Dept::objects()->filter(array(
'id__in'=>$_POST['ids'],
))->exclude(array(
'id'=>$cfg->getDefaultDeptId()
));
foreach ($depts as $d) {
$d->setFlag(Dept::FLAG_ARCHIVED, false);
$d->setFlag(Dept::FLAG_ACTIVE, false);
$filter_actions = FilterAction::objects()->filter(array('type' => 'dept', 'configuration' => '{"dept_id":'. $d->getId().'}'));
FilterAction::setFilterFlags($filter_actions, 'Filter::FLAG_INACTIVE_DEPT', true);
if($d->save()) {
$type = array('type' => 'edited', 'status' => 'Disabled');
Signal::send('object.edited', $d, $type);
$num++;
}
}
if ($num > 0) {
if($num==$count)
$msg = sprintf(__('Successfully disabled %s'),
_N('selected department', 'selected departments', $count));
else
$warn = sprintf(__('%1$d of %2$d %3$s disabled'), $num, $count,
_N('selected department', 'selected departments', $count));
} else {
$errors['err'] = sprintf(__('Unable to disable %s'),
_N('selected department', 'selected departments', $count));
}
break;
case 'archive':
$depts = Dept::objects()->filter(array(
'id__in'=>$_POST['ids'],
))->exclude(array(
'id'=>$cfg->getDefaultDeptId()
));
foreach ($depts as $d) {
$d->setFlag(Dept::FLAG_ARCHIVED, true);
$d->setFlag(Dept::FLAG_ACTIVE, false);
$filter_actions = FilterAction::objects()->filter(array('type' => 'dept', 'configuration' => '{"dept_id":'. $d->getId().'}'));
FilterAction::setFilterFlags($filter_actions, 'Filter::FLAG_INACTIVE_DEPT', true);
if($d->save()) {
$type = array('type' => 'edited', 'status' => 'Archived');
Signal::send('object.edited', $d, $type);
$num++;
}
}
if ($num > 0) {
if($num==$count)
$msg = sprintf(__('Successfully archived %s'),
_N('selected department', 'selected departments', $count));
else
$warn = sprintf(__('%1$d of %2$d %3$s archived'), $num, $count,
_N('selected department', 'selected departments', $count));
} else {
$errors['err'] = sprintf(__('Unable to archive %s'),
_N('selected department', 'departments', $count));
}
break;
case 'delete':
//Deny all deletes if one of the selections has members in it.
$sql='SELECT count(staff_id) FROM '.STAFF_TABLE
.' WHERE dept_id IN ('.implode(',', db_input($_POST['ids'])).')';
list($members)=db_fetch_row(db_query($sql));
if($members)
$errors['err']=__('Departments with agents can not be deleted. Move the agents first.');
else {
$i=0;
foreach($_POST['ids'] as $k=>$v) {
if($v!=$cfg->getDefaultDeptId() && ($d=Dept::lookup($v))) {
$d->delete();
$i++;
}
}
if($i && $i==$count)
$msg = sprintf(__('Successfully deleted %s.'),
_N('selected department', 'selected departments', $count));
elseif($i>0)
$warn = sprintf(__(
/* Phrase will read:
<a> of <b> <selected objects> deleted */
'%1$d of %2$d %3$s deleted'), $i, $count,
_N('selected department', 'selected departments', $count));
elseif(!$errors['err'])
$errors['err'] = sprintf(__('Unable to delete %s.'),
_N('selected department', 'selected departments', $count));
}
break;
}
}
break;
default:
$errors['err']=__('Unknown action');
break;
}
}
$page='departments.inc.php';
$tip_namespace = 'staff.department';
if ($_REQUEST['a'] && $_REQUEST['a'] == 'export') {
if (!Dept::export($dept))
$errors['err'] = sprintf(__('Unable to export %s.'), __('Department'));
} elseif ($dept || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add'))) {
if ($dept && ($pid=$dept->getParent()) && !$pid->isActive())
$warn = sprintf(__('%s is assigned a %s that is not active.'), __('Department'), __('Parent Department'));
$page='department.inc.php';
}
$nav->setTabActive('staff');
$ost->addExtraHeader('<meta name="tip-namespace" content="' . $tip_namespace . '" />',
"$('#content').data('tipNamespace', '".$tip_namespace."');");
require(STAFFINC_DIR.'header.inc.php');
require(STAFFINC_DIR.$page);
include(STAFFINC_DIR.'footer.inc.php');
?>