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96 lines
3.0 KiB
96 lines
3.0 KiB
<?php
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/*********************************************************************
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open.php
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New tickets handle.
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Peter Rotich <peter@osticket.com>
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Copyright (c) 2006-2013 osTicket
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http://www.osticket.com
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Released under the GNU General Public License WITHOUT ANY WARRANTY.
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See LICENSE.TXT for details.
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vim: expandtab sw=4 ts=4 sts=4:
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**********************************************************************/
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require('client.inc.php');
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define('SOURCE','Web'); //Ticket source.
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$ticket = null;
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$errors=array();
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if ($_POST) {
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$vars = $_POST;
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$vars['deptId']=$vars['emailId']=0; //Just Making sure we don't accept crap...only topicId is expected.
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if ($thisclient) {
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$vars['uid']=$thisclient->getId();
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} elseif($cfg->isCaptchaEnabled()) {
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if(!$_POST['captcha'])
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$errors['captcha']=__('Enter text shown on the image');
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elseif(strcmp($_SESSION['captcha'], md5(strtoupper($_POST['captcha']))))
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$errors['captcha']=sprintf('%s - %s', __('Invalid'), __('Please try again!'));
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}
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$tform = TicketForm::objects()->one()->getForm($vars);
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$messageField = $tform->getField('message');
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$attachments = $messageField->getWidget()->getAttachments();
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if (!$errors) {
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$vars['message'] = $messageField->getClean();
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if ($messageField->isAttachmentsEnabled())
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$vars['files'] = $attachments->getFiles();
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}
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// Drop the draft.. If there are validation errors, the content
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// submitted will be displayed back to the user
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Draft::deleteForNamespace('ticket.client.'.substr(session_id(), -12));
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//Ticket::create...checks for errors..
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if(($ticket=Ticket::create($vars, $errors, SOURCE))){
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$msg=__('Support ticket request created');
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// Drop session-backed form data
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unset($_SESSION[':form-data']);
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//Logged in...simply view the newly created ticket.
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if($thisclient && $thisclient->isValid()) {
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session_regenerate_id();
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session_write_close();
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@header('Location: tickets.php?id='.$ticket->getId());
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}
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}else{
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$errors['err'] = $errors['err'] ?: sprintf('%s %s',
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__('Unable to create a ticket.'),
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__('Correct any errors below and try again.'));
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}
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}
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//page
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$nav->setActiveNav('new');
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if ($cfg->isClientLoginRequired()) {
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if ($cfg->getClientRegistrationMode() == 'disabled') {
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Http::redirect('view.php');
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}
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elseif (!$thisclient) {
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require_once 'secure.inc.php';
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}
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elseif ($thisclient->isGuest()) {
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require_once 'login.php';
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exit();
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}
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}
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require(CLIENTINC_DIR.'header.inc.php');
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if ($ticket
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&& (
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(($topic = $ticket->getTopic()) && ($page = $topic->getPage()))
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|| ($page = $cfg->getThankYouPage())
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)
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) {
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// Thank the user and promise speedy resolution!
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echo Format::viewableImages(
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$ticket->replaceVars(
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$page->getLocalBody()
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),
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['type' => 'P']
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);
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}
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else {
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require(CLIENTINC_DIR.'open.inc.php');
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}
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require(CLIENTINC_DIR.'footer.inc.php');
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?>
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